7.2
Pleasant
From 97 reviews
Provided by travelers on
Cleanliness

6.6

Room Comfort

6.6

Meal

7.2

Location

7.8

Service and Facilites

6.9

People often mention about Bassura Apartemen by Aok Property
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Bedroom (8)
Ambiance (7)
Surroundings (6)
Bathroom (6)
Distance to City Center (4)
Accessibility (4)
Check-in/out Time (4)
Room Space (4)
Staff Friendliness (3)
Wifi (3)
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Traveler Reviews Bassura Apartemen by Aok Property

Number of reviews per page
20
40
Customer reviews
N***h
icon-origin-TRAVELOKA
5.0
/10
Reviewed 6 week(s) ago
The room did not match the picture, it looked like it had been abandoned and was very dirty, the bathroom was also not clean, the sheets were full of holes, the floor was slippery as if it had been covered in oil, and the deposit was not returned.
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1 people find it helpful
D***g
icon-origin-TRAVELOKA
6.5
/10
Reviewed 9 week(s) ago
No shampoo.. The towel doesn't absorb..
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1 people find it helpful
G***t
icon-origin-TRAVELOKA
5.4
/10
Reviewed 12 week(s) ago
The room doesn't match the picture, the actual condition of the furniture is far from the picture, the mattress falls apart when you sleep on it, the sheets are dirty. There is no guilt from the unit renter. For the price of 322 thousand Rupiah + a deposit of 100 thousand Rupiah, at least you get a clean room, the mattress is not junk, I can still accept it. This one doesn't match the picture + the furniture is not good. They only want money but the facilities are mediocre.
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1 people find it helpful
D***s
icon-origin-TRAVELOKA
7.6
/10
Reviewed 15 week(s) ago
the bed is full of animals, not clean
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2 people find it helpful
Hazmy
icon-origin-TRAVELOKA
5.3
/10
Reviewed 16 week(s) ago
The room is ugly, dirty, different from the picture. Ugh, traumatizing
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1 people find it helpful
y***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.4
/10
Reviewed 24 week(s) ago
Hopefully the cleanliness of the room can be improved. At night there are many mosquitoes and there is 1 live cockroach roaming behind the refrigerator.
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S***a
icon-origin-TRAVELOKA
5.0
/10
Reviewed 25 week(s) ago
Dirty bathroom, lots of broken furniture.
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1 people find it helpful
P***i
icon-Medical
Medical
icon-origin-TRAVELOKA
7.0
/10
Reviewed 28 week(s) ago
The sheets were never changed. The bed was dusty. Lots of hair. The floor was not clean. The floor was full of ants. The towels were still wet. It didn't match the picture.
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Tito T. U.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 41 week(s) ago
Thank you 🙏🙏🙏. Very comfortable for the unit. Clean and not noisy between units.
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2 people find it helpful
J***I
icon-origin-TRAVELOKA
6.8
/10
Reviewed 44 week(s) ago
It doesn't match the picture of the room. Hopefully it will be better in the future.
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1 people find it helpful
Putri R.
icon-origin-TRAVELOKA
5.0
/10
Reviewed 46 week(s) ago
Just see for yourself from the photos shared. It doesn't match the photos. There are lots of animals, the mattress is dirty and not cleaned. The unit is not well maintained at all
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5 people find it helpful
W***u
icon-origin-TRAVELOKA
5.6
/10
Reviewed 49 week(s) ago
Honestly, it's very different from the one in the photo. The sheets are full of holes, the air is very uncomfortable. The admin was very difficult to ask for the deposit money to be returned, after chatting with the boss, he gave it. After that, he replied thank you but didn't reply again as if he didn't want to return the deposit, he was also surprised by the parking fee which was said to be 2000 per hour. Even though parking was only for about 12 hours, I thought to myself, maybe it's only 24 thousand, but it turned out to be 32 thousand and the vehicle was very far away 😭. Seriously, this is definitely for the first and last time. 300 thousand is still far less than oy * or r*dd*rz which is around 150 thousand 😭.
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2 people find it helpful
C***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
5.4
/10
Reviewed 54 week(s) ago
The broken tap was not replaced and there was no information at all, so when we stayed we couldn't take a shower because there was no water tap, we had to shower using a toilet spray, we informed the admin but there was no effort whatsoever, disappointed because we weren't informed from the start before we stayed. , really detrimental.
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9 people find it helpful
T***Y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
5.0
/10
Reviewed 57 week(s) ago
The least recommended Apartment Unit Provider, the unit is very dirty, not like a residence that is suitable for rent.
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2 people find it helpful
M***a
icon-Transit
Transit
icon-origin-TRAVELOKA
9.4
/10
Reviewed 57 week(s) ago
Very fast response. Just ordered and immediately contacted by the owner. Very recommended! Thank you.
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1 people find it helpful
Y***i
icon-origin-TRAVELOKA
5.4
/10
Reviewed 58 week(s) ago
dirty used bed sheets, used white liquid containers, used dirty black towels, dirty black toilet closet
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1 people find it helpful
E***a
icon-Transit
Transit
icon-origin-TRAVELOKA
6.3
/10
Reviewed 65 week(s) ago
The cupboard was broken, I couldn't get the water from the gallon because the water straw wasn't flushed, the bed sheets weren't new, the bathroom glass was dirty, the water didn't work hot, it didn't match the picture.
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5 people find it helpful
a***a
icon-origin-TRAVELOKA
5.0
/10
Reviewed 66 week(s) ago
The room is not clean, it's a traveloka photo, maybe a photo of the unit when it was new, the cupboard has trousers, who knows, they're dirty, the balcony is dirty, the drawers are filled with bottles, lots of rubbish. This price doesn't match the place compared to similar budget hotels, it's just a cool apartment label.
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4 people find it helpful
B***s
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.3
/10
Reviewed 67 week(s) ago
Tools and cleanliness should be improved, the problem is that many things are broken like the TV remote is very difficult, the AC is leaking, the floor is not cleaned upon entering, and they are given wet + dirty towels.
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T***a
icon-origin-TRAVELOKA
5.9
/10
Reviewed 68 week(s) ago
The deposit game is terrible, they say they want to transfer, but the transfer takes a long time and in the end they give lots of excuses.
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1 people find it helpful
Accommodation's Reply
13 Jun 2024
Hello, we have previously informed you of the maximum number of guests. There is also information in the apk regarding the maximum number of guests. But Kaka did not comply with the property regulations. So you are charged a charger, which is not commensurate with the deposit. Because the number of guests entering exceeds the room capacity.
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Number of reviews per page
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