P***A

6.3

/10

Reviewed 4 day(s) ago

The hotel is still in its early stages, but... 1. The Wi-Fi password on the key cover doesn't match, and the cover is worn out. 2. The hand towel is set up like a bath mat because it's rumpled and worn. 3. The bath mat is already wet even though I haven't been to the bathroom yet. 4. The electric kettle and tissue holder lid are broken. 5. Some of the LED lights are broken. 6. The parquet floor has sharp edges due to being lifted, which can cause foot injuries. 7. Many of the wallpaper is bubbling.

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2 people find it helpful

Accommodation's Reply

20 Aug 2026

Dear Valued Guest, Quest Prime Pemuda Semarang is pleased to inform you of our deepest gratitude for your detailed review. We greatly appreciate this feedback, as it provides invaluable information for our ongoing improvements. We sincerely apologize for any inconvenience you may have experienced. We will immediately conduct a thorough inspection of the facilities in each room to ensure that all guest expectations are met and that you have a comfortable stay with us. Sincerely, Yusuf, Front Office Manager

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Verified Traveler

Leisure

10.0

/10

Reviewed 2 week(s) ago

The location is excellent, and I've stayed here twice. Unfortunately, parking is limited, and the basement is a bit tricky to get into, especially for larger cars like the Fortuner and similar vehicles, as it's winding and very narrow. However, valet parking is available. Our advice to guests is to simply park in front of the hotel building; don't go into the basement; just ask for valet assistance.

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Accommodation's Reply

11 Aug 2026

Dear Valued Guest, Quest Prime Pemuda Semarang would like to express our gratitude for choosing Quest Prime Pemuda Semarang as your preferred accommodation and for your feedback. We are pleased that you were satisfied with our services. Our valet parking service is available complimentary of charge. We look forward to welcoming you again at Quest Prime Pemuda Semarang in the near future. Sincerely, Muhammad Yusuf, Front Office Manager

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andreas p.

8.8

/10

Reviewed 3 week(s) ago

A suitable hotel if you want to travel around Semarang, close to the city center and entertainment venues.

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Accommodation's Reply

07 Aug 2026

Dear Mr. Andreas, Sincerely, Quest Prime Pemuda Semarang Hotel. Thank you for choosing Quest Prime Pemuda Semarang as your preferred accommodation and for providing us with a review. We sincerely hope to welcome you again in the near future. Sincerely, Muhammad Yusuf, Front Office Manager

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Verified Traveler

Business

8.5

/10

Reviewed 3 week(s) ago

The hotel staff is friendly, including the parking attendants. The hotel's location is very strategic.

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1 people find it helpful

Accommodation's Reply

07 Aug 2026

Dear Valued Guest, Quest Prime Pemuda Semarang would like to express our gratitude for choosing Quest Prime Pemuda Semarang as your preferred accommodation and for your feedback. We are pleased that you were satisfied with our services and we look forward to welcoming you again in the near future. Sincerely, Muhammad Yusuf, Front Office Manager

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J***o

Leisure

8.7

/10

Reviewed 4 week(s) ago

Parking is a real challenge. Breakfast is so-so. Staff service is pretty good. Location is in the city center.

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1 people find it helpful

Accommodation's Reply

24 Jul 2026

Dear Valued Guest, Quest Prime Pemuda Semarang would like to express our gratitude for choosing Quest Prime Pemuda Semarang as your preferred accommodation and for your kind review. We appreciate your feedback, which motivates us to improve our services and meet all your expectations. We sincerely hope to welcome you back to Quest Prime Pemuda Semarang in the near future. Sincerely, Muhammad Yusuf, Front Office Manager

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B***n

Business

9.4

/10

Reviewed 6 week(s) ago

The hotel is nice and also has a window view facing the street.

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Accommodation's Reply

24 Jul 2026

Dear Valued Guest, Quest Prime Pemuda Semarang would like to express our gratitude for choosing Quest Prime Pemuda Semarang as your preferred accommodation and for your feedback. We are pleased that you were satisfied with our services and we look forward to welcoming you again in the near future. Sincerely, Muhammad Yusuf, Front Office Manager

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D***t

10.0

/10

Reviewed 6 week(s) ago

The hotel is located in the city center, close to Semarang's tourist attractions, businesses, government offices, and public services. Parking is limited, but free valet parking is available.

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2 people find it helpful

Accommodation's Reply

11 Jul 2026

Dear Valued Guest, Quest Prime Pemuda Semarang would like to express our gratitude for choosing Quest Prime Pemuda Semarang as your preferred accommodation and for your feedback. We are pleased that you were satisfied with our services and we look forward to welcoming you again in the near future. Sincerely, Muhammad Yusuf, Front Office Manager

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H***h

9.7

/10

Reviewed 7 week(s) ago

The hotel is clean, comfortable, the staff is friendly, and the location is strategic.

