Great hotel great customer service

Beautiful property! There’s a lot to do with the family. The staff was amazing. We really enjoyed our stay

from someone who gets very scared of which resort i should go to when travelling, i would highly recommend this place. The drinks are great, and the food is good compared to other resorts. The service especially Jesus and Eliana is so great with awesome vibes, energy and effort. i recommend this resort for family’s with numerous amount of activities from making sushi and dancing in the pool. i highly advise you to visit this resort!!

Buenas noches.estuvo excellente nuestra estancia.la cafeteria bien surtida todo delicioso la comida muy buena,valet parking muy amigables,la mesera del japones fue muy atenta en el servicio,las camas muy confortable...solo el control de la tv esta sin pila.afortunadamente se atendio de inmediato.muchas gracias.por todo regresaremos pronto.

Todo super

Great property for vacation

Very nice property only issue that we faced was first the rooms smelled like mop water room was nice but reeked of dirty mop water. Second the buffets food was always cold or lukewarm. Property is nice good stay other than that.

Super clean room, shuttle service was very responsive, making restaurant reservations was easy (steakhouse has the best food), lots of free activities on property. Only complaint we were not told we needed close toed shoes for the bike tour so we ended up having to cancel. Also wish they provided shuttle service from airport.

Amazing resort, kids friendly

Wish they had some sort of a buffet open during the dinner hours every night. Our first night of arrival no buffets open and all the specialty reservations were gone. No choice but bar snacks or the grab and go. Not a pleasant first night welcome dinner.

The wonderful resort and beautiful people … the most amazing trip

Very family friendly, food was delicious And good service. Beach is very nice but is a little rocky. In love with the Spa. I would definitely recommend and come back.

Staff 👍

Great place to stay. Had an amazing time with my family would definitely go back. Service and people were amazing.

Very satisfying experience. All staffs are hardworking, pleasant, and friendly. Foods are great, entertainment teams are awesome No complaints!!

We’ve stayed at many Hilton Hotels & Resorts properties, so we had high expectations—especially after visiting another resort in Cancun (not a Hilton) a few months prior. Unfortunately, this resort fell short in several areas. The food was underwhelming, and while the staff were kind, they seemed consistently overworked and understaffed—especially at restaurants and for the shuttles. We stayed at Casa 5, which is farther from the lobby, and shuttle wait times were often 10+ minutes. Our last day was especially disappointing. At the kids’ pool, it was difficult to get food or drinks due to only a couple of servers handling a large crowd. For the price of an all-inclusive, there wasn’t anything that felt special. Store prices were extremely high—we paid $55 for sunscreen, and most items were about three times U.S. prices. Definitely bring your own essentials. The room was decent with an ocean view, but the frosted glass bathroom doors weren’t ideal for a family with kids. On the positive side, the beach was beautiful (bring water shoes due to coral), and the drinks were strong—unlike some other resorts in Cancun. Overall, we wouldn’t return.

The hotel is beautiful, and the staff were very kind and respectful. We stayed in Casa 6, with our 8 and 4-year-old kids. They loved the water park and the playground. Would recommend water shoes for the water park. The pool in the main lobby was closed. We didn't use any of the other pools (near Casa 3) due to the smell of the Sargassum (would not recommend staying in Casa 3 for now). All the à la carte restaurants were delicious. I suggest making reservations for the restaurants as soon as you make the reservations for the hotel (they get booked in advance). The buffet near Casa 5 is hit or miss; the buffet in the Lobby is better. The selection of alcohol is very good, but they use concentrate for all their juices, which brings cocktails down. I don't understand why they don't use real Lime. The transportation between the houses is not as frequent as they report it, especially during "peak hour" (Before and after shows); but the walk is 15 min at the most between the main Lobby and Casa 6. The rooms are nice, quiet, and clean. We loved our stay and likely would go again.

Excellent

Everything is amazing except some of the bell boys are not that helpful! One specific bell boy didn’t answer my question correctly and he and the cart driver laughed when I asked his name. They need to be more respectful especially when there is a language barrier!

Staff was very friendly and helpful!