Dear Sir/Madam, Thank you very much for your kind review. We are delighted to know that you found our location very convenient, enjoyed the bedroom, and felt that our hotel offers good value for money. Your positive feedback truly means a lot to our team. We look forward to welcoming you back to Sovereign Bali Hotel on your next visit. Warm regards, Sovereign Bali Hotel

Dear Valued Guest, Thank you for your feedback regarding your stay. We are delighted that you were satisfied with the hotel's location, the convenience of airport access, the service, facilities, and the comfortable rooms. However, we regret to acknowledge your suggestions, as we understand there are areas for improvement regarding the cleanliness and soundproofing of the rooms. We sincerely apologize for any inconvenience this may have caused. We will forward your feedback to the relevant departments to help us improve in the future. Thank you again for your valuable feedback, and we hope to welcome you back to Monument Hotel Bali. Thank you. Monument Hotel Bali

Dear Mr./Ms. Ni Luh A.P., Thank you very much for taking the time to share your stay with us. We are delighted and grateful to hear that the services and facilities we provided met your expectations and provided a memorable experience. Until we see you again at Sovereign Hotel Bali, we send you our best wishes and hope for your success. Sincerely, Sovereign Hotel Bali

Dear Mr. Denny R., Thank you very much for sharing your valuable experience with us. We are delighted that the hotel's services and facilities met your expectations and that you had a comfortable stay. We hope to welcome you back to The Monument Bali again. Wishing you good luck. Thank you, The Monument Bali.

Dear Mr. Aliot E, Thank you very much for your review. We are delighted to hear that you were satisfied with your stay at our hotel. Positive reviews like this are a great motivation for us to continue providing the best service. We hope to welcome you back again on your next stay and look forward to providing you with an even more memorable experience. Thank you for choosing Sovereign Bali. Sincerely, Sovereign Bali Hotel

Dear Valued Guest, Thank you for your review. We are delighted to hear that you enjoyed the hotel's convenient location near the airport and the comfortable rooftop terrace for relaxing while watching the sunset. We look forward to welcoming you back again and providing you with an even better stay. Sincerely, Sovereign Hotel Bali

Dear Valued Guest, Thank you for sharing your lovely review. We’re delighted to hear that you had a great stay at Sovereign Hotel and that our staff and smooth check-in process made a positive impression. It’s also wonderful to know that you enjoyed our convenient location near Krisna and the variety of traditional restaurants nearby. We truly appreciate your kind words and look forward to welcoming you back on your next visit. Warm regards, Sovereign Bali Hotel

Dear Valued Guest, Thank you very much for your kind review. We’re delighted to hear that you enjoyed our hotel’s location near the airport, as well as the room, food, and the friendliness of our staff. It’s also great to know that the nearby shops and convenience store added to your comfort. We truly appreciate your intention to stay with us again, and we look forward to welcoming you back on your next visit. Warm regards, Sovereign Bali Hotel

Dear Mr. Novi R., Thank you very much for your review. We are delighted to hear that you were satisfied with your stay at our hotel. Positive reviews like this are a great motivation for us to continue providing the best service. We hope to welcome you back again on your next stay and look forward to providing you with an even more memorable experience. Thank you for choosing Sovereign Hotel Bali. Sincerely, Sovereign Hotel Bali

Dear Valued Guest, Thank you very much for your review. We are delighted to hear that you were satisfied with your stay at our hotel. Positive reviews like this are a great motivation for us to continue providing the best service. We hope to welcome you back for your next stay and look forward to providing you with an even more memorable experience. Thank you for choosing Sovereign Hotel Bali. Sincerely, Sovereign Hotel Bali

Dear Valued Guest, Thank you so much for your review and your trust in Sovereign Hotel Bali. We are delighted to hear that you were satisfied with the service from our team, from customer service and room service to the bellhops. Your compliments regarding the cleanliness and comfort of your rooms, the fitness facilities, the pool table, the rooftop pool with plane landing views, and the hotel's excellent location near the airport and restaurants are invaluable to us. Your positive review motivates our entire team to continue striving to provide the best possible service. We look forward to welcoming you back to Sovereign Hotel Bali in the future. Sincerely, Sovereign Hotel Bali

Dear Valued Guest, Thank you for your review and feedback regarding Sovereign Hotel Bali. We apologize for any inconvenience caused by the lengthy check-in process and long queues, as well as our current deposit policy which is limited to cash or credit card payments only. We greatly appreciate this feedback and will take it into consideration to improve our services in the future. We are delighted to hear that you enjoyed your stay at Sovereign Hotel Bali, particularly the rooftop pool with airport views and the quality of our food. Thank you for choosing Sovereign Hotel Bali. We hope to welcome you back again with even better service on your next visit. Sincerely, Sovereign Hotel Bali

Dear Valued Guest, Thank you so much for your excellent review and for choosing Sovereign Hotel as your preferred hotel. We are delighted to hear that you enjoyed the hotel's convenient location near the airport, the 6th floor rooftop with views of planes taking off and landing, and the comfort of the clean, fragrant, and cool air-conditioned rooms. Your compliments on the friendliness of all our staff are a great motivation for us to continue providing the best service. We hope to welcome you back to Sovereign Hotel again and look forward to providing you with another memorable stay. Sincerely, Sovereign Hotel Bali

Dear Valued Guest, Thank you for your review and feedback regarding Sovereign Hotel Bali. We apologize for any inconvenience you may have experienced during your stay. Regarding the deposit, this is a standard hotel procedure for all guests to secure any additional charges and to inspect the room upon check-out. However, we are sorry that this information caused you any discomfort. We have received your feedback regarding the room condition and check-out procedure and will take it into consideration to improve our services in the future. Thank you for your time and consideration. Sincerely, Sovereign Hotel Bali

Dear Valued Guest, Thank you very much for your positive review and feedback. We are delighted to hear that you were satisfied with our hotel's excellent location, close to the airport, Krisna souvenir shop, and surrounded by a variety of restaurants. Your review and feedback are a great motivation for us to further improve our services and comfort. We hope to welcome you again in the future and provide you with a memorable stay. Sincerely, Sovereign Hotel Bali

Dear Valued Guest, Thank you very much for your positive review and feedback. We are delighted to hear that you were satisfied with the cleanliness of the room and bathroom, as well as our convenient location, which makes it easy to travel to various places. Your compliments are an encouragement to our entire team to continue providing the best service. We hope to welcome you back again on your next visit to Bali. Sincerely, Sovereign Hotel Bali

Dear Sir/Madam, Thank you for taking the time to share your feedback. We sincerely apologize for the unpleasant experience you encountered during your stay. We are very concerned to learn about the issues you mentioned, including the television not functioning properly, the cleanliness of the bathroom shower, the wet spot on the carpet, and the condition of the bed linen. This is certainly not the standard of comfort and cleanliness we strive to provide, and we have shared your comments with the relevant teams for immediate review and corrective action. Regarding the charge related to the makeup mark on the pillowcase, we apologize if this caused any discomfort or misunderstanding. Please be assured that our intention is never to inconvenience our guests, and we will review this matter internally to ensure clearer communication and a fairer process in the future. Your feedback is extremely valuable to us, as it helps us improve our services and facilities. We truly hope to have the opportunity to regain your trust and welcome you back for a much better experience. Warm regards, Sovereign Bali Hotel