Overall Ratings & Reviews Hotel Boutique Diego de Alcala

excelente ubicación

It was a nice hotel, small but clean but it has an amazing view to some of the main attractions in Cartagena. The breakfast was delicious.

Great staff, made our stay a lot better. Next to a lovely park, you can have breakfast right in the park. Building is old - as every building in the area, but well maintained.

Great location with plenty of good restaurants and bars in the same place. Walking distance to everything. The staff was attentive and helped out when needed.

... having said that, the hotel is right on an active plaza - so bring earplugs. (That's true of everything in this area!)

Really great, personable staff. Great location. Tasty included breakfast.

Very good location. Beds are not comfortable and there was not hot water on pie room . Breakfast was very good. Staff is friendly and helpful

Breathtakingly beautiful location on a lovely square (and I had a room with views over it) in the heart of Cartagena. Only downside was 2 noisy neigbours (bars which insisted on playing loud music from mid day to after midnight), so while this was a lovely place to wake up and be in the morning, it was not somewhere for an afternoon nap or an early night.

The people at Hotel Boutique Diego de Alcala are absolutely as rude and unpleasant as it gets. We had a late addition to the trip and even though there was plenty of space in the room, they treated us like we were criminals and charged us an extra $200 for that person. The hotel itself is OK- the room was clean and spacious, but there are is no pool and the people are rude. I think you can find better options in Cartagena. Being in the walled city is nice, but there are definitely better options with more amenities and less rudeness.

Perfect location to explore the colonial historic district. The hotel's Cafe de Artistas offers good food and drinks. The staff is very friendly and they are always making sure your stay is going well. The rooms are clean and comfortable. I visited Cartagena with my family and I'll stay here again.

My wife and I decided to stay at this hotel after reading the great reviews online. We requested a rooom in the back due to concerns from previous travelers that noted noise issues that made it hard to sleep. Check in was pleasant, with very nice hotel staff. Upon check in, the room was fairly spacious and seemed clean. The location itself was great in terms of being close to anything we wanted to see. Check out was also a breeze and the staff was helpful in arranging a MarSol for us to the next city on our trip. The following issues were encountered however, and we sincerely hope the hotel management takes action: 1. Upon check in, we only were given 1 set of towels for 2 people. We had to ask for more on 2 occasions. It's a small thing, but we expected more. 2. The shower had hot and cold settings but we could never get a warm shower. Ever. It was either scalding hot or cold. Given the price, I found this to be unacceptable. 3. My wife found a cockroach in the bathroom. It slipped into a hole before I could kill it... though I did photo it. Given the area, this is not uncommon, so it wasn't a deal breaker, but again, not a great experience. 4. Noise! The noise from the bar next door went to the late morning hours. Ear plugs were required. I don't think there is a single room where peace and quiet could be attained, as we could here the staff in the hallways as well. If you value quiet: do not stay here. 5. Wifi in our room was inferior.

A mix feeling with the staf. Not a clear set of instructions or the facilities. I was visiting some relatives on Cartagena and they were prevented from joining me, in addition, the manager avoided to cover the breakfast on the first morning saying that the person wasn't register since the second person did not arrived on the first day of the reservation. The manager made it complicated, the rest of the staff didi cooperated.

the hotel was very nice and very very clean! the water took a little while to get hot, and the water quantity was not too generous in the shower / sink.

Room was dirty and both beds had bugs in the sheets. Sheets did not seemed to be cleaned in months. AC was OK and the staff who worked in the restaurant were very friendly. Do not recommend unless they make upgrades. Could be a very nice hotel in a great location.

The hotel was centrally located. Room was very comfortable, great bed and pillows and an excellent a/c unit which is quite needed in Cartagena! Breakfast and wifi included. Would definitely recommend.

location was perfect for getting around the walled city. the hotel owner was gracious & kind. our private tour with marelvy tours cartegena was exceptional. .

We enjoyed our stay here. The check-in person was really helpful and informative about things to do and how to get to them. The overall feel of the hotel was nice. The hotel and room have a slightly out-dated look/feel to them. Not necessarily a bad thing. The layout of the room was great and very unique compared to the other places we stayed in; you walk into a living room area and there are stairs that lead to a floor above with a bed, that overlooks the living room area. I guess this is a loft-type setup. We also had a balcony that overlooked the square/park we were on, and we really loved that. Overall, a good location but also very noisy in the morning, which we didn't mind (we're used to living in cities and like the buzz). The bathroom wasn't that nice, however, because it was small and with an uncomfortable layout. The water was lukewarm and the sink pressure was very low. Also, internet was spotty. The breakfast was great. On a side note, when we left the hotel, I had forgotten my suit in the bathroom. The front desk-person called the bus travel agency we were using, tracked me down, and stored my suit for a few days until we returned to Cartagena from Santa Marta.

A estadia no hotel foi otima, os funcionários são super solícitos, a única exceção é quanto ao café da manhã que tem opções restritas, o que nos faz comer praticamente o mesmo todos os dias. A qualidade dos produtos é boa, a restrição é apenas quanto ao tipo de café servido.

Excelente ubicación, personal muy amable, con todo lo necesario para pasar un buen día!

Estupenda la ubicacion, muy cercana a los principales puntos de interes.