Traveloka (918)
Other sources (6)
8.7
Very Good
From 918 reviews
Provided by travelers on
Cleanliness
8.6
Room Comfort
8.6
Meal
8.8
Location
8.8
Service and Facilites
8.7
People often mention about Terraz Tree Hotel
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Ambiance (79)
Bedroom (77)
Bathroom (74)
Hotel Area (72)
Distance to City Center (71)
Staff Friendliness (71)
Room Space (68)
Accessibility (67)
Surroundings (62)
Check-in/out Time (61)
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Traveler Reviews Terraz Tree Hotel
Number of reviews per page
20
40
Customer reviews
RHEZNANDIA R. R.
Staycation
10.0
/10
Reviewed 1 week(s) ago
Mbak Nova staff reception the best
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Accommodation's Reply
28 Jul 2025
Dear Guest, Thank you for taking the time to share your experience with us. We are delighted to hear that our service met your expectations. We hope to have another opportunity to welcome you back to Terraz Tree Hotel. Best regards, Hotel Manager
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RHEZNANDIA R. R.
Business
10.0
/10
Reviewed 1 week(s) ago
I really like staying here, all the staff are the best.
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Accommodation's Reply
28 Jul 2025
Dear Guest, Thank you for taking the time to share your experience with us. We are delighted to hear that our service met your expectations. We hope to have another opportunity to welcome you back to Terraz Tree Hotel. Best regards, Hotel Manager
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RHEZNANDIA R. R.
Business
10.0
/10
Reviewed 1 week(s) ago
Receptionist Ms. Nova is the best, the others are also the best, very friendly.
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Accommodation's Reply
28 Jul 2025
Dear Guest, Thank you for taking the time to share your experience with us. We are delighted to hear that our service met your expectations. We hope to have another opportunity to welcome you back to Terraz Tree Hotel. Best regards, Hotel Manager
See original
RHEZNANDIA R. R.
Business
10.0
/10
Reviewed 1 week(s) ago
All the staff are the best, security, HK, F&B, FO are very helpful, very fast and responsive.
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Accommodation's Reply
28 Jul 2025
Dear Guest, Thank you for taking the time to share your experience with us. We are delighted to hear that our service met your expectations. We hope to have another opportunity to welcome you back to Terraz Tree Hotel. Best regards, Hotel Manager
See original
RHEZNANDIA R. R.
Staycation
10.0
/10
Reviewed 1 week(s) ago
Receptionist Ms. Nova was very responsive, very friendly, and very quick to help.
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Accommodation's Reply
28 Jul 2025
Dear Guest, Thank you for taking the time to share your experience with us. We are delighted to hear that our service met your expectations. We hope to have another opportunity to welcome you back to Terraz Tree Hotel. Best regards, Hotel Manager
See original
RHEZNANDIA R. R.
Staycation
10.0
/10
Reviewed 1 week(s) ago
Favorite hotel, all staff are friendly, comfortable rooms, the best place
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Accommodation's Reply
28 Jul 2025
Dear Guest, Thank you for taking the time to share your experience with us. We are delighted to hear that our service met your expectations. We hope to have another opportunity to welcome you back to Terraz Tree Hotel. Best regards, Hotel Manager
See original
RHEZNANDIA R. R.
Staycation
10.0
/10
Reviewed 1 week(s) ago
The staff is very responsive, the best, the receptionist Ms. Nova is my favorite
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Accommodation's Reply
28 Jul 2025
Dear Guest, Thank you for taking the time to share your experience with us. We are delighted to hear that our service met your expectations. We hope to have another opportunity to welcome you back to Terraz Tree Hotel. Best regards, Hotel Manager
See original
RHEZNANDIA R. R.
Staycation
10.0
/10
Reviewed 1 week(s) ago
The friendliest, fastest check-in process, clean, comfortable place.
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Accommodation's Reply
28 Jul 2025
Dear Guest, Thank you for taking the time to share your experience with us. We are delighted to hear that our service met your expectations. We hope to have another opportunity to welcome you back to Terraz Tree Hotel. Best regards, Hotel Manager
See original
RHEZNANDIA R. R.
Staycation
10.0
/10
Reviewed 1 week(s) ago
The service from the receptionist is all fast and responsive, when needed when the room is locked it is handled immediately, immediately comes upstairs in less than 1 minute, great
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Accommodation's Reply
28 Jul 2025
Dear Guest, Thank you for taking the time to share your experience with us. We are delighted to hear that our service met your expectations. We hope to have another opportunity to welcome you back to Terraz Tree Hotel. Best regards, Hotel Manager
See original
RHEZNANDIA R. R.
Staycation
10.0
/10
Reviewed 1 week(s) ago
The service was fast and friendly. The receptionist, Ms. Nova, was the best, and housekeeping was quick to arrive when needed.
