7.2
Pleasant
From 145 reviews
Cleanliness

7.4

Room Comfort

7.0

Service and Facilites

7.0

Traveler Reviews Ayenda Hidalgo

Number of reviews per page
20
40
Top reviews
Joel
8.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

Good check-in services and city access, the only con I see is the walls of the rooms are too thin and everything can be heard
Violeta
4.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

When I got there to check in was 1 hr. early, ( I just wanted to check if everything was ok with my reservation) the lady at the reception was very rude saying the platform ? oversell rooms and there was nothing they can do just said sorry. Other lady was little mote helpful said that At the moment they did not have rooms and I was told to come back at 1 pm ( check in time) to see If they can accommodate me in any other hotel. Lucky when I came back round 5 pm my room was available. But still another person was assisting a big group of people trying to accommodate them and made me wait with a little of attitude.
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Teresa
icon-Leisure
Leisure
8.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

I would always stay in this hotel. Very nice everythig was perfecto.
William
10.0
/10
Reviewed 38 week(s) ago

Hotels.com verified review

It was a nice size room and bed for one night before heading to the airport.
edgar
icon-Leisure with Children
Leisure with Children
4.0
/10
Reviewed 39 week(s) ago

Expedia Group verified review

The only thing that was worth it for me and my family was that it's a walking distance to many parts of the city ie. zocalo, bellas artes, alameda central,etc The room was ok, funny smell, dirty and linens were not cleaned. I know it's not a 5 star hotel but cleanliness is essential.
Martin
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 57 week(s) ago

Expedia Group verified review

Great location and we were able to check in at 10am so the staff was excellent. Unfortunately the bed and pillows weren’t comfortable at all so sleeping was rough. Also the WiFi was poor and kept dropping.
Carlos
icon-with Partner
with Partner
2.0
/10
Reviewed 59 week(s) ago

Expedia Group verified review

Ta feo, la señora de recepción tiene muy mala actitud no tiene aire, tampoco cable
Catherine
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 68 week(s) ago

Expedia Group verified review

Great walking distance to everything
eulogio
icon-Friends and Family
Friends and Family
2.0
/10
Reviewed 83 week(s) ago

Hotels.com verified review

I left the hotel when to another place but they charge me for that night
Rafael
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 92 week(s) ago

Expedia Group verified review

This property it’s great for waking araund the city
Carlos
2.0
/10
Reviewed 116 week(s) ago

Hotels.com verified review

El cuarto tenía olores extraños, sabanas sucias, mucho ruido fuera del cuareto, el personal del hotel, poco amigable, no cordiales, no resuelven, la alfombra con mucho polvo, instalaciones descuidadas
Aeleeny
icon-Leisure with Children
Leisure with Children
2.0
/10
Reviewed 146 week(s) ago

Expedia Group verified review

HORRIBLE PLACE TO STAY, HORRIBLE CUSTOMER SERVICE!!!! HORRIBLE SERVICIO AL CLIENTE. La recepcionista tiene una actitud horrible es muy grosera. El hotel no tiene Aire Acondicionado así que si decide quedarse aquí prepárense!!!! Do not stay in this hotel the receptionist has a horrible attitude and is not helpful at all, and there’s no AC so I wasn’t able to sleep it was extremely hot in the room and there’s NO ventilation at all .
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Oscar Moises
icon-Leisure
Leisure
2.0
/10
Reviewed 155 week(s) ago

Expedia Group verified review

DO NOT BOOK HERE! This has to be the last option of all! Pictures on the promotional does not match with reality. Okay I understand is a low budget place, but getting people with fake pictures of the room is not pretty ethical. Staff is not helpful when it comes to problems I told them I had to check out early (5am) because I couldn't stand the bugs anymore, and they told me that there was nothing they could do, because it was too late. They need to clean more often if they are not renewing. Accommodations are horrible. With a severe problem with bugs... You can check my reviews and this is the first bad reviews I ever give. Don't risk it! Choose somewhere else even if you already check in. Location okay... Copy of my google review.
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Richard
icon-Leisure with Friends
Leisure with Friends
6.0
/10
Reviewed 180 week(s) ago

Expedia Group verified review

The property was in a very good, central location. It had great potential, however the staff on reception were nothing short of being rude. Not just one, but all of them. Each person on their shift didn't care about our simple requests. They didn't speak a word of English, which we found frustrating, because whilst we tried to speak some words of Spanish and use our translator on our phones, they just played dumb, and we couldn't get simple things like an additional towel, or fan in our room, which was another thing, no AC in hot Mexico City isn't great. The rooms were OK, clean, but the service levels really let this place down. I wouldn't return.
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David
2.0
/10
Reviewed 202 week(s) ago

Hotels.com verified review

Horrible experience. Room felt like a prison cell and had no AC. I believe the bed may have had bed bugs as my body had bite marks all over
EMANUEL
icon-Friends and Family
Friends and Family
6.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

muy buena ubicacion tiene estacionamiento y esta comodo
Mario Alberto
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Existen muchas tiendas cerca porque está cerca del centro histórico y particularmente de la calle Madero.
Edson Arturo
2.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Se oye todo, todo , todo lo de las recamaras, NO ES HOTEL FAMILIAR
Elizabeth
8.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

La ubicación , está en la Zona no muy segura
MOISES
6.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Cerca de todo a un precio bueno si solo es para dormir
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