Friendly staff, lovely room with comfy beds,all round very clean, lovely food!

Generally a nice stay. General cleaning and maintenance needs improvement. Nothing terrible but given price and 5* needs improvement. Staff friendly. Food nice. Drinks okay. Main pool area nice.

Overall I'd say the hotel food/restaurant was great, and the rooms (both in cleanliness and standard) are very good. However, the rest of the hotel is more on par with a 3-4* rating. Clean room. Friendly staff - some more willing to help than others. Kids club mis advertised by hotels.com - there is no kids club at this hotel. The safe in the room was an additional 3€ per day if you wish to use it - which was not advertised on hotels.com. Likewise, beach towels are advertised on the site at no extra cost, however on arrival, we were informed they are 20€ to use for the week (though I was not charged for the towels in the end). Otherwise the room was great: mini fridge, tea & coffee facilities, slippers given. Though items were not always replaced each day however, despite leaving tips for the maids (& mugs were left dirty etc). However, there are water machines around the hotel where you can fill your own bottle. Food selection in the restaurant is great. The all inclusive cocktail menu is varied but basic. The all inclusive programme ends at 11pm.

My experience at this resort was definitly not up to the expectation, or really that near it, but by no means was it terrible. I’ll start with the positives. The staff was about 50/50 on who was nice and helpful, and who was not. The food generally was actually pretty good and cannot complain. The resort itself is also nice looking and kept clean. Now for cons. This is really not an all inclusive. It’s more like a partially inclusive. You get the food and pool access, but there is only one restaurant (the other that’s advertised is only open one day a week), you have to pay roughly $15 for beach towels to borrow, the alcohol you can have is a limited selection they choose and are VERY sweet, and you can only get one small cup at a time. Overall, I’ve never seen an all inclusive with so many limitations, and make you pay for things like towels. I wouldn’t recommend wasting your money here, I go to another near by.

Staff were friendly, easy check in, lots of options for food and drinks. Clean room with air conditioning.

All staff were incredibly friendly and helpful, making our stay very comfortable and enjoyable. The reception staff were particularly welcoming and efficient, ensuring a smooth check-in and check-out process. The restaurant offered a delicious and varied menu, with friendly and attentive service. We had a wonderful experience at this hotel, and we would highly recommend it to anyone looking for a great stay!

The hotel was very nice. Rooms were clean, beds were comfortable. The beachfront was nice but rocky so bring water shoes. The pool is fantastic. Restaurant offered decent selection and the bar had a good selection too.

The hotel is fantastic, but look at the hotel website for clarification on the room spec. Hotels.com stated the room came with private pool but it didn’t. The great service at the hotel ensured we had a great time. It’s a fantastic peaceful hotel but be mindful of the star rating as some facilities don’t meet the mark I.e spa, food variety

Lovely rooms, very clean, great food and lovely staff. On the downside the drinks were pretty average. Coffee not great, wine not great, soft drinks varied, spirits weak. Also found it very odd for a supposed 5 star to have to pay extra for things like pool towels, some “premium” sun beds and bottled water? Not expected. The dining areas could really do with better lighting and some added character - they feel a bit canteen-like. However the food was really very good. Fresh, varied and tasty with lots of options. Deserts were also excellent. And the staff are great all round. It’s a quiet hotel, peaceful, with little or no evening entertainment even in peak summer. But if that’s what you like this is hard to beat. We walked into the village one evening which was so nice with a few good local restaurants, and only took 10/15 mins to walk. The grounds, pool area and rooms are so well kept and can’t be faulted. We were in the swim up rooms which were very lovely with great views. Best of both worlds. Overall I would definitely recommend it, and would certainly go back.

Friendly and helpful front desk. Bars were understaffed and slow. Food was hit or miss. Some was very nice while other selections were bland.

