Dear Valued Guest,
Greetings from Harper Boutique Hotel, Kota Kinabalu!
Thank you for highlighting this matter for our attention. We would like to offer our sincere apologies for the inconvenient caused during your stay.
It is our priority to make sure that our guests have the very best experience while staying with us. So, rest assure that our relevant department will look into this matter and make sure that this will not repeat in the future.
We hope that this will not affect your decision to stay with us again in the future. Thank you for your support and hope to see you again soon.
Best Regards,
Harper Boutique Hotel Team