Dear, the hotel thanks you for leaving a review. Your reservation The hotel reserved a room on a high floor with a nice view for you, however, on the day of check-in, you arrived early at around 9:30 am, while the scheduled check-in time was 2:00 pm. The receptionist discussed the situation and said that there were available low-floor rooms with a not-so-nice view and supported you to check in early for free. You agreed, so the hotel changed your reservation to a lower floor. The hotel regrets that because of this problem, you had an unsatisfactory experience. The hotel will learn from experience. Next time, if the guest arrives earlier than the scheduled time, they will take the guest to the alternative room to see it first. If the guest is satisfied, they will support the guest to check in early for free. If the guest is not satisfied, please leave your luggage at the reception desk and check in at the scheduled time.