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Traveloka (67)

Other sources (3)

8.8

Very Good

From 67 reviews

Provided by travelers on

Cleanliness

8.7

Room Comfort

8.6

Meal

8.6

Location

9.0

Service and Facilites

8.8

People often mention about The Passion Airport Hotel Apartment

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Distance to City Center (2)

Surroundings (2)

Staff Friendliness (2)

Room Space (2)

Bedroom (2)

Accessibility (1)

Family Friendly (1)

Ambiance (1)

Soundproof (1)

Bathroom (1)

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Traveler Reviews The Passion Airport Hotel Apartment

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Customer reviews

H***o

6.5

/10

Reviewed 5 day(s) ago

The room is not clean, there are many mosquitoes.

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G***t

Business

8.5

/10

Reviewed 3 week(s) ago

The staff are very friendly and enthusiastic.

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1 people find it helpful

Accommodation's Reply

01 Aug 2025

Dear Guest, Thank you for taking the time to share your review! We are pleased to know that our staff has left a good impression with their friendliness and enthusiasm. Your satisfaction is the motivation for us to continuously improve the quality of our services. We look forward to welcoming you back soon for your next stay! Best regards, The Passion Airport Hotel Apartment

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T***N

8.2

/10

Reviewed 7 week(s) ago

Okay. Nice location, convenient for family needs. However, if you go to many places, you should stay in the center.

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2 people find it helpful

Accommodation's Reply

30 Jun 2025

Dear Guest, Thank you very much for choosing to stay at the hotel and taking the time to share your review. We are pleased to know that the hotel's location has met your family's needs. At the same time, we also acknowledge your comments about the convenience of traveling to central tourist attractions, and will consider additional solutions to support information or suggest means of transportation to help customers have a better experience. We hope to have the opportunity to continue to welcome you and your family on upcoming trips. Best regards, The Passion Airport Hotel Apartment

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T***i

10.0

/10

Reviewed 7 week(s) ago

The staff is very humble and proactive, especially Hang 🙂

4 people find it helpful

Accommodation's Reply

24 Jun 2025

Dear Valued Guest, Thank you for your kind words and for recognizing the efforts of our team. We’re delighted to hear that you appreciated the humility and proactiveness of our staff, especially Hang. Your feedback is truly encouraging and will be shared with Hang and the entire team as a source of motivation. We look forward to welcoming you back for another pleasant stay in the future. Warm regards, The Passion Airport Hotel Apartment

H***o

Staycation

8.5

/10

Reviewed 8 week(s) ago

The receptionist Lam is cute, but the room is not very convenient to write about.

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3 people find it helpful

Accommodation's Reply

16 Jun 2025

Dear Guest, Thank you very much for choosing to stay at the hotel and taking the time to share your review. We are very pleased to know that the enthusiasm and friendliness of the receptionist Lam has left a good impression on you. At the same time, we would like to acknowledge your comments on the comfort of the room. We will consider and gradually improve to improve the quality of service, better meet the needs of customers in the future. We look forward to continuing to welcome and serve you in your next stay. Best regards, The Passion Airport Hotel Apartment

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Nguyen M. N.

10.0

/10

Reviewed 9 week(s) ago

The staff named Hang is very cute, enthusiastic and thoughtful.

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1 people find it helpful

Accommodation's Reply

11 Jun 2025

Dear Guest, We sincerely thank you for trusting and choosing our hotel for your recent stay. Your compliments to Hang are a valuable source of encouragement for our entire team to continue to strive to bring the best experiences to our customers. We are very pleased that Hang's enthusiasm, thoughtfulness and professionalism have contributed to helping you have a satisfactory vacation. We look forward to welcoming and serving you again in your next stay. Best regards, The Passion Airport Hotel Apartment

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M***h

Staycation

8.6

/10

Reviewed 12 week(s) ago

Convenient to the airport but the room has a lot of mosquitoes

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4 people find it helpful

Accommodation's Reply

25 May 2025

Dear Guest, Thank you for choosing to stay at our property and taking the time to share your comments. We are glad that our location near the airport has brought you convenience. We sincerely apologize for the mosquito situation in the room that affected your experience. We will check and fix this issue immediately to improve the quality of service. We look forward to welcoming you again with a better experience. Best regards, The Passion Airport Hotel Apartment

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P***M

Business

9.4

/10

Reviewed 12 week(s) ago

Friendly hotel, convenient location very close to the airport, quality is very commensurate with the price.

