Dear Ms. Kusuma L., Sincerely yours from Grand Aston Puncak. Thank you for choosing Grand Aston Puncak as your preferred accommodation and for taking the time to write a review about your stay. The entire Grand Aston Puncak team is delighted that you enjoyed your stay. Ms. Kusuma, if you require any further assistance, please contact our team again. They are always ready to help. Grand Aston Puncak hopes to welcome you and your family again. Sincerely, Andy Grindaldi Mattinetta, General Manager

Hi Ibu Cincy C, Warmest Greetings from Grand Aston Puncak Hotel & Resort, Thank you for choosing Grand Aston Puncak Hotel & Resort as your prefered accommodation and taking your time to share your experience at Grand Aston Puncak Hotel & Resort. It is a pleasure to know that you had a great time at Grand Aston Puncak Hotel & Resort, We are thank you for your wonderful feedback towards us. Ibu Cindy, for further assistance please do not hesitate to contact our team and Grand Aston Puncak is waiting for your next visit when travel bring you back to Puncak area. Warmest Regards, Andi Grinaldi Mattinetta General Manager

Dear Valued Guest, Warm greetings from Grand Aston Puncak Hotel & Resort. Thank you for choosing Grand Aston Puncak Hotel & Resort and for taking the time to write a review about your stay. The entire team at Grand Aston Puncak Hotel & Resort is delighted to hear that you enjoyed your stay, especially your comfort, service, food, and amenities. If you require any further assistance, please feel free to contact our team; they are always ready to help. Grand Aston Puncak Hotel & Resort hopes to welcome you and your family back again in the future. Sincerely, Andy Grindaldi Mattinetta, General Manager

Dear Ms. Ranga M., Sincerely yours from Grand Aston Puncak. Thank you for choosing Grand Aston Puncak as your preferred accommodation and for taking the time to write a review about your stay. The entire Grand Aston Puncak team is delighted to know that you enjoyed your stay. Ms. Ranga, if you require any further assistance, please contact our team again. They are always ready to help. Grand Aston Puncak hopes to welcome you and your family again. Sincerely, Andy Grindaldi Mattinetta, General Manager

With our deepest regards, warm greetings from Grand Aston Puncak Hotel & Resort. Thank you for choosing Grand Aston Puncak Hotel & Resort and for taking the time to share your stay review. The entire team at Grand Aston Puncak Hotel & Resort is delighted to hear that you enjoyed your stay, especially the comfort, service, food, and amenities we offer. If you require any further assistance, please feel free to contact our team again; they are always ready to help. Grand Aston Puncak Hotel & Resort hopes to welcome you and your family back again in the future. Sincerely, Andy Grindaldi Mattinetta, General Manager

Dear Ms. Tia, Sincerely, from Grand Aston Puncak Hotel & Resort. Thank you for taking the time to share your experience. We are delighted to hear that you enjoyed your stay in the Deluxe Panoramic Room and were impressed with the stunning mountain views. Your positive review encourages our entire team to continue striving to provide memorable stays for all our guests. We look forward to welcoming you back to Grand Aston Puncak Hotel & Resort in the future. Sincerely, Andy Grindaldi Mattinetta, General Manager

Dear Valued Guest, Warm greetings from Grand Aston Puncak Hotel & Resort. Thank you for choosing Grand Aston Puncak Hotel & Resort and for taking the time to write a review about your stay. The entire team at Grand Aston Puncak Hotel & Resort is delighted that you enjoyed your stay, especially the comfort, service, food, and amenities we offer. If you require any further assistance, please feel free to contact our team again; they are always ready to help. Grand Aston Puncak Hotel & Resort looks forward to welcoming you and your family back again in the future. Sincerely, Andy Grindaldi Mattinetta, General Manager

