Overall Ratings & Reviews Emara Ole-sereni

The place was what I expected!

The staff at this hotel are beyond remarkable, very friendly, helpful and they go o er and beyond. Will definitely come back to this place.

Very luxurious property. Well kept, spotless. Many nice restaurants, including delicious pizza. Good gym. The staff is what makes this hotel so excellent, they can’t do enough for you. In particular, Naomi at the front desk was amazing.

I had not intended to book the new wing of the Ole-Sereni hotel but it was fine, just slightly disappointing. It's typically business/conference oriented. The restaurant is on an upper level restoring the dining view across Nairobi National Park which was lost in the original hotel. Convenient for the airport and well-appointed if a little boring.

I had an amazing experience! The view of the national park, the service, hospitality, kindness, and cleanliness were exceptional. I really loved the spacious and serene environment within the city. I highly recommend this hotel to anyone visiting Nairobi, especially those coming from the West. Truly an unforgettable stay!”

The staff was rude and unprofessional.

Not a 5* hotel, far from it

It was a fantastic place to stay after our tour in the Masai Mara Thank you very much!

I arranged an airport pick-up with the hotel and nobody came to pick me up. I ended up taking the airport taxi. I pointed it out to the receptionist during check-in and the person did not seem to care. No apology. That was a really bad first impression. The room was average and definitely not a 5 star hotel. There were three elevators but it took forever to get on one, either they were just really slow or had electrical and mechanical problems.

It took me three tries and thirty minutes to get a key that worked for my room. Your staff could not have been less accoubtale.

Your staff work me up at 6:45 for no reason. Lights in room won’t turn off. Terrible choice wish I stayed elsewhere

Underwhelming experience from the property itself to the food and amenities. Not what is expected of a reportedly 5-star hotel.

Dangerous floors around shower. Wait staff poor

The place is just nice . Clean, good food, very friendly staff etc. I enjoyed being there!

Conjection from non residents, lift waits and commotion’s

Amazing as always. Sis loved it and will be back. Best way to bribe aunty to watch the kids 👌

It was an amazing stay

If I had to describe the Emara, I would say it is security wrapped in comfort. They are very accomodating to my desire to check in early and staying past my check out time because of my international flights. I would recommend speaking directly with the staff and not relying on the information from the TV. They have more information about the services of the hotel. They were also able to get me a doctor when I got sick. He came to my room. When things didnt go as I expected, they focused on resolving things quickly and immediatelly. I will definitely stay there again.

Thank you for the kindness and the nice service you granted me during my stay, see you soon.

Extremely nice property near the Nairobi international airport about 15 minutes away