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3 people find it helpful

Accommodation's Reply

19 May 2025

Dear Valued Guest, The Passion Airport Hotel Apartment would like to sincerely thank you for your trust in choosing and giving compliments to the hotel! We are delighted to know that you are satisfied with the convenient location near the airport, the quality of service as well as the friendliness of the staff. Such positive reviews are a great motivation for us to continue to improve the customer experience. We look forward to welcoming you back soon! Wishing you good health and happiness. Best regards, The Passion Airport Hotel Apartment

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H***u

Leisure

7.9

/10

Reviewed 13 week(s) ago

Room was average, room was not cleaned, shelf under tv still had milk to make a nest

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3 people find it helpful

Accommodation's Reply

19 May 2025

Dear Guest, The Passion Airport Hotel Apartment sincerely thanks you for choosing and taking the time to share your experience at the hotel. We are sorry to hear that your stay was not as perfect as expected. Regarding the comments related to the room hygiene issue, especially the area under the TV shelf with milk residue causing ants to swarm, we sincerely apologize for this inconvenience. This is a serious shortcoming in the room cleaning process, and we have seriously reminded the relevant department to fix and improve the hygiene quality immediately. We hope that you sympathize and give us the opportunity to serve you more attentively in the next stay. Sincerely, The Passion Airport Hotel Apartment

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Guest

Transit

9.4

/10

Reviewed 13 week(s) ago

Good location to rest when connecting flight, good place to stay.

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3 people find it helpful

Accommodation's Reply

19 May 2025

Thank you for sharing your experience! We are glad to hear that you found a suitable and convenient place to stay. Wishing you safe and enjoyable travels!

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Hasiholan H.

Leisure

9.1

/10

Reviewed 15 week(s) ago

Clean and fragrant room, quite big, wifi is not that fast, near Saigon Airport. If you come here, the benchmark is Vietjet Plaza, lots of food, from the airport less than 1 km. Drinking water is available 24 hours.

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2 people find it helpful

Accommodation's Reply

30 Apr 2025

Dear Mr./Ms. Hasiholan, Thank you for your feedback. We're glad to hear that you found the room clean, fragrant, and spacious. We apologize for the Wi-Fi speed and appreciate your understanding. Our convenient location near Saigon Airport and Vietjet Plaza, with its variety of food options, is indeed a highlight. We're also pleased to offer 24-hour access to drinking water for your convenience. We look forward to welcoming you again soon. Best regards, The Passion Airport Hotel Apartment

D***g

Staycation

7.4

/10

Reviewed 18 week(s) ago

Everything is fine, just the soundproofing from the outside is too bad. Whatever is done outside can be heard in the room, too noisy.

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3 people find it helpful

Accommodation's Reply

11 Apr 2025

Dear Guest, Thank you for your feedback. We apologize for the inconvenience caused by poor soundproofing. We will review and find ways to improve this issue to bring you a better experience. We hope to have the opportunity to welcome you next time with better service. Best regards, The Passion Airport Hotel Apartment

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L Loan

9.1

/10

Reviewed 19 week(s) ago

Friendly staff, all services are good, the minus point is that the room is not soundproof.

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Accommodation's Reply

11 Apr 2025

Dear Guest, Thank you for sharing your comments. We are glad to know that you are satisfied with the friendliness of our staff and our services. We apologize for the inconvenience caused by poor soundproofing and will work to improve this issue. We look forward to welcoming you again with a better experience. Best regards, The Passion Airport Hotel Apartment

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Quynh

5.0

/10

Reviewed 19 week(s) ago

The room was terrible. At 2am, the room next door was talking and laughing, so I couldn't sleep. There was hair on the pillows and blankets. There are many motels in that area, so I won't come back to this one next time. The receptionist when I checked in wasn't very friendly either.

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3 people find it helpful

Accommodation's Reply

02 Apr 2025

Dear Ms. Quynh, We apologize for the inconvenience you experienced during your stay at our hotel. We are sorry to hear that the room was not well soundproofed and there was noise from the next room. In addition, the hair on the bed and the unfriendly receptionist were also issues that we need to address. We will work with the team to improve the quality of service and ensure that these issues will not occur in the future. Thank you for your feedback and we look forward to serving you better next time. Best regards, Operations Team The Passion Airport Hotel Apartment

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Tran T. S.