Dear Valued Guest, This is a message from Grand Aston Puncak Hotel & Resort. Thank you for taking the time to share your experience with us. We apologize for the noise level in your room. We understand that privacy and tranquility are important to your stay, and your feedback regarding soundproofing will be taken into consideration for future evaluations and improvements. We also appreciate your feedback on the rooftop restaurant concept. We understand you expected to enjoy an open-air atmosphere, and we are saddened that the existing concept did not meet your expectations. Conversely, we are pleased to know that you still enjoyed our services and amenities. Your compliments encourage our entire team to continue striving for the best possible service. We look forward to welcoming you back to Grand Aston Puncak Hotel & Resort and providing you with an even more comfortable and memorable stay. Sincerely, Andy Grindaldi Mattinetta, General Manager

Dear Ms. Lia, This is a message from Grand Aston Puncak Hotel & Resort. Thank you for taking the time to share your experience. We are delighted to hear that the friendliness of our team, the convenience of early check-in, the varied and delicious breakfast, as well as the beautiful views and relaxing atmosphere of Grand Aston Puncak, provided you with a memorable experience. Your compliments motivate our entire team to continue striving to provide the best service to all our guests. We hope to welcome you back soon for another equally memorable stay. Sincerely, Andy Grindaldi Mattinetta, General Manager

Dear Ms. Atika, This is a brief update from Grand Aston Puncak Hotel & Resort. Thank you for taking the time to share your experience. We apologize that your stay did not meet your expectations, particularly regarding the breakfast menu not being well-maintained and the incomplete in-room amenities not available upon arrival. We have forwarded your feedback to the relevant team for evaluation, so that our room preparation and breakfast replenishment processes can be improved to better meet our service standards. Thank you for your feedback, which is very valuable to us. We hope to welcome you back in the future for a better stay experience. Sincerely, Andy Grindaldi Mattinetta, General Manager

Dear Valued Guest, Warm greetings from Grand Aston Puncak Hotel & Resort. Thank you for choosing Grand Aston Puncak Hotel & Resort and for taking the time to write a review about your stay. The entire team at Grand Aston Puncak Hotel & Resort is delighted that you enjoyed your stay, especially the comfort, service, food, and amenities we offer. If you require any further assistance, please feel free to contact our team again; they are always ready to help. Grand Aston Puncak Hotel & Resort looks forward to welcoming you and your family back again in the future. Sincerely, Andy Grindaldi Mattinetta, General Manager

Dear Valued Guest, Greetings from Grand Aston Puncak Hotel. Thank you for your review and compliments. We are delighted to hear that you enjoyed your stay at Grand Aston Puncak and were satisfied with our facilities and atmosphere. We hope to welcome you back to Grand Aston Puncak again in the future for another memorable stay. Sincerely, Andy Grindaldi Mattinetta, General Manager

Dear Valued Guest, Greetings from Grand Aston Puncak Hotel. Thank you for taking the time to share your experience with us. We apologize for any inconvenience you experienced, particularly the insufficient towels upon your arrival, the long waiting time, and the difference in room type (UXE Mountain View). We understand that you had made a reservation in advance and sent special requests via the hotel's WhatsApp, and therefore, we sincerely apologize that we were unable to accommodate your needs. This feedback is important for us to improve our coordination in handling guest requests prior to arrival. Thank you for your comparison and expectations regarding your stay at other Aston hotels. We use this as motivation to continuously improve the quality of our service to provide a better experience and meet all your expectations. We hope to have the opportunity to welcome you back and provide you with an even more comfortable stay in the future. Sincerely, Andy Grindaldi Mattinetta, General Manager

Dear Valued Guest, Greetings from Grand Aston Puncak Hotel. Thank you for taking the time to share your experience with us. We apologize for any inconvenience you may have experienced, particularly regarding the insufficient towels upon arrival, the long waiting time, and the difference in room type (UXE Mountain View). We understand that you made a reservation in advance and submitted special requests via the hotel's WhatsApp, and therefore, we sincerely apologize that we were unable to accommodate your needs. This feedback is important for us to improve our coordination in handling guest requests prior to arrival. Thank you for your comparison and expectations regarding your stay at other Aston hotels. We use this as motivation to continuously improve the quality of our service to provide a better experience and meet all your expectations. We hope to have the opportunity to welcome you back and provide you with an even more comfortable stay in the future. Sincerely, Andy Grindaldi Mattinetta, General Manager

