Some of the staff weren't particularly welcoming (asking to see ID was the first greeting). There was a strong 'drain smell' in the room, and there was some sort of mechanical humming outside the room all night which vibrated the headboard. The room was clean but basic and not well-maintained (some power outlets didn't work, there were some loose fixtures and fittings). Decent shower and comfortable bed.

This hotel was terrible, dirty, grubby and not what we expected.

Everything was brilliant apart from the top floor sky 'Bar' which does not serve alcohol....

Stayed here recently for a concert at the o2 and it was the perfect hotel for the occasion the check in staff was friendly and helpful and the hotel was a clean well designed place, the room was very comfortable for the nights stay as well The walk is also very easy from the o2 and even at night we found it a safe and comfortable journey I would definitely stay again for any future events at the o2

The room was clean, some parts of the wallpaper had started to peel, staff were really nice and welcoming, they helped wherever they could, moved us rooms as there was a strong smell of sewage coming from our bathroom, breakfast was nice

Nice and cosy

Awful. Toilet flusher hanging off the wall unable to flush touler

Excellent location to access the O2, clean hotel with pleasant and helpful staff team. Only real complaint was the drainage of the bathroom sink. It was almost completely blocked with extremely slow drainage leaving the sink dirty after every use. There was also no shower gel however staff responded very quickly and replaced the bottle very swiftly. Despite these relatively minor complaints I would still recommend the hotel.

Breakfast menu was great and staff were very helpful. However i could not sleep very well as other residents were making and lot of noise during the night inside and outside the hotel. There was nothing being done about this. I guess they are entitled to there fun !

Perfect location to stay for the O2 arena Beautiful rooms Clean and tidy Bed was incredibly comfortable and the shower was perhaps the best I’ve ever had. Would definitely stay again!

Good location, friendly staff…. Rooms a bit tired and shower drain was blocked, flooded the bathroom, not ideal!

Great staff excellent location for 02 arena

Great hotel, convenient parking in London and friendly, helpful staff. Would recommend!

Went to a concert at the O2 arena and I just could not be bothered with the faff of trying to catch the last train back home. Hotel got in touch the day before to make sure I was getting the room I had asked for. Nice touch. Staff were quick and efficient with check in. Room was clean and tidy. Toilet was clean, shower was big and the water was hot with good pressure. All the lights sockets and tv worked. Kettle with the usual coffee and tea making stuff. Hotel was quiet throughout the night and the blackout blinds did the job. Good selection of cooked and continental breakfast options with a decent variety of teas, coffees and juices. Staff were always around, efficient, help and unobtrusive. This hotel is ideal for staying over if you’ve a concert or performance at the O2 or maybe some business nearby. It’s not a destination hotel but that’s okay, it’s not meant to be. Can’t fault it.

A very average hotel. Unfortunately I don't think our room was very clean. Dust, fingerprints, ring marks on the countertops also used spoons with the mugs.

The breakfast was really bad, ive never had scrambled eggs smell like that but it was horrid, part baked rolls still part baked. The room was extremely loud, the plumbing in the building needs attention as you can hear every other rooms attempts at bowel movement. The bed was comfortable and the staff were friendly, but aside from that the place wasn't somewhere id go again

The room hadn’t been cleaned properly. Cups/mugs had not been swapped for clean ones. Parts of the bathroom had been left unclean and toilet roll hadn’t been replenished. Staff weren’t very accommodating when these concerns were raised.

Staff were friendly and helpful. Convenient location for the o2. Room was clean and good size for 2 people. The single beds seemed smaller than average. Good size and clean bathroom with toiletries however the shower controls were the wrong way round.

The room was fine disappointed that the only evening food was from the expensive tai restaurant on the top floor. The website was not updated and was still showing English food was an option. When away on business one doesn’t want to pay for expensive food People were sat in the ground floor restaurant eating pizza etc that they had had delivered whilst I was paying for tai food being brought from the upstairs restaurant. The whole experience was bizarre

No hot water or heating in the room. Heating worked for about 10 mins then stopped and no hot water whatsoever for a shower or in the sink