Dear Anisa, Thank you for your praise for our room! We apologize profusely for the experience when you wanted to check into our accommodation and we have canceled and refunded your reservation. We have tried to inform you through our Accommodation & General Information Policy that Check-in: 14:00-20:00 Check-out: 09:00-12:00 daily. We will make sure that we inform you about this clearly during the check-in process so that later if you stay again you can enjoy our service. Thank you for your visit. Warm regards,