Dear Mr. Davy G, Sincerely yours, from Grand Aston Puncak Hotel. Thank you for taking the time to share your stay experience with us. We apologize for the inconvenience you experienced regarding the malfunctioning refrigerator in your room, which resulted in the spoilage of stored food. We also apologize for the lack of optimal cleanliness in your room, particularly the drainage area on the balcony and the floor itself. We have forwarded your feedback to our team for immediate follow-up and evaluation, ensuring continuous improvement in our cleanliness and amenities. On the other hand, we are delighted to hear that you enjoyed the beautiful views at Grand Aston Puncak Hotel. Your positive review regarding the hotel's views motivates us to continue striving to provide the best possible guest experience. We look forward to welcoming you back to Grand Aston Puncak again and providing you with an even better experience on your next stay. Sincerely, Andy Grindaldi Mattinetta, General Manager

Dear Mr. Mahar D., Sincerely yours, from Grand Aston Puncak. Thank you for choosing Grand Aston Puncak as your preferred accommodation and for taking the time to write a review about your stay. The entire Grand Aston Puncak team is delighted that you enjoyed your stay. Mr. Mahar, if you require any further assistance, please feel free to contact our team again. They are always ready to help. Grand Aston Puncak hopes to welcome you and your family back again. Sincerely, Andy Grindaldi Mattinetta, General Manager

Dear Valued Guest, Warm greetings from Grand Aston Puncak Hotel & Resort. Thank you for choosing Grand Aston Puncak Hotel & Resort and for taking the time to write a review about your stay. The entire team at Grand Aston Puncak Hotel & Resort is delighted that you enjoyed your stay, especially the comfort, service, food, and amenities we offer. If you require any further assistance, please feel free to contact our team again; they are always ready to help. Grand Aston Puncak Hotel & Resort looks forward to welcoming you and your family back again in the future. Sincerely, Andy Grindaldi Mattinetta, General Manager

Dear Mr. Argus, Greetings from Grand Aston Poinschuk. Thank you very much for your review and compliments. We are delighted that you enjoyed your stay with us. We appreciate your feedback regarding weekday room rates. Please note that our room rates may vary depending on the check-in date, market demand, and the amenities and services provided by the hotel. We strive to offer the best value to all our guests through various benefits and promotions. We look forward to welcoming you back to the Grand Aston Poinschuk again. Thank you, General Manager, Andy Grindaldi Martineta

Dear Mr./Ms. Juni W., Sincerely yours, from Grand Aston Puncak Hotel & Resort. Thank you for choosing Grand Aston Puncak Hotel & Resort and for taking the time to write a review about your stay. The entire team at Grand Aston Puncak Hotel & Resort is delighted that you enjoyed your stay, especially the comfort, service, food, and amenities we provided. Mr./Ms. Juni W., if you require any further assistance, please feel free to contact our team again. They are always ready to help. Grand Aston Puncak Hotel & Resort looks forward to welcoming you and your family back again in the future. Sincerely, Andy Grindaldi Mattenetta, General Manager

Dear Valued Guest, Greetings from Grand Aston Puncak. Thank you for taking the time to share your stay experience. We are pleased to hear that you enjoyed your stay overall. However, we apologize for any inconvenience you experienced regarding the comfort of the beds. We have noted your feedback about using two single mattresses placed side-by-side without sheets and will forward it to our housekeeping team for review so that we can ensure our guests have a more comfortable sleep in the future. We greatly appreciate your feedback, which will be valuable information for us to further improve the quality of our facilities and services. We look forward to welcoming you back to Grand Aston Puncak and providing you with an even more comfortable stay on your next visit. Sincerely, Andy Grindaldi Mattinetta, General Manager