Arrived later in the evening. The keycard did not work for the room. Waited outside the door while the person on desk duty ineptly tried to figure out what was happening, without apology, only to say that this was the last room. After 40 minutes, (including asking me to manage a device while he returned to the front desk for some reason) he finally opened the door. However, he told us there was no access to the room if we left and so we essentially were trapped within the room. Terrible and ridiculous.