Dear Bui T. Q. T., Thank you very much for your perfect 10/10 rating and for sharing your kind feedback. We are delighted to hear that you enjoyed your stay and appreciated the support provided by our team. Your compliments about our proactive and friendly staff, as well as the beautiful view, truly mean a lot to us. We will be sure to share your encouraging words with our team, as they serve as wonderful motivation to continue delivering excellent service. Thank you again for choosing to stay with us. We look forward to welcoming you back for another enjoyable experience in the near future. Warm regards, Erik Daniels General Manager Fraser Residence Hanoi

Dear Valued Guest, Thank you for taking the time to share your feedback. We are truly sorry to hear that our service did not meet your expectations. Providing attentive and thoughtful service is a priority for us, and we regret that we fell short during your stay. To help us improve and address this issue effectively, could you please share more details about your experience? Your input will assist us in identifying areas for improvement and ensuring a better experience for all our guests. We sincerely hope to have the opportunity to welcome you back and provide you with the high level of service you deserve.

Dear Mr. Yesaya, Thank you for taking the time to share the review on your recent stay at Fraser Residence Hanoi. We are so glad to hear that overall, you enjoyed your stay with us. At Fraser Residence Hanoi, we aims to provide a truly unique experience, and we are thrilled that our service and standards have met your expectations. Your kind words were such a great encouragement for our team to dedicate more and more in the seek of winning guests' satisfactions. We look forward to welcoming you back to our hotel in the future. Sincerely, Sunny Tan General Manager

Dear Ms Duong, Thank you very much for taking the time to share your experience at Fraser Residence Hanoi. At Fraser Residence Hanoi, we always want to bring the most memorable experiences to each customer and we are happy that the space and service here have met your expectations. Looking forward to welcoming you in the next time. Best regards, Sunny Tan General Manager | Fraser Residence Hanoi

Dear Mr Pham, Thank you very much for taking the time to comment on your experience at Fraser Residence Hanoi. At Fraser Residence Hanoi, we always aim to bring the most memorable experiences to each customer and we are delighted that the service and standards here have met your expectations. We look forward to welcoming you on future occasions. Best regards, Sunny Tan General Manager | Fraser Residence Hanoi

Dear Ms Le Hoa, Thank you for taking the time to write us a review of your recent experience at Fraser Residence Hanoi. We are glad that you had an enjoyable time with us. At Fraser Residence Hanoi, we aim to provide a truly unique experience, and we are thrilled that our service and standards have met your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Sunny Tan General Manager