Overall Ratings & Reviews ITC Mora by Soho Boutique

Location is really good. The staff is very friendly. Outdoor noise is not noticeable but not the same with the hall.

good location, great staff

I like this hotel good service clean friendly staff easy check in and check out

La gran insignia del hotel es su personal de servicio, completamente amable y con verdadera vocación de servicio siempre dispuestos a ayudar a la resolución de cualquier inconveniente dentro de las reglas. Sólo por eso debería tener 5 estrellas

Me gustó mucho el hotel y sus alrededores

The thermostat in our room was very high. We were sweating all night but the hotel said it was set at the same level for everyone. They refused to cancel our final day at the hotel when we changed our plans and left earlier than expected. Other than that, they were helpful and had a good restaurant next door.

This was a great little find. Location is perfect, pretty much everything is walkable, the metro is also 1 minute away, if you want it. Room was fairly small, but spotless, as was the bathroom. Bed extremely comfy, and I would have no hesitation in staying here again.

Supposedly a four star hotel- no way-2 star more like it. Staff at front desk and restaurant very good. Cleaning did not leave bathroom tissue although tissue out, soap out. Room had mold odor. Shower/tub dangerous-glass fixed and you better be 115 pounds to slip in sideways after you step over extremely high tub with fixture at end of shower with fixed glass. Tub very slippery. No coffe pot, no refrig. No English stations at all, even news. Only one outlet in bedroom across from bed-bring extra plugs with several outlets and usb capibilties, Have stayed at other hotels in area close to Prado and this is definitely not four star. Not worth the money!!

I am Platinum Member with Expedia and booked a room with double bed and they gave me one with one single bed, a very small bed, I was travelling with my son and was too small for 2 people. Receptionist told me that if I would had booked directly with them they would had helped me, but since I booked it through Expedia, they cannot help me and they strongly suggest to only book directly with them and not through Expedia in the future. I had to leave the hotel and find at 9 PM another hotel to stay as we would not had been able to sleep in such a small bed and such a small room. The bathroom of the room also very small and with bad smell. One of the worse experiences I have had, would strongly recommend to avoid this hotel.

The front desk staff was fabulous! I can’t say enough about how friendly and helpful they were.

Excellent location near Prado. Single room is tiny. Bathroom is only as wide as the sink.

Vey nice room and very clean. Easy walk to the Prado and Reina Sofia. It’s on a busy street so there was noise, but we enjoyed the hotel. Staff was really nice and helpful.

Decent for what you are paying to stay. Visited in September 2023 and the transit station nearby was under construction, so I should have checked that before booking. But close to the train station for leaving Madrid

Good location

Great place to stay in Madrid. You are in an area where you can walk to many locations to visit and eat. Train station is very close and walkable. Very friendly staff.

Very friendly an helpful staff. Especially, Connie! Great location and walkable. Wish they had washer and dryer on property. Would definitely recommend.

Location was really good. The room had air conditioning.

Near to the train station in walking distance. The Prado gallery just opposite. The bed was worn/soft. Helpfull staff.

Very close to the museums and Retiro Park.

Overall we had an enjoyable stay at Hotel Mora. It was unfortunate that we were placed in a room directly below construction and not informed that it would be happening all throughout the day. We had arrived early in the morning after an overnight flight and the construction was incredibly loud. After a few hours using a white noise app it got louder and we had to go ask to be moved to another room. That room was suitable and the staff was friendly in helping with the move.