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Accommodation's Reply

08 Jul 2026

Dear Valued Guest, Quest Prime Pemuda Semarang would like to express our gratitude for choosing Quest Prime Pemuda Semarang as your preferred accommodation and for your feedback. We are pleased that you were satisfied with our services and we look forward to welcoming you again in the near future. Sincerely, Muhammad Yusuf, Front Office Manager

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a***a

8.7

/10

Reviewed 8 week(s) ago

It's not right for a 4-star hotel, but a suite room is still small and has a small bed.

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Accommodation's Reply

08 Jul 2026

Dear Valued Guest, Quest Prime Pemuda Semarang would like to express our gratitude for choosing Quest Prime Pemuda Semarang as your preferred accommodation and for your valuable feedback. We sincerely appreciate your suggestions and look forward to welcoming you again in the near future. Sincerely, Muhammad Yusuf, Front Office Manager

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A***k

Leisure

5.8

/10

Reviewed 8 week(s) ago

The location was good. In front of the hotel is DP Mall, walking just 2 minutes you can reach Lawang Sewu. It was located in the heart of town. But, it's far more different when I stayed a year ago. The hotel is dirty. When I arrived, there were trash in the lift and the hallway. The color of the towel and linen was grubby white, like it was not washed properly. The shampoo and soap were also not refilled, so when we wanted to take a bath, there was no shampoo and body wash. The staff was not friendly enough, even when we stayed there for 2 nights for 2 rooms. It was terrible. Will not come back again.

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Accommodation's Reply

08 Jul 2026

Dear Valued Guest, Warmest Greetings from Quest Prime Pemuda Semarang... Thank you for taking the time to share your feedback. We sincerely apologize that your experience did not meet your expectations. We are truly sorry to learn about the cleanliness issues you encountered. Please be assured that your feedback has been shared with the relevant department heads for immediate review and corrective action. We are reinforcing our housekeeping procedures, public area inspections, and service standards to ensure these shortcomings are addressed and do not recur. We deeply regret that we failed to provide you with the comfortable and pleasant stay you deserved. Thank you once again for bringing these matters to our attention, as your feedback is invaluable in helping us improve. We hope to have the opportunity to restore your confidence and provide you with a much better experience in the future. Kind regards, Dian Permata - General Manager

A***g

10.0

/10

Reviewed 8 week(s) ago

They were quick to respond. As soon as I complained about the smell of cigarette smoke, they immediately put the deodorizer in place. It completely eliminated the smell. They picked it up the next day after the smell was resolved. Oh yeah, this hotel has started reducing its plastic waste. They provide a dispenser at the end of the hallway. We used the tumblers provided in our rooms to collect the waste. It's a green concept.

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1 people find it helpful

Accommodation's Reply

08 Jul 2026

Dear Valued Guest, Quest Prime Pemuda Semarang would like to express our gratitude for choosing Quest Prime Pemuda Semarang as your preferred accommodation and for your feedback. We are pleased that you were satisfied with our services and we look forward to welcoming you again in the near future. Sincerely, Muhammad Yusuf, Front Office Manager

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p***a

8.5

/10

Reviewed 9 week(s) ago

So many kids running around the corridor and very noisy.

1 people find it helpful

Accommodation's Reply

08 Jul 2026

Dear Valued Guest, Warm greetings from Hotel Quest Prime Pemuda Semarang. Thank you for choosing Hotel Quest Prime Pemuda Semarang as your accommodation and for your review. We sincerely apologize for the incovenience caused, We look forward to your next visit to Hotel Quest Prime Pemuda Semarang in the near future. Warm regards, Muhammad Yusuf Front Office Manager

S***e

Transit

8.5

/10

Reviewed 10 week(s) ago

I was annoyed because it was clearly marked as a non-smoking room. When I checked in, I confidently said it was a non-smoking room. Even though there was a sign on the floor that said smoking room. Then I asked where the sign was. I was really trying to lie. I was extremely annoyed. Parking was very uncomfortable. The AC wasn't cold either. I really regret booking this hotel. My baby was super hot. It was very uncomfortable.

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Accommodation's Reply

23 Jun 2026

Dear Guests, This is Hotel Prem Premda, Quest de Semarang. Thank you very much for staying with us and for taking the time to provide us with your valuable feedback. We sincerely apologize for the inconvenience you experienced during check-in and for your room not meeting your expectations. Your valuable feedback is extremely important to the continued development of our hotel. We look forward to welcoming you back to Hotel Prem Premda, Quest de Semarang. Thank you again. Sincerely, Mohammed Youssef, Front Desk Manager

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YeYen

8.5

/10

Reviewed 10 week(s) ago

Everyone liked it, but parking was a bit tricky even with valet parking. Thank you.

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Accommodation's Reply

20 Jun 2026

Dear Mr./Ms. Yeyen, Sincerely, Quest Prime Pemuda Semarang Hotel. Thank you for choosing Quest Prime Pemuda Semarang as your preferred accommodation and for providing us with a review. We sincerely hope to welcome you again in the near future. Sincerely, Muhammad Yusuf, Front Office Manager

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K***n

Leisure

10.0

/10

Reviewed 10 week(s) ago

clean, friendly staff, and nice..

