At Pullman, the staff are still in training or have just graduated from high school. The male restaurant staff always pout when they see local tourists, but smile broadly when they see foreigners.

The best hotel in Lombok with friendly staff, direct to the beach. The room was spacious and comfortable. We will come back again if we are coming to Lombok. Thanks.

All the food in the restaurant is delicious 😍

Good room and good service, recommended.

Staff are friendly, great location. Near Mandalika circuit and lots of restaurants around Kuta Lombok.

My stay at Kuta Mandalika was truly amazing. Next time I'm in Kuta, I'll definitely recommend this place to my friends. My only disappointment was the lack of gym equipment. There should have been at least a Smith machine and/or a back-chest all-in-one.

Very much lives up to the 5-star experience. The hotel is located around 30 minutes drive from LOP. Located in a rather nice, idyllic area next to the Mandalika circuit, so expect engine noises during track days, but they're not very audible. The beach consists of rocky sand, so remember to bring your footwear. The room is great, but I do wonder about the bathtub partition, rather flimsy. There's a shuttle to Kuta if you're looking for a night out, but do remember to book at least 1 hour before departure. There's a special counter for car rental as well. I ate till I burst in the main restaurant. Overall, I had a relaxing, great time in this hotel. Will definitely come back again.

Good vibe and beautiful beach.

Beautiful hotel and location right on the beach. The breakfast buffet is included in the accommodation and is very varied and high quality. The service of the staff in the breakfast restaurant is not good, they do not clear away empty plates and glasses during breakfast, but wait for the customer to get up from the table and then they clear away everything. You have to have breakfast with a lot of empty plates and glasses. Dinner at the hotel is free to eat. The menu is very simple, limited to a few dishes. It is too expensive for the weight and quantity offered for this price. There is no quantity-price ratio. The interior of the restaurant is very simple, it looks more like a wedding dining room, rather than an expensive restaurant in a hotel.

The hotel staff was friendly, check-in was easy, and the rooms were clean. My only suggestion is that the beach area around the hotel needs to be cleaned regularly, as there's quite a bit of trash. Overall, it was a memorable stay during my visit to Lombok, and I'd definitely stay here again.

This was our third stay at this hotel, and we were surprised by the decline in comfort. At first, we were placed in a room where the sliding partitions separating the bedroom from the bathroom were broken—one side was barely hanging on. We asked to be moved to another room. The second room (2414) looked quite worn out. There were stains on the walls and in every corner, likely from leaks or previous damage. Everything seemed patched up and repainted in a careless and untidy way. On the last night of our stay, there were serious issues with the electricity. The power went out and came back on at least five times during the night, and each time all the lights turned on. Naturally, I had to wake up to turn everything off—this happened four or five times. On the positive side, housekeeping was good—everything was clean, the toiletries were of good quality, and the ventilation in the bathroom and shower worked well. I also noticed that there was no beach bag (a woven basket usually provided for use around the hotel and by the pool). The balcony floor had visible paint marks from repairs. Breakfasts were decent. However, I strongly do not recommend the Margarita cocktail—it was truly awful.

The service is excellent and the room is clean as expected from the hotel name.

I stayed in room 1402, and overall everything was great. One area that could be improved is the variety of food options, as well as having a stronger Wi-Fi connection, especially since I spent most of my time enjoying the beautiful resort. The resort offers great facilities such as a shuttle service and a gym, which made it even more comfortable to relax and stay within the property. I would also like to thank Fariq for his excellent service. He was amazing with the kids, organizing activities like kite making, swimming lessons, balloon crafts, and origami. He really helped keep my daughter entertained and made our stay even more enjoyable.

Great stay. Staff was super friendly. The resort was very nice and clean.

It was very good and all requests when ordering were carried out well, the breakfast food was also delicious so I want to come back to stay here again.

Excellent services. The food are top of the top. The staff very friendly and helpful. Best choice to staycation in Kuta Lombok

The view is good, overall the experience is pleasant

The staff was friendly, rooms are spacious for family

Overall, I was very satisfied staying with my family at Pullman Hotel Lombok Kuta Mandalika...only the price of adding breakfast per child was quite expensive.

The hotel is very comfortable and the hotel staff are also friendly.