Nicola
with Partner
6.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
The reason I haven’t scored 5 is that Expedia sold us a room that had issues with noise / cooking smells as it’s above the kitchen and is noisey and smelly when the staff are cooking. We stayed in a room named Helvellyn and Expedia didn’t state any issues with any rooms. If we had booked direct with the queens head it details the room helvellyn as having issues with noise etc due to it’s proximity to the kitchen. I think Expedia have been misleading not detailing the facts about that particular room as I wouldn’t have booked that room had Expedia detailed its limitations. I would book this hotel with a third party due to not giving the full facts but would book direct with the hotel so you know what you are paying for and its issues.
Read More


