Overall Ratings & Reviews ULIV Apartments Polanco

We booked a three-bedroom apartment at ULIV because it was close to the Canadian embassy, where we had an appointment. My son and I arrived late, and since I had never been to Mexico City before, I wasn't sure what to expect. I must say that the apartment was very spacious and clean, and the staff were extremely helpful. I did encounter a minor situation when I got locked in the bathroom due to a faulty lock. However, the staff responded quickly and came equipped with tools to help me get out. When we were leaving, they arranged a taxi to the airport for my son and me, and they even covered the cost related to the bathroom incident. I thought it was very kind of the manager to do that. I would like to express my gratitude and highly recommend staying at ULIV in Polanco.

Amazing stay would order next year again thank you for an amazing stay

Excellent location and beautiful apartment for a short stay. The stove doesn't work very well, even though I didn't use it that much, when I needed it, it didn't work. Other than that, it's a great place.

My stay at the apartment was excellent. The facilities were comfortable and well-maintained, and the staff was exceptionally courteous and attentive. Although the hot water wasn’t working on the first day, the team responded promptly and resolved the issue efficiently. I truly appreciated their professionalism and care. As a suggestion, it would be great if more apartments were equipped with air conditioning, as it can get quite hot during the day in Mexico.

property is excellent but the only things they need to work is in the shower for rooms 2 and 3,needs to be fix only hot water comes out and thats a problem this is apartment 101,other than that the front desk personnel,the concierge and everyone else excellent 👍

we honestly love the area and the apartment was great the front desk People the concierge and the cleanliness excellent 👌

I liked the safe location and it the front desk made it feel very secure. The views were awesome and was perfect for our week stay.

Good property, only thing I would change are that the pillows are so big, that makes it a little bit uncomfortable to sleep without waking up.

Very clean, great location and excellent staff.

Great property in a central location. Apartment was incredibly spacious with ample room for our family of five. Kitchen was great to have. Most places don’t have air conditioning in Mexico City but there were fans in each room and it cools down considerably at nighttime. A few minor things- no paper towels, water sometimes wouldn’t turn warm/hot, but manager was always available and receptive. Gym was great to have but bikes and treadmill could be replaced. Walkable to restaurants, shopping. Such a great area. Highly recommend!

Bonito, limpio y con areas comunes muy padres. Aproveché mucho el business center. La ubicación también es excelente.

Disfrutamos mucho quedarnos con ULIV. Muchas gracias al staff por su atención.

Tiene todo lo que necesitas para un gran viaje! Nos encantó la fogata en la terraza

Everything was great.

This property has all the amenities we needed, and is conveniently located.

Todos los empleados en recepcion,seguridad y limpieza son muy amables y siempre dispuestos a ayudar.

Everyone at the property, front desk and security are helpful and polite.

Loved my stay here! Will stay here again soon!

No additional sheets or covers, issues with the hot water and very small place overall

Great location! The concierge/security staff were awesome!