Remote Support Staff - Enthusiastic Practice=0 I went to the homestay, and first of all, the room was very dirty: the walls had a lot of stains, the towels smelled bad, the sheets and blankets had stains, and the worst part was that when I showered, I saw that the shower hose was rusty, and there was black algae where the water drained. I contacted the staff and was told that a cleaning staff member would come to clean it the next day, but it wasn't until almost the next afternoon that the cleaning lady came. When I returned to the homestay, I was given a combo of toilet paper thrown in the toilet bowl and the hose still intact. I contacted the staff again, and the cleaning lady came back and said she made a mistake by forgetting to flush the toilet 🥲🥲. Is it normal to throw toilet paper in the toilet bowl? She said she didn't know about the hose, that no one told her to clean it, and that she wasn't the one who cleaned it yesterday. But when I told her to clean it, she said the hose was dirty and couldn't be cleaned. I responded, "Have you already told the staff? If so, why didn't you replace it with a new one or have the hotel report the situation to me?" Then she turned around and called the staff to tell them I wanted a new one, because I wouldn't accept it if it wasn't replaced???😆😆😆. I don't know what the staff member said, but she cleaned the wire again, making it shine like new, 70-85% new, then came back and asked me if it was okay now???? The home suggested moving me to a different area, but I'm checking out tomorrow, so I didn't need to.

Two white towels were available, but one smelled terribly (a real stench). The room wasn't bright and comfortable at all, unlike in the pictures. It was extremely stuffy, with a pitch-black skylight. Soundproofing from the floor below was incredibly poor; you could hear everything happening or talking in the surrounding rooms. I was on a trip and returned quite late. In the morning, while I was sleeping, a hot water pipe burst in the room, flooding the floor. The price was cheap for a central location, but I got a terrible experience in return 😩

The room was dirty, the blankets, sheets, pillows, and mattress were soiled, and the water pressure in the toilet was weak. The housekeeping staff were unhelpful, and the room was small.

Convenient location, reasonable prices, and helpful staff. However, I suggest there should be a makeup mirror outside.

You should clean thoroughly and update your shower gel and shampoo. Because homestays are different from regular hotels, there's no one to take care of the room, it's not very clean, and there's no toothbrush.

The hotel has no elevator, the rooms aren't new, and the staff are not meticulous about changing clothes for guests; the towels are torn and worn but still provided. The room is cleaned but the bedsheets and duvets aren't changed, and there's no vacuuming or sweeping. My experience at this hotel was not good. Thank you.

The room was okay, check-in was easy, it was close to the city center, had a basic kitchen, but no reception desk.

The room was fairly clean, but the amenities were too old, the towels were worn out, the hairdryer was full of cobwebs and looked like it was about to explode, the iron was broken. The amenities should at least be usable, host!

Very satisfied! Although I requested check-in at 7 PM, I missed my flight and arrived in Saigon at 11:30 PM, but the support staff were very enthusiastic 🙏 I will definitely come back!

The staff is friendly and very helpful,... The location is close to places to eat, laundry.

The staff is friendly and helpful. Thank you.

Another guest was causing a disturbance, shouting and yelling until after 4 AM. We contacted the hotel and sent a video, but they offered no assistance. They also did not take any action to ask the disruptive guest to leave, as stated in the hotel's rules. This hotel is not safe for solo travelers.

Okay, overall the price of everything is okay.

No parking. After booking, I got contact information, and then I found out it was too late. The apartment's customer service gave me a few parking addresses, but they were far away and not active. Not a good experience.

Nice, fully equipped, with a refrigerator, microwave, electric stove, and even a rice cooker. Perfect for family vacations or extended stays, it's safe, and very private.

Very poor service support staff, challenging customers

Checked out on the 11th, 2 days later said send pictures saying dirty and want compensation while pictures were taken on the 13th Bad business

Cons: 1. Unclean room: hair, make-up stains on the white cabinets, sticky food stains on the headboard, dust everywhere, trash left over from the previous guests behind the sink and next to the refrigerator, dirty previously used dish sponge, and the foot rug doesn’t look like it’s had a wash since they bought it. I don’t think the windows, cabinets, curtains, door handles, remotes, etc etc are ever cleaned. 2. Ill equipped kitchen: cutting board but no knife. Sink and dishes but no where to put them after wash. 3. Poor customer service: booking site says there is 24/7 reception. There is literally no reception at this location. Just a large empty room with a water station, dust mites, and an altar. One day, the cleaning lady forgot to leave me some toilet paper, I messaged the customer service agent who refused to send me some via grab or offer any other solution other than an apology and a promise to bring some the next day. The next day came- and there was no toilet paper again! Just another apology and promise to do better next time. Pros: 1. Super comfy bed and pillows. 2. Good air con 3. No roaches (you typically find them everywhere in buildings like this throughout the all of Vietnam) 4. Great sunlight

The room is not clean and there is a lot of dust. The host asked to send someone to clean it but they didn't show up.

It's ok but you have to park outside.