Overall Ratings & Reviews W Nashville

Carolos on the reception was great, helpful and welcoming. Other staffs weren’t helpful as much and not knowledgeable especially where the breakfast area is. Hotel was clean.

Amazing property!

First time staying at a W hotel. Service, staff, and experience was on point. Will be staying again.

Overpriced hotel that did not come up,to the usual worldwide w standard

Hotel was very clean and felt very safe around the area at night. The rooms were very quiet which was great to get away from the abundant nightlife of Nashville. Would highly recommend.

The W never disappoints no matter what city you are in, and W Nashville was no different!! Their valet service went above and beyond to make sure we were in the proper vehicle. Five stars all around!!

Great location walkable and safe

Great location bc walkable to DT but away from the noise

Great hotel

The hotel was beautiful and extremely clean, central to everything. Staff was great and friendly.

Excellent stay!

Fridge didn't work. Everything else was amazing

Great

I when I checked in I asked questions about the pool pool area told me the pool was heated made of arrangements for my family to meet me at the pool. We were very disappointed when we found out that pool was not heated after checking out I was told about all these unnecessary charges That was not presented by Experian or the W very disappointed.

Paul at the front desk suggested the best places to eat! So friendly, and loved Evan at the rooftop bar, excellent mixologist! Comfy room

Excellent

The week upon my trip I broken my foot and tried to reschedule my trip. I called to talk to customer service, the guy i talked to started with giving me a refund paused and then said that they only reschedule, after a couple of minutes going back and forth he becamse rude and then hung up on me. I then called back to speak with a supervisor he too was rude and was suppose to return my call never did. It was a whole horrible experience, i will never book through hotel.com. Hotel.com need BETTER customer service agents.

Absolutely perfect stay!

Great stay! My husband and I went for our anniversary weekend and the staff really took care of us! We will be returning for sure!

Excellent facility with great amenities and convenient to all of Downtown Nashville.