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Accommodation's Reply

20 Jun 2026

Dear Guests, Thank you very much for choosing Hotel Prem Premda Quest Semarang. We appreciate you selecting our hotel and for providing us with your valuable feedback. We are delighted to hear that you were satisfied with our service. We hope you will visit Hotel Prem Premda Quest Semarang again in the future. Sincerely, Mohammed Youssef, Front Desk Manager

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d***y

Leisure

10.0

/10

Reviewed 10 week(s) ago

Nice, comfortable, suitable for a resting place.

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Accommodation's Reply

20 Jun 2026

Dear Valued Guest, Quest Prime Pemuda Semarang would like to express our gratitude for choosing Quest Prime Pemuda Semarang as your preferred accommodation and for your feedback. We are pleased that you were satisfied with our services and we look forward to welcoming you again in the near future. Sincerely, Muhammad Yusuf, Front Office Manager

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L***a

10.0

/10

Reviewed 11 week(s) ago

It is very comfortable to stay here, close to the center of Semarang.

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Accommodation's Reply

10 Jun 2026

Dear Valued Guest, Quest Prime Pemuda Semarang would like to express our gratitude for choosing Quest Prime Pemuda Semarang as your preferred accommodation and for your feedback. We are pleased that you were satisfied with our services and we look forward to welcoming you again in the near future. Sincerely, Muhammad Yusuf, Front Office Manager

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Tatik A.

8.4

/10

Reviewed 12 week(s) ago

The location is strategic, but the linens and towels are worn and need updating. The food is mediocre, with less variety than comparable hotels at similar prices.

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2 people find it helpful

Accommodation's Reply

10 Jun 2026

Dear Mrs. Tatik, This is a message from Quest Prime Pemuda Semarang. Thank you for choosing Quest Prime Pemuda Semarang as your preferred accommodation and for your kind review. We apologize that the room and restaurant facilities did not meet your expectations. We are committed to improving our services and facilities to better meet the expectations of all our guests. We sincerely hope to welcome you back to Quest Prime Pemuda Semarang in the near future. Sincerely, Muhammad Yusuf, Front Office Manager

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B***a

Staycation

9.4

/10

Reviewed 13 week(s) ago

My two-day stay here was quite memorable. The hotel was clean, the service was excellent, the staff were friendly, even the security guards were very welcoming. The food was decent. The only downside was that the room didn't smell very nice. Hopefully, this will improve in the future. I recommend the next one. Thank you, Quest Prime.

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Accommodation's Reply

10 Jun 2026

Dear Valued Guest, Warm greetings from Quest Prime Pemuda Semarang. Thank you for choosing Quest Prime Pemuda Semarang as your preferred accommodation and for your kind review. Your suggestion regarding the rooms having less fragrance is invaluable to us. We sincerely hope to welcome you back to Quest Prime Pemuda Semarang in the near future. Sincerely, Muhammad Yusuf, Front Office Manager

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ASNA F. S.

Staycation

8.7

/10

Reviewed 13 week(s) ago

I stayed at this hotel and had a somewhat mixed experience. What I liked most was the spacious and comfortable room, plus the excellent view of Semarang, especially at night. The staff was friendly and helpful throughout my stay. Unfortunately, however, the room facilities still need improvement. The TV remote was very slow and unresponsive. When I first used the sink, the water came out cloudy. Furthermore, the hot water didn't work throughout my stay, which certainly made things less comfortable. The tissue box in the room also looked worn out. The most annoying thing was the sound that sounded like an electricity token alarm that was about to run out, which started around 4 a.m. and lasted until around 6:30 a.m. before breakfast, which was quite disruptive to my rest. Hopefully, the hotel's facilities and maintenance will be better managed in the future, as this hotel has great potential in terms of rooms, views, and service.

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Accommodation's Reply

10 Jun 2026

Dear Ms. Asna, From Quest Prime Pemuda Semarang Hotel: Thank you very much for your honest and detailed review. We are delighted to hear that you enjoyed the spacious room, the beautiful Semarang views, and the friendly service from our team. Your compliments on the hotel's excellence mean a great deal to us. However, we apologize for any inconveniences that may have affected your comfort, including: a malfunctioning TV remote, cloudy water when the sink was first turned on, no hot water during your stay, a damaged tissue box, and a loud, alarm-like noise from 4:00 AM to 6:30 AM Northeast Time. We have noted all these complaints and will contact the maintenance and housekeeping team immediately. We will investigate the morning noise issue in particular, as it significantly impacts guests' rest. We apologize again for the inconvenience. Your feedback is invaluable for improving our hotel in the future. We hope you will give us another opportunity to provide you with an even better stay. Sincerely, Yusuf, Front Office Manager

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Quest Prime Pemuda - Semarang

Overall Ratings & Reviews Quest Prime Pemuda - Semarang

9.0

8.9

8.7

9.2

9.0

Traveler Reviews Quest Prime Pemuda - Semarang