Mandala Hotel & Spa Phu Yen - 24hours Stay

Explore Mandala Hotel & Spa Phu Yen - 24hours Stay
9.1
Exceptional
From 165 reviews
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Cleanliness

9.2

Room Comfort

9.1

Meal

9.1

Location

9.3

Service and Facilites

9.1

People often mention about Mandala Hotel & Spa Phu Yen - 24hours Stay
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Distance to City Center (19)
Bathroom (17)
Staff Friendliness (15)
Bedroom (15)
Room Space (14)
Family Friendly (13)
Check-in/out Time (13)
Ambiance (12)
Hotel Area (12)
Surroundings (11)
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Traveler Reviews Mandala Hotel & Spa Phu Yen - 24hours Stay

Number of reviews per page
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40
Customer reviews
Phu s. D.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
The hotel is nice and has ample parking.
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2 people find it helpful
Accommodation's Reply
25 Sep 2026
Dear Valued Guest, Thank you for taking the time to write a positive review about our hotel! We are delighted that you enjoyed the hotel's atmosphere and, in particular, the spacious and convenient parking. We sincerely hope to have the opportunity to welcome you back on your next vacation! Sincerely,
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Nguyen L. P.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 6 week(s) ago
The hotel is in the city center and very luxurious. It has a large swimming pool on the top floor. A great experience, I will definitely come back if I have the chance.
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Accommodation's Reply
10 Sep 2026
Dear Valued Guest, Thank you so much for enjoying your stay at our hotel. We are delighted that you enjoyed our central location, luxurious atmosphere, and especially our spacious rooftop pool. We are honored that you created so many wonderful memories with us. We hope to welcome you back again. Thank you once more for choosing our hotel. We look forward to welcoming you on your next trip. Thank you.
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Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 6 week(s) ago
Attentive reception, beautiful rooms, 5-star hotel at 3-star prices.
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Accommodation's Reply
10 Sep 2026
Dear Valued Guest, Thank you very much for your kind feedback about our hotel. We are delighted that you were satisfied with the friendly service from our reception staff and the comfortable atmosphere in your room. We are pleased that you experienced five-star service at a reasonable price. Thank you again for choosing our hotel. We hope to welcome you back again. Thank you.
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Verified Traveler
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Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Centrally located, well-known to everyone in Tuy Hoa because it's the highest point in the city. It has the highest infinity pool in Tuy Hoa. The service is good and friendly.
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Accommodation's Reply
10 Sep 2026
Dear Valued Guest, Thank you so much for your wonderful feedback about our hotel. We are delighted that you enjoyed our excellent location, the infinity pool, and most importantly, our friendly and welcoming staff. Your valuable compliments are a great encouragement to us to further improve our services. Thank you again for choosing our hotel. We sincerely hope to welcome you again. Thank you.
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V***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 16 week(s) ago
The staff member named Thai was enthusiastic, and the room was clean and airy.
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1 people find it helpful
Accommodation's Reply
10 Jul 2026
Dear Valued Guest, Thank you very much for your kind compliments on our hotel. We are delighted that you were satisfied with the clean and comfortable rooms, and especially with the friendly and attentive service of Khun Thai. We will pass on your compliments to Khun Thai and all the staff, and we will strive to provide even better quality service in the future. We hope to welcome you back again. Thank you.
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Verified Traveler
icon-origin-TRAVELOKA
9.1
/10
Reviewed 16 week(s) ago
For a couple with a 7-year-old child, there's an additional charge of 200,000 VND per night. I think that's high.
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1 people find it helpful
Accommodation's Reply
10 Jul 2026
Dear Valued Guest, Thank you very much for taking the time to provide your valuable feedback following your stay. We apologize for any inconvenience caused by the additional charges. To ensure a comfortable stay for all guests, our hotel charges an additional fee for children aged 6 to 11 years. This fee is clearly stated in all booking systems and is charged in accordance with current regulations. We greatly appreciate your valuable feedback. We will use it to improve our services in the future. We look forward to welcoming you back again. Thank you.
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Mỹ Vũ
icon-Staycation
Staycation
icon-origin-TRAVELOKA
5.7
/10
Reviewed 32 week(s) ago
The room was cramped and small. When I had breakfast, which I ate a little after 6 a.m., the dining room wasn't air-conditioned, so it was hot and stuffy. The food was average.
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3 people find it helpful
Accommodation's Reply
13 Mar 2026
Thank you for taking the time to share your experience. Your honest feedback is invaluable in helping us identify areas for improvement, and we greatly appreciate it. We regret that your stay did not meet your expectations. We are particularly sorry that the room was rather cramped and uncomfortable, and the dining area was hot and stuffy, especially since the air conditioning was not working while you were having breakfast at 6:00 AM. We also appreciate your feedback regarding the quality of the breakfast. Taking into account your valuable feedback about breakfast time and the temperature of the dining area, we will demonstrate how to use the air conditioning for guests having breakfast in the morning and improve our procedures to ensure you can enjoy your meal in the most comfortable environment possible. We sincerely hope to provide you with a more satisfactory experience on your next stay. Please let us know your specific requirements when making your reservation, and we will do our best to accommodate them. Thank you.
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Tran H.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 55 week(s) ago
The room is a bit small. I went in September because it was so quiet that I turned off the air conditioner and it was a bit hot outside. Overall ok
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2 people find it helpful
Accommodation's Reply
03 Oct 2025
Hello, Thank you for sharing your experience at the hotel. We have noted your comments about the room size and the air conditioning in the public areas that are not really comfortable when there are few guests. The hotel will consider improving in the future. We are very happy that you are still satisfied with the overall stay. We hope to have the opportunity to welcome you next time with a more complete experience. Best regards,
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N***n
icon-origin-TRAVELOKA
6.5
/10