9.4

/10

Reviewed 23 week(s) ago

Clean hotel, airy, friendly receptionist

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1 people find it helpful

Accommodation's Reply

09 Mar 2025

Dear Customer, Thank you for sharing your positive review of our hotel. We are glad to know that you enjoyed our clean, airy space and the friendliness of our receptionists. We look forward to welcoming you again in the future. Best regards, Operations Team The Passion Airport Hotel Apartment

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V***n

Transit

8.8

/10

Reviewed 24 week(s) ago

The owner is moderately enthusiastic, the location is near the airport, the facilities are good except the refrigerator is not cold enough. I used the Delux double room and the view is very airy. Worth using!

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4 people find it helpful

Accommodation's Reply

24 Feb 2025

Dear Customer, Thank you for sharing your positive review of our hotel. We are glad to know that you enjoyed our proximity to the airport, the facilities and the great views from our Deluxe Double Room. We apologize for the inconvenience regarding the refrigerator and will check to ensure everything works better in the future. We look forward to welcoming you again and providing you with a better experience. Best regards, Operations Team The Passion Airport Hotel Apartment

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hasri w.

Leisure

8.5

/10

Reviewed 28 week(s) ago

I stayed at this hotel because I was just transiting and needed a place to stay close to the airport. The location of this hotel is very strategic, just a few minutes from the airport. Advantages - The location is very close to the airport, making it very easy to access. - The situation around the hotel is quite crowded, but not noisy, so I can rest comfortably and calmly - The hotel room is clean and comfortable, with sufficient facilities Disadvantages Haven't found any shortcomings yet Conclusion I am very satisfied with the experience of staying at this hotel. Its strategic location, comfortable rooms, and the surrounding situation that is crowded but not noisy make this hotel very suitable for transit or short stays

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11 people find it helpful

Accommodation's Reply

29 Jan 2025

Dear Mr Hasri, We are glad to hear that you enjoyed your stay! A perfect location, along with friendly staff and immaculate, cozy rooms, really enhances the overall experience. Comfort, convenience, and cleanliness are key to a great visit. If you have any more details to share or need further assistance, We're here to help! Hope to see you again .Sincerely, The Operations Team The Passion Airport Hotel Apartment

Nguyen T. A.

Transit

9.1

/10

Reviewed 30 week(s) ago

The staff are very enthusiastic and friendly.

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3 people find it helpful

Accommodation's Reply

20 Jan 2025

Thank you for choosing The Passion Airport Hotel as your destination. Every feedback from you is the motivation for us to develop and improve the quality of our services, to ensure that each stay will be a wonderful and memorable experience.

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Jayanti R.

9.4

/10

Reviewed 30 week(s) ago

We book the cheapest room but its so spacious and very clean. The staff is super helpful because we check in at 11pm and check out at 5am. Our sleep gets interrupted due to garbage truck at 3am but everything else is okay.

10 people find it helpful

Accommodation's Reply

07 Feb 2025

Dear Mr. /Ms., Thank you for your kind words and for choosing to stay with us. We're delighted to hear that you found your room spacious and clean, and that our staff was able to assist you during your late check-in and early check-out. We apologize for the inconvenience caused by the noise from the garbage truck. We will look into this matter to see how we can minimize disturbances for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for an even more pleasant stay. Sincerely, The Operations Team The Passion Airport Hotel Apartment

Tran T. B. V.

Leisure

8.5

/10

Reviewed 30 week(s) ago

Very convenient location, nice view room, very enthusiastic and friendly receptionist, night shift receptionist is also professional and enthusiastic. Everything is great when choosing this place.

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3 people find it helpful

Accommodation's Reply

14 Jan 2025

Hi Ms. Tran, It is great to hear that you enjoyed the great location near Ho Chi Minh International Airport and that the front desk staff were friendly and helpful. I am glad that you found the room comfortable, quiet and clean. If there is anything else you would like to share or need assistance with, please let me know! Best regards, The Passion Airport Hotel Apartment Management Team

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