My kids and I really enjoyed our staycation here, but from the beginning of our stay, the staff didn't understand hospitality and how to serve or the language. I think the owner should pay more attention to how to sell rooms wisely, the rules that must be understood in the hospitality world and regulate staff not to talk carelessly even though there are quite fatal cases if they happen with the difference between standard rooms on the 1st and 2nd floors. Last time I stayed, I was given a room with a leaking AC, once in the bathroom, the toilet bowl had a vix@l which turned out not to have been flushed, imagine if the kids used the toilet first, how would it look like a vix@l!! When I was having breakfast in the pantry around 10 am, I saw the room in front of the pantry being cleaned, then someone came in to check in, a girl who looked like a mindik2 carrying a big suitcase, I remembered asking the staff about the check-in time who said 2:00 PM, I asked how much for early check-in? The staff's answer was blunt, 2:00 PM, even 1:59 PM is not possible, hey. The staff on duty are not efficient, yesterday they were bothered with parking, they spoke incoherently, which disturbed my rest time, and I had to go out twice just to take care of parking! Tsk tsk tsk, the staff are just as unfriendly. When we checked in, they didn't smile, and when we checked out, they were just as indifferent. However, the staff who cleaned the women's rooms were quite old, very kind, friendly, and very helpful.
Hopefully, the staff will be given a lot of training, it's a shame because the place is already nice and comfortable, but it will damage the hospitality image if the staff still doesn't smile and greet.