The best buffet I have ever had! The hotel and spa are incredible but the food was next level! Great location, walkable to train stations that go directly to Barcelona. We loved it here and would return.

There is a parking lot directly opposite the hotel, although it is a bit expensive. The hotel is just a 5-minute walk from the train station. The outdoor areas are beautiful, with several lovely swimming pools. However, it was already difficult to find a sun lounger by the pool in June. Many guests seemed to reserve loungers by leaving their towels on them. I spent the whole morning by the pool and noticed several loungers with towels that remained unoccupied the entire time. I can only imagine how busy it must be during the peak summer season. The rooms were beautiful, and there was a great variety of entertainment and activities. Overall, I was very satisfied with my stay. My only disappointment was how crowded the pool area and the breakfast buffet were, with queues forming at breakfast. For a five-star hotel, this was a bit of a drawback.

Lovely hotel, I would question the 5 star rating though. It's definitely 5 star for Santa Susanna, it's by far the nicest place in town but compared to other 5 star hotels, this falls short. The good - the hotel itself is really nice, well designed, good bars and restaurants, nice gardens and pools etc. The food in the buffet for breakfast was delicious, plentiful and so much choice. Good choice of drinks and snacks in the bars. The staff are wonderful, very helpful and friendly. The room was clean, bed comfortable, nice view from the balcony, nicely designed. The not so good - the hotel has a bit of an identity crisis, is it a conference hotel, is it a family hotel, is it a luxury resort hotel? It needs to decide because trying to tick all of those boxes is its downfall. There were two conferences when we were there, they took over the cabaret bar, breakfast, it changed the vibe of the hotel and not in a good way. For families, there were good pools for little ones but didn't seem to be much else. Although there was kids entertainment right up to 10pm in the cabaret bar which meant it was pretty much empty as adults went elsewhere. It's also not a luxury resort as the sunbeds are shockingly uncomfortable, beach towels were average and there was not nearly enough demarcation between the adults only section and the kids section. Also luxury hotels don't have very loud animation in the pool! Regardless of all that, we had a great time but we wouldn't return

Beautiful & cozy. Very welcoming also

Loved our stay. Would definitely stay again.

Clean hotel

Very good hotel !!

Overall what you’d expect from a 5 star hotel plus a sea side resort with good restaurants and rooms

The hotel is stunning — spacious, modern rooms, great bars and restaurants, and a fantastic pool area. However, there are a few drawbacks: there’s no beach access (areal photos are misleading), and frequent corporate events with loud music often go on until midnight, which can spoil the atmosphere. The breakfast buffet is extensive, but the quality doesn’t fully match a true 5-star standard. Overall, an impressive place, just not ideal if you’re after quiet relaxation.

- Check-in experience was slow but reception staff apologetic and we received a welcome drink, which was a nice touch. - Rooms are well appointed, but because of tiled floors and thin walls/ceilings you can hear scraping of furniture by guests late at night and by cleaners early mornings. The road behind the hotel where our room was facing was noisy at night, with drivers revving and speeding - maybe install speed bumps to discourage this? - Cleaners chatting loudly and shouting instructions to each other in the corridor and neighbouring rooms from 8 a.m. (during a weekend break, this is not ideal...) - Pool areas very nice, clean and a good number of sunbeds with umbrellas and efficient towel service. - Breakfast buffet good, with a good selection of hot and cold food, cheeses, fruits, juices and decent coffee. A shame it didn't extend slightly later at weekends. Dinner buffet had an excellent salad bar but was overall less impressive, with a limited number of vegetarian mains and overcooked seafood and meat dishes (my guess is much of the cooking was done from frozen given the texture). It was also a shame that "Botanic" didn't offer any vegetarian main courses, otherwise we would probably have tried that too. That said, the "Bali" restaurant was again excellent and well worth a visit. - Check out after 11 a.m. (a little early given check in is from 3 p.m.) not possible due to the arrival of a large group, but we were able to store luggage and use the pool facilities.

I can't say that this hotel is bad, but several moments ruined good impression, mostly about the service (or lack of normal service). As an example, in the room for 3 people we found only 2 glasses and 1 vanity kit, and bed for 1 person was without normal size pillow. We requested extra glass and pillow from reception, it didn't help. Finally, in the last evening, we tried to boil water for the cup of tea in the kettle (provided by hotel) in our room. As a result, water and chemical foam (it looked like foam from some washing detergent) came out of kettle (it was properly closed BTW), spilled on the table and scared us. When we came to reception to complain about it, receptionist Mir didn't even said that he is sorry about this situation - he started to ask questions like 'what did you put in the kettle', being extremely rude. This situation and the fact, that other receptionist didn't warn my friends before they left the hotel, that the day they were leaving, the road in front of hotel is completely blocked by the market and the bus have no chance to pick them up (even though they discussed that my friends plan to take the bus next morning). I don't recommend to stay in this hotel, the service there doesn't meet any expectations for 5 starts hotel (or good hotel in general)

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Big hotel, not sure it's a 5 star, but it was ok. Room's are nicely decorated but missing basic things like a hook to hang up your towel. Staff service is mixed, some really good, some not the level a 5 star hotel should be. Lots of families with young children.

Our experience was good overall, with some things being very good and others being a disappointment. Almost every time we attempted to call reception from our room we could not get through. The adult only pool regularly had children swimming in it, and it was difficult to find sun beds as people would leave their towels from early in the morning. The gym had some pro workout equipment, but only very light free weights available which were locked in a cupboard. The things we enjoyed the most were the restaurants (including the buffets), the roof top pool (although this was an additional charge), the spa, the rooms, some of the areas in the hotel which look lovely, easy access to car park, and some of the staff members who were helpful. The hotel is very big, and depending on where your room is, a lot of walking may be required to get to the lifts or reception. In some ways this felt more like a 4 star than a 5 star. Overall we had a pleasant stay, but there are areas that the hotel could improve in.

We arrived as a large group of families, everything was excellent, quality of service and cleanliness. Very nice staff in all departments, highly recommended.

Amazing hotel, lots of sun loungers, great food, lovely staff. Area outside of hotel is not particularly beautiful with a train line in front of hotel so we never actually managed to make it on the beach

Probably the best property in that area

Large resort, well located, suitable for all families or couples! Friendly staff and flexible.

Easy for our family since I have two boys and my husband it was nice to have a daily buffet. The view from the room Looked out over the property.

Had a wonderful time- enjoyed all the pools especially the Bamboo rooftop. Activities and shows were fun, buffet was so good and loved the option to eat at Botanic for breakfasts and a dinner with upgrade. Staff were always friendly. Highly recommended!