Reviewed 61 week(s) ago
The basement parking lot is difficult to get down to. Inconvenient for check-in area. Go to 6F to check-in and then go to the room (eg room on 18th floor). The room is like a miniature serviced apartment.
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1 people find it helpful
Accommodation's Reply
22 Aug 2025
Dear Guest, Thank you for sharing your experience. We apologize for the inconvenience caused during the parking and check-in process. Your comments will be noted and considered for future improvements. We are pleased that you are satisfied with the room space, and we hope to continue to welcome you in the next stay with an increasingly comfortable experience. Sincerely,
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HIỆP P.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 61 week(s) ago
Phuoc. Enthusiastic receptionist. Helped my family check in and out quickly. Brought out water for my whole family. Helped push both large suitcases down to the lobby on the first floor and put them on the car. Very good. In addition, the breakfast buffet is delicious. The rooms are neat and clean.
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2 people find it helpful
Accommodation's Reply
22 Aug 2025
Dear Guest, Thank you for sharing your wonderful experience at the hotel. We are delighted to know that you were satisfied with Mr. Phuoc's enthusiasm and thoughtfulness as well as the check-in and check-out service. We will pass this compliment on to Mr. Phuoc to motivate him and the entire team. It is great that you were also impressed with the buffet breakfast and the clean and tidy room. We look forward to welcoming you and your family back soon. Best regards,
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Anh T. T.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 62 week(s) ago
Great, beautiful view, good service, close to the center, friendly staff especially Anh Thai
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3 people find it helpful
Accommodation's Reply
22 Aug 2025
Dear Guest, Thank you for your compliments to our hotel and our services. In particular, we are very happy that Anh Thai has brought you a good experience. We will pass on this encouragement to Anh Thai and the entire team to maintain the best service quality together. We look forward to welcoming you back in the near future. Best regards,
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Dinh H.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 62 week(s) ago
Nice and comfortable hotel. The staff is very friendly and helpful.
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Accommodation's Reply
15 Aug 2025
Thank you for your lovely feedback. We are glad to know you had a nice and comfortable stay, and that our friendly staff could assist you well. We look forward to welcoming you back soon.
Chen
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 64 week(s) ago
Enthusiastic and attentive staff, beautiful hotel, will come back when I have the chance.
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2 people find it helpful
Accommodation's Reply
01 Aug 2025
Thank you for choosing our hotel and for your compliments to our staff and facilities. We are delighted to hear that you had a pleasant experience. We look forward to welcoming you back in the near future!
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Chen
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 64 week(s) ago
Enthusiastic and attentive staff, beautiful hotel, will come back when I have the chance.
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1 people find it helpful
Accommodation's Reply
01 Aug 2025
Thank you for choosing our hotel and for your compliments to our staff and facilities. We are delighted to hear that you had a pleasant experience. We look forward to welcoming you back in the near future!
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Nguyen B. N.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 65 week(s) ago
The family had an experience trip in Vietnam, especially Phu Yen. The people at Mandala Hotel are friendly and gentle. Thank you Thai for your enthusiasm in supporting, guiding, consulting, and taking good care of customers. See you again.
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1 people find it helpful
Accommodation's Reply
01 Aug 2025
Thank you for choosing Mandala Phu Yen Hotel for your trip to Vietnam. We are very happy to receive sincere compliments for our staff, especially Thai. Your satisfaction is a great motivation for us to keep trying. We look forward to welcoming you back soon on future trips!
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N***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 65 week(s) ago
Good service, enthusiastic support staff, diverse breakfast buffet
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Accommodation's Reply
25 Jul 2025
Thank you for taking the time to share your positive experience! We are delighted to hear that you enjoyed our service, the helpful staff and the breakfast buffet. We look forward to welcoming you back again in the future!
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Nguyen V. N. H.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 69 week(s) ago
The staff are enthusiastic and happy to take beautiful pictures, especially Thai.
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1 people find it helpful
Accommodation's Reply
15 Jul 2025
Thank you for sharing your feelings! The hotel is very happy to know that you are satisfied with the enthusiastic and cheerful support from the staff, especially Thai. We look forward to welcoming you back in the near future to continue recording beautiful moments at the hotel!
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Nhung Đ.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 70 week(s) ago
The hotel is centrally located, convenient for travel. Reasonable room rates, delicious food.
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1 people find it helpful
Accommodation's Reply
20 Jun 2025
Thank you for trusting and choosing our hotel. We are very happy to know that you are satisfied with our convenient location, reasonable price and quality of food. We look forward to continuing to accompany you on your upcoming trips!
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BUI T. V. M.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 70 week(s) ago
Hotel staff is friendly, clean and airy, add white lights for female guests to make up easier
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Accommodation's Reply
20 Jun 2025
Thank you for taking the time to share your experience at the hotel. We are happy to know that you are satisfied with the friendliness of the staff and the clean, airy space. Your comments about adding white lights to make it more convenient for makeup will be noted and considered for improvement in the future. We look forward to welcoming you next time with an even better experience!
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Cao T. B. L.
icon-Medical
Medical
icon-origin-TRAVELOKA
10.0
/10
Reviewed 71 week(s) ago
Thanks. Great location, clean bed.
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2 people find it helpful
Accommodation's Reply
13 Jun 2025
Thank you for taking the time to leave a review. We are glad to hear that you enjoyed the location and cleanliness of the room. We look forward to welcoming you back soon!
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Number of reviews per page
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40