D'Carol Hotel Surabaya

Explore D'Carol Hotel Surabaya
8.3
Very Good
From 1,587 reviews
Provided by travelers on
Cleanliness

8.2

Room Comfort

8.3

Meal

8.2

Location

8.5

Service and Facilites

8.3

People often mention about D'Carol Hotel Surabaya
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Bedroom (103)
Staff Friendliness (84)
Ambiance (73)
Accessibility (71)
Bathroom (70)
Distance to City Center (64)
Room Space (60)
Surroundings (51)
Check-in/out Time (48)
Wifi (47)
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Traveler Reviews D'Carol Hotel Surabaya

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Customer reviews
Junior P.
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9.4
/10
Reviewed 4 day(s) ago
Spacious and clean rooms. Perfect accommodation for an overnight stay in North Surabaya.
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E***Y
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Transit
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8.1
/10
Reviewed 1 week(s) ago
The staff is nice, the service is as usual, only the cleanliness is lacking, the floor is sticky and leaves marks on the feet, the mattress for sleeping is dull, the sheets are dirty and have lots of dirt spots, the bathroom smells even though it has just arrived and has not been used. The spacious room is suitable for those with children, the AC is cold but the temperature cannot be changed because it is already one remote with the lights.
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S***a
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6.9
/10
Reviewed 2 week(s) ago
The room is spacious, but unfortunately, the cleanliness is lacking. The room I stayed in yesterday had stained sheets, and cobwebs in the corners, as if the room hadn't been occupied for a long time. Hopefully, the cleanliness can be improved.
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S***o
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Business
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8.5
/10
Reviewed 2 week(s) ago
The hotel is nice, clean outside, strategic location, friendly staff.
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1 people find it helpful
N***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Close to the station... If Grab takes too long, walking straight to the station is no problem.
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K***h
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Leisure
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10.0
/10
Reviewed 2 week(s) ago
Best hotel, cheap, city center, and near Pasar Turi Station
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R***a
icon-origin-TRAVELOKA
5.0
/10
Reviewed 3 week(s) ago
There were cockroaches in the room. Asking for a room change was the same thing: cockroaches, too, and this was witnessed by the hotel staff. The sheets and blanket were stained, including some red spots. I was very surprised, there was no apology at all from the hotel. There was no refund either. I immediately checked out.
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1 people find it helpful
s***r
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Transit
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6.4
/10
Reviewed 4 week(s) ago
The hotel staff are friendly and helpful
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Tri h.
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10.0
/10
Reviewed 4 week(s) ago
Clean rooms, strategic location.. Good service.. Could become a regular because I often go back and forth to SBY for business.
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Miia M.
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Leisure
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9.0
/10
Reviewed 4 week(s) ago
I like it because it's close to the harbor and quite close to Tunjungan. The room is large and spacious, the AC is very cold, and the hot water for a good shower is good. The facilities are okay, but the cleanliness is a bit lacking, but when I complained, the staff immediately moved quickly to clean and replace everything. I like it, I will come back here again 😇
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1 people find it helpful
ざyんみろょしゃ
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Leisure
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8.5
/10
Reviewed 4 week(s) ago
The staff are friendly, everything is made easy, the room is clean, the AC is cold, the TV also has programs for the kids so they don't get bored in the room.
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1 people find it helpful
R***N
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Transit
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9.7
/10
Reviewed 4 week(s) ago
Friendly hotel staff, easy check-in process
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1 people find it helpful
A***i
icon-Transit
Transit
icon-origin-TRAVELOKA
8.4
/10
Reviewed 4 week(s) ago
The sheets and pillowcases were changed.
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2 people find it helpful
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Johny R. I.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The experience was very pleasant because the hotel was clean and also in a place close to the city.
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m***a
icon-origin-TRAVELOKA
9.1
/10
Reviewed 5 week(s) ago
I plan to go to Pasar Turi, so staying at this hotel is quite nice to stay at this hotel.
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Lukman Y. H.
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10.0
/10
Reviewed 5 week(s) ago
Awesome... Really great service
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1 people find it helpful
d***n
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Transit
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8.4
/10
Reviewed 5 week(s) ago
overall comfortable and affordable
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1 people find it helpful
p***n
icon-origin-TRAVELOKA
6.4
/10
Reviewed 6 week(s) ago
There are some places that are not very clean, such as the bathroom smells, the toilet is not clean, the sheets are yellow, I suggest putting mothballs in the bathroom if it can't be cleaned properly.
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A***s
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Leisure
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10.0
/10
Reviewed 8 week(s) ago
Quiet and friendly place, close to shopping. The bathroom is very nice.
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D***a
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Staycation
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9.4
/10
Reviewed 8 week(s) ago
The hotel staff is friendly and helpful.
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