Really excellent hotel and staff, this was a great all-inclusive experience, we would highly recommend, and we will be coming back definitely

Stayed in the hotel for 2 weeks with extended family. Food: tasty, always warm, a lot of variety (appreciated a lot of seafood choices) Room: pick a room with a sharing pool Staff: everyone really friendly and accommodating Main pool: nice with a poolbar in the middle and really good for small kids as on two parts depth gradually increases Beach: we did not visit often as it was windy and wavy, so you really appreciate all the pool options Animation: no animation (minidisco etc) for kids, 1 greek night and 2 one man shows in two weeks - as a family with small kids we would apeciate something more in the evening time, but the hotel is still relatively new and maybe still developing in this area Cleanliness: very appreciated the cleaning team work - towels changed every day Advice: rent a car and discover Chania area

Perheystävällinen hotelli

Das Essen war gut und war immer Abwechslungsreich. Leider hatten wir immer wieder Handtücher die voller Flecken waren, dies sollte in einem 5 Sterne Hotel nicht vorkommen. Leider musste man auch für die Poolhandtücher zahlen und auch für den Safe im Zimmer. Wir hatten All-Inclusive und ein Zimmer mit Privatpool. Es gibt zwei verschiedene Arten von Zimmern mit privaten Pool, leider hatten wir eins, wo der Pool nur Beton-Optik hat, diese haben extrem rutschige Stufen in den Pool, man kann sich hierbei nur versuchen an der Wand zu stüzen. Die anderen Privaten Pool Zimmer und die Sharing Pool Zimmer hatten immer Sonne, unsere Pool Zimmer waren leider in die komplett andere Richtung, damit hatten wir fast nur Schatten. Schade, dass die Ausrichtung nicht wie bei den anderen war. Personal ist zum größten Teil immer sehr nett.

Sauber und sehr freundlich.

Perhe ystävällinen hotelli,

Spettacolare

Die Anlage ist wunderschön und zum Entspannen top!Noch nie so eine schöne Poollandschaft gehabt.Das Zimmer und die Betten waren gemütlixh. Das Essen war abwechslungsreich und von sehr guter Qualität. Softdrinks kamen nur aus dem „Schlauch“= Sirup&Wasser. Der Service lässt etwas zu wünschen übrig. Wir hatten ein Zimmer mit privat Pool. 4x haben wir nach einer dritten Liege gefragt- jedesmal wurde es uns zugesichert. Leider geschah dementsprechend nichts! Auch ein NoGo in einem 5* Hotel VIP Acces Resort dass man für Handtücher zahlen musste. Der Strand war über eine Straße begehbar. Leider kein Zugang. Man musste etwas über große Steine klettern. Es gab auch keine Liegen am Strand! Abendprogramm gab es auch nicht wirklich! Muss man nicht unbedingt, wer es aber möchte wäre hier falsch. Sonst aber alle freundlich und zuvorkommend.

Melko uusi hyvässä kunnossa oleva hotelli. Ruoka ja keittiöhenkilökunta ansaitsee erityismaininnan. Ruoka oli todella hyvää ja monipuolinen menu koko 2 viikon ajan. Vastaanoton ja ravintolan henkilökunnan palvelu oli tehotonta ja hidasta. Naurettavinta oli rannan aurinkotuolien maksullisuus, 15€ setti. Naurettavaa rahastusta kuluneista aurinkotuoleista ja rannasta johon ei ollut edes rappusia tai rannalla mitään palvelua. Todella iso miinus!

Speiseauswahl war abends sehr schlecht man konnte 3/7 Tagen tatsächlich gut essen - wenig Auswahl und oft das selbe. Zimmer wurden auch nicht gründlich geputzt. Getränke sind schrecklich, außer die Limonade war nichts trinkbar. Bei dem Vip Zimmern mit Pool sollte man beachten, dass manche Pools noch aus Rohbau/Beton bestehen, also nicht wie auf den Fotos. Leider hat es im Zimmer immer wieder fürchterlich nach Kanalisation gestrunken. Man hat nicht immer warmes Wasser.