millie
2.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
No checking in service at all. No prior instructions were given. We were helped into our apartment by the lady who owns the jewellers downstairs. We were woken at 6.45am on a Sunday to the sound of scaffolders and a traffic management company setting up to commence install scaffolding at 7am on the building we are in with no prior communication from the host this would be happening otherwise I wouldn't have booked there. By 8am there was a workman outside my first floor bedroom window so I had to close the curtains so I had no privacy. Contacted Expedia at 7am about the issue and they're still investigating 5 hours later to be told "they're just the booking agents" and in messaged the host at 6.45 with my horror at the situation and haven't had any communication from them since. I am sincerely hoping for a refund of my £160 as paying a premium to not have any privacy and be up on a Sunday before 7am not to be able to use the facilities in the morning from being stated at by workers outside my own bedroom.. not worth the extra monday at all. Utterly disappointed and shambolic
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