Overall Ratings & Reviews Hotel Punta Esmeralda Playa del Carmen

A couple of km north of the main commercial area, hotel had nice roof pool and a simple breakfast. There were a few parking spots. My room was very basic and somewhat dark (window looked on to a corridor). Price was fair for PDC --- plus a good taco place opposite.

Friendly staff, continental breakfast it’s 8-930 only fruit, Coffe and tea, you get what you pay for, parking it’s on the front or on the street, great for a short stance, clean room and bed. Far from downtown and beach.

Amazing place and people

It was good pool at the nice.

Got a room on the 1st floor, with no blind except a transparent one! Everyone could see in the room, people on the street and people living in the apartment on the other side of the street! Room also had a humidity smell hidden with lot of perfume to hide it. We did ask to move to another room but we've been told there is no other available. We did ask to cancel and leave but again, not possible so we left. Very bad experience

Far from 5ta but close to beaches ⛱️

Hotel is nice. Staff very friendly , is close to a very nice beach Little far away from downtown Playa del carmen.

Short stay of one night, helpful staff. Simple but sustaining fruit and roll continental breakfast. Distracted in upstairs room by audible conversations from the lobby late in the evening.

Near by a beatifull beach

Skip this place.

The staff was VERY Friendly!! I feel bad that I can't give 5 stars, but wanted to give people an accurate idea of what you will be getting here. 1st- Hotel IS clean! Staff is friendly & helpful. Room was huge. Overall pleased with that. BUT- Very limited "amenities". Not even an ice machine. Only 1 chair in our room. Breakfast was white bread & a toaster, butter & a jelly, coffee or water. Getting a blanket and towels was like asking for gold. Never got an extra pillow. Only 1 trash can in the room (in bath) Overall it was decent place to base our trip from, we only slept there. But it is not a resort that you'd want to lounge around at. Neighborhood was a little sketchy too, although nothing bad ever happened to us or rental car. If you're used to staying at a 4 or 5 star resort, you will probably be disappointed. If not, it's not bad for the money!

This hotel should not be offered as a three star hotel. We left after the second night and booked another hotel that was about 100 times better and it was also rated three stars. This was an awful place - dirty and noisy

The rooms walls and ceiling are covered in black mold the windows don’t lock can’t keep your valuables and documents in the room without the fear of getting stolen and when I asked about the window they said they’ll check on it later and is all good to leave it and also was blood on the sheet covers with some black residue

I was shocked when we got dropped off here. We are a couple in our early 60s. We were given a room on the ground floor with no lock on the window in a very rough neighborhood. Dogs were barking and people were drinking right on the street in the middle of the day, The window in our room had a sheet to cover it. There was no hot water. At all. The sink faucet was broken. Shower head sprayed left and right but not straight down. We asked for a pillow. They said they had none. We asked for a blanket. We were shown a picture of a broken washing machine and were told we could not get a towel or a blanket. We asked to move and they said there were no other rooms. We left after the first night in fear of our safety and because we couldn’t sleep due to all of the noise. The door in the lobby scrapes across a metal threshold when opened and closed. It was a nightmare! Do NOT stay here. You have been warned!!

Okay, i REALLY wanted to love staying here. We wanted to get away for the holidays, stay away from the resorts and support a smaller community outside of the craziness of the tourist area. I knew things may be subpar bc of the christmas vacationers. This location is super quiet and very close to one of the most beautiful, public (free) beaches in playa (beach 88) Unfortunately, thats where the perks kind of stop. The continental breakfast was brown apples and bimbo toast. I get it, i'm not expecting anything huge but be honest in the profile guys! We came down multiple times between 7:30-9:00 and often there were just the 'scrappy ends' left. The room we stayed in was modest. The FIRST room we stayed in had no windows, no toilet seat and no blanket. We toughed it one night and then the next day mentioned to the staff we were cold and the toilet seat was non-existent. They switched our room quickly that afternoon and put us on the 4th floor which was a huge gain from where we were originally that morning. I noticed I left my shampoo in the former room and asked the staff if they had collected it since it had only been 4 hours since we switched and the maid had 'thrown it out'. Beds were made but room never swept over 6 days of staying there. We would have even swept ourselves! no towels were given unless you asked 2-3 times. We were going to tip at the end of the stay but I couldn't after dropping the ball so many times.

I didn’t have cold water in my stay and they just told me that they can’t do nothing about it. And they didn’t have any room available to make the change. And they say they cannot make a refund. So, I just have to satay there and taking showers with cold water.

Worst stay ever. A/C was leaking water, a lot of water. They had to come clean the puddle it left every night till they put a bucket. I asked to get moved to a different room and they said were full... there was mold on the walls from the moisture. The rooms in the ad have outside windows but most rooms only have a window into the hallway which is a danger. The ad shows bicycles but they do not have bicycles... very noisy with all the construction around the area and whenever someone closes a door it make a loud noise that everyone can hear... anyone talking in the hallway is going to wake you up so its a disaster if kids are staying there

Our experience staying in this hotel was very complicated. We filtered for a hotel with parking available, but the property has very limited parking space, so we had to park one night on the street. The room was not well kept, with paint fading from the walls and several bathroom issues. The A/C went out on our room one night, which we reported the next morning, but when we got back to the room they had done nothing to fix the issue. The front desk staff did their best, but we ended up 2 out 3 nights without A/C at a beach hotel. Overall, you get what you pay for with this property.

Canadians stay away, you won't sleep due to 24/7 barking dogs and screaming children. Paper thin walls, windows and door. No shower curtain so bathroom soaked after a shower. Tv and safe did not work for entire two weeks. When I asked to switch rooms I was told I had to checkout at noon the next day and check back in at 3pm, so stupid. Breakfast, if they didn't run out, was white bread with one toaster for everybody, coffee with powdered creamer and warm juice. Whenever there was an issue the useless female at front desk just shrugged her shoulders. On Nov 30 at 2am, I e man beat another with a stick until he was down and out. Not a great area, very residential with not much around. Stay away, it is for Mexicans and international tourists.

Es un hotel cómodo y se paso, en los alrededores no hay muchas opciones para comer y se encuentra a 4.5 km (50 min) caminando de la 5ta avenida. La alberca es cómoda y con una vista agradable. Los cuartos podrían recibir algo de mantenimiento general, así como el aire acondicionado (lo tuve que apagar por alergia). la calidad de atención del persona muy buena. En general, un hotel que vale por lo que se paga.