We stayed for 2 nights for a family event and did not receive any room service at all. We had to go ask for our own towels and the bed was not made or room cleaned up. The shower tub has rust and dirt all in it. A little CLR or Limeaway would have done wonders for cleaning it up and making it presentable. Otherwise the Inn was in a great location, and everything else is clean and spotless. Food was excellent, but wished that they had service earlier than 8:45am as we had to leave before then so could not get our breakfast on day of departure.