El cuarto estuvo limpio, el personal al pendiente. Buena ubicación y tal como se muestran en las imágenes. El refrigerador del cuarto no servía y el internet estaba muy lento.

Construction was very noisy next-door!

Some of the staff is very rude and locks the front door to take a nap at various time od the evening. On two occasions, I had to ring and knock for up to 45 minutes before I could enter the hotel. There is construction on the adjacent property that begins around 6 am (through 2026 according to the contractactors). There is no heat or air conditioning in the building;the seals failed at one window and another window was a jalousie (slats that tilt but do not seal closed) so whatever the temperature is outside, that is the temperature it will be inside and it gets down to around 40 in the winter and very hot in the summer. There were homeless people smoking crack on the sidewalk adjacent to the entrance. This was by far the worst experience I have had using Expedia.

There was no hot water the first morning, but it worked the other 3 days. The shower head was tiny,so not a lot of water came out of it. I could cover the entire shower head with the end of my thumb. Ants were in and around the sink every time I went into the bathroom. The beds were not the worst, but weren't exactly comfortable. The staff was nice.

It’s amazing. Placer and very great location and safety for walking wherever time im seriously to come back for other night to stay

Freezing cold room. Needs updating. No contactless checkin. Either prepay or have physical card with you . PITA No restaurant but options nearby. Mexican channels on TV only. Shower horrible. Water barely warm.

Very good

All ok

Smelled like cigarettes and didn’t have ac

This hotel, which positions itself as a 3* hotel, is not. In terms of quality, it is an ordinary hostel with separate rooms. They cannot even provide clean towels! I would like to separately note the work and friendliness of the cleaning ladies - they are nice women!

Good but lacks smart tv or cable , looks old but is clean , rooms are noisy and there is no microwave , it close to many good spots in the city

Our room on the third floor was dirty, many things broken or not funtional, no A/C, stove with only one funtional burner; the refrigerator didn't work and a extemely limited kitchenette. They always ignored our petition for a functional room.. The best is the location.

Nos quedamos en dos ocasiones diferentes. La primera nos dejaron en el 2nd piso y estaba aceptable, la segunda vez en el 3ro y que bajon, cosas rotas, sin A/C, pisos sucios, un refrigerador que no funcionaba. En ambos la cocina es muy limitada, solo un fogon sirve. Lo mejor de este hotel es la Zona (media cuadra a Reforma cerca al Angel) cerca a restaurantes, zona rosa con muchos bares y nada como La Reforma.

The photos on your site must have been taken over 20 years ago. The place is set in a dark street and doesn’t have signage showing “ Capital One” reception is 24 hour and has an annoying buzzer that rings twice every time someone enters or leaves. The reception was manned by 3 different people on different shifts, none spoke or understood any English, and the younger guy was quite unfriendly The room description says “ rainfall shower” which is incorrect ( but hot water good) The shower door is really narrow and would be unsuitable for big guests. The gas hotplate is good, but the kitchen equipment is very spartan and no detergent or tea towel provided. The cleaner, Maria, was excellent and the room serviced daily and sheets and towels replaced if nectary. The towels were large and clean white, but a bit stiff. Only local tv, so all in sosnishy

Great location 1 block to reforma. Competitive pricing. Kitchen handy but very limited utencils etc. to cook (No dishsoap or cloth for dishes) *Internet crappy!!

Not a super fancy place, but not looking for that. Bed was good, I’ve had terrible ones. Overall had a good stay, would stay again.

Walking distance from Reforma, however bad WiFi

We arrived at night from a tour and they had locked the front doors and made us wait in the street for like 15 minutes before they actually went and open the door because the employee was asleep.

Es un lugar viejo, pero funcional. La ventana no cerraba y la persona que durmió en esa parte si pasó mucho frío. No hay ventiladores ni aire acondicionado así que para fechas de calor debe ser horrible quedarse ahí. El baño todo bien, el agua siempre caliente. Las camas y almohadas cómodas, las cobijas suaves. La tv solo tiene canales abiertos y no tiene buena señal. Tampoco es smart tv. El ascensor pequeño pero funciona. En la recepción casi todos nos tocaron amables. Lo malo fue que había hormigas, muchas. Dejamos un pan afuera y al día siguiente estaba infestado. Tuvimos que tirarlo. Hasta en la cama había. Pero en general fue una estancia decente.

Muy amables todo el personal del hotel, sienpre fueron respetuosos y cuando llegue la habitacion estaba en buenas condiciones