Given to stay at Snug studio instead of urban one bedroom for the first 4 nights. But the last 2 nights, I was upgraded to a 2-bedroom instead. The housekeeping staff at the Snug studio was not so good in cleaning. They made the bed and cleaned the plates for me. Thanks a lot. But the toilet bowl was not washed for 3 nights. Toilet paper was not topped up, nor was the shower gel. The basin was not washed for 2 nights. On level 37, the dustbin at the lift lobby, rubbish was not emptied for 3 nights. On the fourth day when I changed my room to the 2-bedroom on level 37, the rubbish still had not been cleared. After I moved to the 2-bedroom, the housekeeping staff did make the bed and wash the plates. But the stove and a bit of stain on the table were not cleaned. And the washing machine blower was spoilt. I washed my clothes and after 3 hours plus of drying, the clothes were still wet and cold, unlike when I used the level 37 washing machine blower, it was dry and warm. I packed all my damp clothes into a separate big bag when I checked out of the AMI Suite. Last year I came to stay at AMI Suite, the housekeeping was very good and had a good standard. I even wrote a thank you note to thank the housekeeping staff and told her I was grateful for her services provided to me. The outside dustbin was cleared daily too. As for the counter staff, all were very professional, friendly, and nice to guests, including me. Also helpful when needed help or had queries. Overall, still a pleasant stay at AMI Suite despite some knots appearing. Hope that next time I stay again, I will have better services than in 2026. As in Year 2025, I had a better experience than in 2026. Room for improvement. Fighting!

During my stay at Ami Suites, it was very comfortable, and the facilities were very complete. Next time, I want to invite my family to stay here again.

It's a nice experience to stay at AMI. My 2-bedroom has a spacious, clean, and homey space. It has its own kitchen and washing machine. The area has many photographable spots. It has 2 pools and a cool jacuzzi with warm water. Unfortunately, its LED stripe line on the building facade was off at my visit. There were just only a few spots that were on. I had seen on the Google review that it would be mesmerizing if it were all on.

Very clean, there is a washing machine in the room. Next visit to Malaysia will stay here again.

very comfortable, cool view, clean room🥰🥰

Very good hotel! Highly recommend

Pleasant stay at the hotel. The unit came with two rooms, suitable for my family, 2 adults and 2 kids. Parking was a breeze and the staffs were very helpful. Finding the lobby could be a little hard for first-timers, but the front security were polite and helpful. Recommended!

A comfortable hotel, the hotel staff are also very helpful, the rooms are spacious and clean, the swimming pool is large and the environment is comfortable and kids friendly, the facilities are complete.

The utilities in the room are just extreme poor. This is not a suite it’s just a hotel room nothing more. The bed is not king size but only 140/200 Minbar instead a small fridge. One steelpan that’s all. Not even longdrink glasses. Only tea glasses and 2 coffee mugs. The restaurant next door is closed already around 5 PM ☝️🤦🏻‍♂️ so bad luck if you are late.

Great stay here, close to events, great room

My stay at this hotel left an excellent impression. The view of the city from my room was remarkable. Everything was thoughtfully arranged—clean, quiet, and aesthetically pleasing. The staff were kind and attentive, creating a sense of respect and genuine care. The property offers everything one might need: a café, a sushi bar, and a small convenience store. I sincerely wish this place continued growth, the preservation of its high standard of service, and an enduring atmosphere of dignity and comfort.

Worth every penny! Surely will come again.

Best and beautiful. I will repeat again.

The room is clean, tidy and fully equipped. The public areas (lobby, elevator, hallway) are very neat and clean.

The staff was friendly, the hotel ambiance and interior is soo nice, the room is spacious and a variety of amenities are provided. Quite rare for me, there is a washing machine and also a microwave. I am very much satisfied with the stay. Recommended for staycation, business trip!

Went there by car, parking area was terrible, small entry and exit, very smelly it's like this hotel built @ landfill area. Later the check in required RM200 deposit. I ordered Grab for dinner however Grab drop it guard area, I asked the bell boy need to use other apartment lift, but it required other passkey, oh my God very susah weyh so Maggie for dinner instead. Bought breakfast RM30ish but I can only order 1 main meal. Oh my God the quality and amount very bad, I'm very disappointed. Will never book this type of accommodation

It's an awesome stay for us as a business trip. Love the room environment and also the facilities here. Just too bad that we don't have enough time to enjoy all the facilities here. Will definitely come again next time. This was my 5th stay in this hotel.

Overall are very comfortable and clean.

Room condition and facilities are good. The only weakness, location to find food such as a stall or any fast food is not nearby.

very comfortable room, lots of photo spots and all the facilities are okay. the best hotel in KL. only the distance to bukit bintang is a bit far but it's not a significant problem.