Mattress on Bed not the most comfortable . Couldn’t understand how the tv worked to get normal channels . so instructions would’ve helpful . ( subtitles didn’t seem available on bbc player which we needed as we are both hearing impaired ) But everything else was ok as we were only staying for one night and the staff are helpful on check in and our room was ready early

Excellent room service and facilities.

Staff were great assistance manager was amazing only one thing could do with more plug sockets

Pretty small room. Lots of corridor noise and noise from other rooms.

Everything was great..rooms… service.. food

Room was clean. Staff friendly. Location perfect for my work. Free breakfast was appreciated

Attention to detail and service. We dined late on a very busy Friday, without a booking but were accommodated politely with no fuss. On top of this the staff, who were under a lot of pressure, served the whole restaurant and bar with excellent professionalism and courtesy making it was a pleasure to dine and be served. Room and the whole premises were clean and tidy even though your undertaking refurbishment. Great Job Guys.

Great room, very comfortable and spotless. Staff very helpful, professional and efficient. Food excellent with a varied menu and good portion size. Excellent value for money. We liked the pub decor and how the public area is divided up into several distinct sections. We had a great stay.

Lovely staff and very helpful

An absolutely amazing breakfast!

Safe parking very big breakfast and family room for two adults and three children

Lovely hotel with excellent food options - for dinner and breakfast. We had a large room, perfect for the family. Would recommend for overnight stays.

On arrival we headed straight to check in. Provided our name, was provided with the key, I had to ask timings of breakfast. I was not informed of when check out was or where our room was located. The room we booked cost over £100 for the night. Unfortunately was in a very poor state. The bathroom had mould growing in the corner of the ceiling, unsightly sealant around the bath area. There was also hairs from previous guest in the bathroom, and heavy dust in areas such as on the toilet roll holder. The door of the bathroom was dirty on the inside which hadn’t been cleaned for a while. The windows paint was all chipped and falling off. The pillow extremely thin and worn. Holes in the bedding. Very disappointed with the stay as we stayed here a few years ago and had a beautiful room well kept room.

Very good nice hotel food at night and breakfast was superb would very much recommend

Excellent service throughout, lovely friendly staff who were always happy to help

Took a gamble on this hotel and not disappointed. All the staff very friendly and helpful. Very busy in pub / restaurant. Room just redecorated and was lovely.

The check in was efficient and the room was comfortable with a nice ensuite with a shower. The location was very good in the centre of Penkridge with onsite parking.

Typical pub / inn. Very clean, staff very helpful. Being renovated during our stay.

Excellent food, very charming and helpful staff

We stayed one night in room 5. The room was nice on arrival. Unfortunately the heating didnt work. The staff were helpful and brought a small portable heater but it wasnt really up to the task. We had to go to the front desk a couple of times as the water didnt get hot in the shower. The food and the staff were great but were let down by the room. They were clearly doing work on the facilities but we didnt feel room 5 was good enough for guests.