Great property, central location and super nice and helpful front desk staff.

Nice, clean, well-positioned. The superior room I had was a lovely piece to stay for two nights. Staff were very helpful. Rooftop bar is present, however it would be nice to have a view from it.

Nice hotel and friendly staff. Disappointing amenities, pool was an additional fee and the only bar was on the roof where it was too hot to sit out

Great location and lovely room

Staff were friendly and helpful. Room was amazing and location was central. Highly recommend this hotel for long or short stays

Central location a great spot.

No hot water for showers after 9.30am, bedrooms could do with additional soundproofing. Kept awake by people in the streets at 4am. Lovely hotel for the most part and great location, but for the price point, some things were a let down

Very much a luxury hotel, we had a junior suite for a family of 3 and it was more than enough space. All the staff were great and we had everything we needed. In a great location between Guggenheim and the old town. One small point that as it’s in the centre of the town, it was a little noisy at times. The rooftop bar was lovely.

Great service, wonderful room. Nice neighborhood, next to Metro station, Primark and El corte ingles across the street...

Terrace bar and breakfast were adequate. Food was tasty. The pool heater was broken. There was no gym either. The staff is outstanding. They were courteous and professional. Came through with my requests easily and that was the bonus.

Clean and comfortable rooms but amenities such as pool we had to pay to a third party, this was a misrepresentation of the hotel pricing !

Roof terrace is useless and staff not very helpful.

The room was lovely and the hotel building was modern and well located, however we had a few issues which affected our stay: 1) spa access is not included in the price which was not made clear on Hotels.com at all, you have to reserve access separately 20 EUR pp, just for access to the pool and sauna for 50 minutes. The reception staff were unhelpful about this; I appreciate that the spa is a separate company but reception did not offer to help us book or give us any other information; 2) the staff were generally unhelpful at check in, providing nothing except room keys (no info booklets etc) and no help with bags / recommendations etc which we would expect at a 5 star; 3) we had emailed and messaged ahead asking to ensure there were 2 separate beds, we got no replies and upon arrival the bed was set up as one king - we had to call down and have this fixed; 4) the room was only cleaned once in our 4 night stay - we often had a do not disturb on in the morning but there was always time in the afternoon when we were out and yet it would not be cleaned.

Clean rooms, staff was very responsive and helpful. Service was excellent and Pablo was very helpful with directions in terms of fun, architecture, places to see and food. Will definitely be going back on our next visit to Bilbao.

Customer service 1000% rooftop for breakfast a must, beautiful maintain and location on point PERFECT LOCATION

Great hotel in the best location for discovering Bilbao!

Disappointing- we arrived after the common check-in time and the room wasn’t available. No offer to leave our luggage so we would be able to explore the city. The far in advance provided request of a second duvet, hasn’t been processed and required a reminder. The TV had his on mind and turned on every few minutes also through the night. Informing the staff didn’t change the situation- so we disconnected the television from the plug ourselves. Opening hours of the sauna is too short - only till 20:00. unfortunately not the quality and service i would expected from a five star hotel

Pablo told me to go to the wrong garage my rental was stuck there for Monday cause it was closed then charged me 127 euros to get it out Tuesday. Horrible advice

Great location. Will stay again for sure

Great location and comfortable room.