We apologize for any inconvenience you experienced. We will definitely check the cleanliness of your room, especially under the bed, with our staff. We hope you will stay with us again and have a pleasant experience. Thank you and see you next time!

Thank you for taking the time to share your wonderful experience. We are so glad you enjoyed your stay with us, and we hope to welcome you again on your next visit :)

Thank you for your feedback. We sincerely apologize for any inconvenience you experienced during your stay. The issues you encountered will be valuable information for us to improve and ensure our facilities are functioning properly, and to further enhance our services. We hope to welcome you back again in the future and provide you with an even better experience.

Thank you for taking the time to share your wonderful experience. We are so glad you enjoyed your stay with us, and we hope to welcome you again on your next visit :)

Thank you for taking the time to share your wonderful experience. We are so glad you enjoyed your stay with us, and we hope to welcome you again on your next visit :)

Thank you for taking the time to share your wonderful experience. We are so glad you enjoyed your stay with us, and we hope to welcome you again on your next visit :)

Thank you for taking the time to share your wonderful experience. We are so glad you enjoyed your stay with us, and we hope to welcome you again on your next visit :)

Thank you for your review! We understand that it's important for our guests to feel comfortable, and even if you forget something, we'll happily return it to you. We hope it reaches you safely and we look forward to welcoming you back again. See you soon!

Thank you for your feedback. We apologize for the lack of detailed information. We have provided a hot water dispenser in front of the elevator. However, the information we provided may not be sufficient. We will definitely evaluate our efforts to provide complete and thorough information. We hope you will have a more comfortable experience on your next visit.

Thank you for sharing your experience. We apologize for the inconvenience caused by the air conditioner not working. Our technical team has informed us of the issue and will immediately take action to fix it. We look forward to welcoming you back with even more comfortable service.

Thank you for your review! We're delighted to have been a part of your enjoyable experience, especially the view, public facilities, and peaceful atmosphere. We'd certainly be delighted if you'd visit our hotel again. See you again soon!

Thank you for staying with us and giving us such an honest review 😊. We're glad you enjoyed the spacious room and the view. However, we apologize for any imperfections, such as the poorly maintained curtains, chairs, and sheets. We've taken note of your feedback and will use it as an evaluation to ensure we're cleaner, more comfortable, and better in the future! We look forward to welcoming you back in much better conditions. Warm regards. Dhika Serenity Surabaya

Wow, it's great to hear that our staff made you comfortable and that our hotel's location made your trip easy. We look forward to welcoming you back to Dhika Serenity next time! Thank you!

Hello Ms. Fitri N. 😊. Thank you for staying at Dhika Serenity Surabaya and taking the time to leave a review. We're happy to hear that you felt comfortable and satisfied with our location, amenities, and parking area. We apologize for the electrical incident that disturbed us. We will follow up on your feedback to make your next visit more comfortable. See you again next time!

Thank you for your review, and we look forward to welcoming you back soon. See you soon!

Thank you so much for sharing your positive vibes! Glad to hear that you enjoyed your stay at our hotel, especially the cleanliness and friendliness of our staff. We will pass on your appreciation to our team. See you soon!