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Accommodation's Reply
28 Jul 2025
Dear Guest, Thank you for taking the time to share your experience with us. We are delighted to hear that our service met your expectations. We hope to have another opportunity to welcome you back to Terraz Tree Hotel. Best regards, Hotel Manager
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D***a
Business
8.5
/10
Reviewed 3 week(s) ago
Avoid swear words and improper language. Reviews should be appropriate for all ages.
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Accommodation's Reply
16 Jul 2025
Dear Guest, Thank you for taking the time to share your experience with us. We are delighted to hear that our service met your expectations. We hope to have another opportunity to welcome you back to Terraz Tree Hotel. Best regards, Hotel Manager
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y***i
Business
8.5
/10
Reviewed 5 week(s) ago
Strategic location, clean, friendly staff
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1 people find it helpful
Accommodation's Reply
01 Jul 2025
Dear Sir/Madam, Thank you for taking the time to share your experience with us. We are glad to hear that our service met your expectations. We hope to have another opportunity to welcome you back to Terraz Tree Hotel. Warm regards, Hotel Manager
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E***y
5.3
/10
Reviewed 5 week(s) ago
The hot water didn't work for 24 hours, after asking the receptionist it only turned on again at 04.30 what the.. I rented a room for 500k/night and got service like a guesthouse?
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Accommodation's Reply
01 Jul 2025
Dear Our Guest, Thank you for taking the time to share your experience with us. Please allow us to apologize for the inconvenience you experienced. This will be our input and evaluation to continue to pay attention to our facilities and services. We greatly hope to be able to serve you better again. Once again, thank you for choosing Terraz Tree Hotel as your choice of place to stay and we look forward to your next visit. Warm regards, Hotel Manager.
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N***l
8.4
/10
Reviewed 6 week(s) ago
Fix the water condition again, because it is too small
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Accommodation's Reply
01 Jul 2025
Dear Our Guest, Thank you for taking the time to share your experience with us. Please allow us to apologize for the inconvenience you experienced. This will be our input and evaluation to continue to pay attention to our facilities and services. We greatly hope to be able to serve you better again. Once again, thank you for choosing Terraz Tree Hotel as your choice of place to stay and we look forward to your next visit. Warm regards, Hotel Manager.
See original
y***i
Business
8.8
/10
Reviewed 6 week(s) ago
Strategic hotel area, friendly hotel staff.
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Accommodation's Reply
01 Jul 2025
Dear Sir/Madam, Thank you for taking the time to share your experience with us. We are glad to hear that our service met your expectations. We hope to have another opportunity to welcome you back to Terraz Tree Hotel. Warm regards, Hotel Manager
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O***n
Business
8.8
/10
Reviewed 6 week(s) ago
The staff here are friendly. It's just that the TV remote doesn't work and the Wi-Fi is only 1 bar and is very difficult to connect.
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Accommodation's Reply
23 Jun 2025
Dear Our Guest, Thank you for taking the time to share your experience with us. Please allow us to apologize for the inconvenience you experienced. This will be our input and evaluation to continue to pay attention to our facilities and services. We greatly hope to be able to serve you better again. Once again, thank you for choosing Terraz Tree Hotel as your choice of place to stay and we look forward to your next visit. Warm regards, Hotel Manager.
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M***M
10.0
/10
Reviewed 9 week(s) ago
It's amazing, definitely coming back. Cleanliness, location, close to everything.
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Accommodation's Reply
03 Jun 2025
Dear Sir/Madam, Thank you for taking the time to share your experience with us. We are glad to hear that our service met your expectations. We hope to have another opportunity to welcome you back to Terraz Tree Hotel. Warm regards, Hotel Manager.
See original
M***d
Staycation
8.5
/10
Reviewed 9 week(s) ago
Several times here the hotel process is fast and the room is comfortable. Awesome.
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Accommodation's Reply
03 Jun 2025
Dear Sir/Madam, Thank you for taking the time to share your experience with us. We are glad to hear that our service met your expectations. We hope to have another opportunity to welcome you back to Terraz Tree Hotel. Warm regards, Hotel Manager.
See original
p***a
8.5
/10
Reviewed 11 week(s) ago
This time the room was clean, didn't smell musty and was very comfortable, the service was also fast because previously there were no towels.
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Accommodation's Reply
03 Jun 2025
Dear Sir/Madam, Thank you for taking the time to share your experience with us. We are glad to hear that our service met your expectations. We hope to have another opportunity to welcome you back to Terraz Tree Hotel. Warm regards, Hotel Manager.
See original
n***a
6.4
/10
Reviewed 12 week(s) ago
TV remote was dead, check in time was also delayed, fixed again.
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Accommodation's Reply
16 May 2025
Dear Our Guest, Thank you for taking the time to share your experience with us. Please allow us to apologize for the inconvenience you experienced. This will be our input and evaluation to continue to pay attention to our facilities and services. We greatly hope to be able to serve you better again. Once again, thank you for choosing Terraz Tree Hotel as your choice of place to stay and we look forward to your next visit. Warm regards, Hotel Manager.
See original
Number of reviews per page
20
40
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