I spent two days to exchange a few hours for my relatives but the whole experience was terrible, the staff hid their hands and feet to hide something from me, blamed everything on the app,... when I went to have breakfast, the staff couldn't find my room and the way they checked me was terrible, when I was allowed to eat, it was from a text message on someone's phone, and they told me to come in with a very strange attitude, I couldn't log in to the app to text the shuttle bus, when a bus passed by, even though there was still room, they ignored me as if I didn't call them, so many times like that I decided to leave after a few hours of checking in and changing to another hotel, I've been here before but now I won't come again, I will share this with people around me about my trip here