Overall Ratings & Reviews Staybridge Suites HOUSTON I-10 WEST-BELTWAY 8 by IHG, an IHG Hotel

One of the reasons I booked this hotel was because they have a swimming pool; however, the pool was not available because the city shut it down for whatever reason. The air quality inside the room was damp or moldy. I'm not sure what the problem was, but it didn't smell right. On the positive side, their breakfast and happy hour in the evening are great. The staff are friendly. I was going to leave a 1-star review; however, the lady at the front desk is super nice. That's why they get 3 stars.

The property was beautiful and weel kept and the staff were amazing. The best hotel i ever stay at.

Your professionalism, your service, your room, breakfast, we liked it

Aged hotel

Facility was very clean. The reception friendly and helpful. Happy hour social actually had a full dinner and was pleasantly surprised Karbach one of the beer selections. The breakfast had a large variety of options as well. Curtains were able to fully block out the light and the refrigerator had a working ice machine.

That hotel is very good, nice, friendly, clean quiet, beautiful room ,closed to everything. I like to comeback my nexy time to go to Houston, I really like to stay in this hotel.

We usually stay at staybridge for our baseball tournaments. It’s our go to hotel and we never have any issues. Only this time my daughter was getting something from the side of the bed and she found food trash tucked away behind the bed and wall. It’s usually fairly clean in the rooms so this was a surprise. But other than that our stay was ok.

Rude staff

Great breakfast & friendly staff.

This property is a good value for the Houston area.

It was quiet

They have a great breakfast with lots of options, well kept grounds, super comfy bed and great pillows

After 3 hours waiting to check in due to rooms not ready when checking was at 3pm didn’t get my room after 3 hours due to a 12 hr drive. No accommodations or a simple I’m sorry. I will never stay there again.

This is my favorite hotel in the world! So quiet with incredibly nice and helpful staff. Breakfast is on point. Room has kitchenette and an incredible shower!

Asked for a working dvd as it was advertised and staff gave me a crazy look like they didn’t know what I spoke of

I have stayed at Staybridges all over Texas, this is by far the WORST EVER!!! It should be condemned!

During my stay at your hotel, I noticed several cleanliness issues. The room was not cleaned well, as I found someone else's hair in the shower area. The floors were not properly cleaned, and the detergent used on the bed linens caused a skin reaction.

Clean

Room was very dirty and also had ants in the tub and a cockroach by the bed. We are elderly we were given a room on the third floor with a large group of children who were runny up and down the hall slamming doors till midnight

The front desk was very rude and also they were not helpful. I had to get a refund and stay at a different hotel.