Overall Ratings & Reviews Holiday Inn GOA CANDOLIM by IHG, an IHG Hotel

The stay was comfortable. The staff was friendly and supportive. The pool and facilities were good. One area for improvement is probably the AC in the room. It could have been a bit more cold to make the sleep better.

The room and breakfast buffet was 5 star. Found beer bottles in the pool while swimming. Had to call front desk so many times to deliver the towels or to do the bed. Poor customer service. Pool was closed when it was needed in this hot summer. The surroundings and property was clean (5 Star)

Our second stay at this lovely Hotel, We booked a Pool View room which was lovely. The rooms and bathrooms are spotless, with fresh white towels and bedding. Friendly staff who couldn’t be more helpful, We had a lovely 16 night stay and will definatley be back.

I would stay here again staff were great area was good

Good Resort but I don’t like the surroundings

Well located. Excellent breakfast. Great restaurant next door. Convenient but felt away from hustle and bustle.

Very spacious well equipped room with a really comfortable bed. Lovely staff and an excellent breakfast buffet. The music round the pool was too loud and not our taste, but maybe that’s just our age. Easy walk to some great restaurants. We enjoyed our stay.

AC did not work for our room but another room was provided as a resolution.

I have mixed views on this property. Location was fantastic so couldn't fault it. My balcony faced a building site which they did not notify me about as I checked late in the night. Subsequently, the balcony was full of dust. Breakfast wasn't included in my package.

The staff was so so slow and unresponsive. Honestly not worth the money. Our room wasnt even prepared when we checkedin

My stay was okay not because there were any issues with the hotel amenities, but because the hotel staff was completely unresponsive to my needs. Let's begin by checking in. I put in extra effort to make my family's stay comfortable by calling the hotel a day in advance to let them know what I want for our stay (Abhishake was there to assist me). The staff confirmed that they had taken note of my request and requested that I send them all my requests in the mail. He provided me with an email address, which I did. When I arrived at the hotel, no one was aware of my request and top of it check in staff (aninda) made us wait at reception till 1600, they kept on making false promises which they never fulfilled nor even informed me that they are not able to fulfill what they said. I kept asking to meet the operation manager and Aninda promised to tell me when he was free, but it never happened during my 3-night stay. At dinning hall staff (sudipto “guy with round glasses and very short hair”) was also not help full when I asked him that we all family members want to sit together he straightway said no I can help as all seats are full, then I told him that please join these to table so he did that, moral of story is that they are not bothered about comfort of guest some they are busy in there own world Not all staff were bad. All the girls working at dinner were so helpful and always smiling, playing with kids, and making everyone comfortable.

One of the best experience that I ever had amazing food amazing staff amazing service highly recommended for everyone

Improve the food please.

Overall very good, staff were very attentive. Pool out of use for last week of stay and we were moved from room due to air conditioning fault. Which caused a mix up with our bill on checking out. Would return next time.

Photos misrepresented property, particularly the pool! Staff were obnoxious and treated us with contempt when we had to check out early due to illness. They showed no regard to the fact we had a flight to catch and slow timed our checkout process, one member of staff even smirked at us twice during the process. They don’t use pillow protectors on the pillows which is disgusting. Dining area was not clean at breakfast time.

What an amazing hotel. From the checkin to checkout we would like to thank everyone from All department. We are sorry for not remembering everyone’s name but a few that we can remember were Aryan and suryakant, (front desk) Dilip and Sujay (house keeping) and Ashish(server). We travel around the world and we will give this place a five star but our request from the hotel is to keep us with the good reputation. God bless from our Canadian family

The staff was very nice and helpful! I had some issues and they did their best to help me with what I needed! Really appreciated that. Clean rooms. More quiet area, nice for families. The food at the hotel was okay, but theres other great options nearby. Cabs booked through the hotel are bit expensive but if you walk a bit down the street you can find other options. Standard sunrise view rooms, you cant actually see the sunrise due to the other building blocking the sunrise/half the view. That building has the premium sunrise rooms which allow you to see the actual sunrise. Wish this was mentioned on the description when booking. But still a pretty view. Staff tried their best to accommodate but bookings were too full to switch. Appreciate the effort.

It a nice place to stay while on our visit to Goa

Great stay

Awesome service