Upon arriving, the doors were locked (for security reasons), but there was nobody at the reception to let us in. Thankfully, another guest did. Once we approached the desk, we were greeted very shortly and checked in. The room we got, looked like it was prepared prior to our arrival, but the bedsheets weren’t changed. We found lots of hair, sweat stains, and even boogers. We went back down to the reception to explain the situation, and the nice receptionist apologised and sorted us out with a different, bigger room, no questions asked. The 2nd room we were given was in a much better condition, however, it was pretty dusty. I’d chuck a pillow onto the bed and the dust went visibly flying everywhere. The customer-facing staff were really nice and helpful, but the cleaning staff did a very poor job. We value cleanliness. We were given 2 different rooms, and weren’t overly impressed with either of them. It makes us question how thoroughly/often everything else is cleaned (toilets, floors, cups, cutlery, plates, etc.).
