Overall Ratings & Reviews Four Points by Sheraton Kigali

The staff and service at this hotel were top notch - so pleasant and helpful. The property was very clean and had an necessary amenities. The hotel is also very centrally located, making getting around the city a breeze. The only thing that requires improvement, from my perspective, is adjusting the water temperature in the shower as the flow is not consistent (scalding one moment, cold the next). On the plus side, water pressure was excellent.

Excellent service, good food options

Very friendly staff, clean and multiple dinning options

Beautiful and great staff!

Beautiful property with gym, pool, restaurants. Food was good. Room was comfortable. Staff was excellent !

My family and I had a wonderful time. Thank you to all your staff for the excellent service.

Centrally located hotel with the most fabulous team of staff - nothing was too much trouble. Great food at the Coco Fizz pool bar and a really great city tour organised for us by Queen. We would have no hesitation in returning when and if we come back to Kigali

Rooms are huge and in excellent condition, as I shared with one of the staff that it should be a 5-star property (and she agreed). Breakfast buffet spread was excellent too. Staff were all nice and friendly. The pool area could do a little sprucing up though. But overall, I would definitely stay here again.

Good central location. Excellent staff.

Staff and management (Teddy) went above and beyond to make our stay comfortable. A small issue was handled well and surpassed our expectation. We are grateful to all the friendly and welcoming staff at this property. Thank you!

Best experience

Check in with Jusua was very quick and friendly he took care to expedite process since we arrived in the middle of the night and we wanted to sleep. Breakfast had a great variety and was plentiful. Staff were really nice and service was efficient. Check out was a breeze. 15 min from the airport.

The staff were very warm , breakfast was sumptous and the rooms were good .The location is very good as well .

There is lot of room to improve in Food quality and taste. Restaurants inhouse are just mediocre. I suggest they bring in some good chefs to add variety. As an Indian, I did not like any Indian inhouse cuisine. I had to order both meals from Khana Kazana

Property is very clean and staff are super nice.

I had an amazing stay at Four Points. The incredible staff made my stay a 10/10. Queen, especially, went out of her way to ensure I had a wonderful experience. I can’t recommend the Four Points enough and look forward to staying there again when I return to Rwanda.

The service was spectacular!

The staff were so friendly and ready to help, the room super clean and food was good. Definitely i will be back.

Hotel amazing the staff will respectful , Sonia , issak etc . Chief Ayman well done bravo . Next visit will be in April . Thanks to all

Exelente