Overall Ratings & Reviews Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort

This was the best vacation for our family of four the food was excellent, the staff amazing and the nightly shows were awesome , the pool is massive

The property was clean. The food buffets weren’t good. The hibachi restaurant was the best of all the restaurant options. Diamond club was ok. The food options for diamond club were the same as the regular buffet. The only difference was the choice of “premium” liquor. The premium liquor was only offered inside the building if you felt like walking back and forth from the pool area. Honestly not worth the upgraded pricing. Too many guest wake up early to place towels on chairs to reserve for hours before they’re ready to use them. Didn’t like the Prime solicitations either. We’re on vacation and we don’t want to be solicited into a 90 minute presentation to buy anything.

My complaints are: Hard to get a strong drink, never available speciality restaurants and no music at the pool.

Room was dirty. Next room over was getting renovated from early in the morning till late at night. Upgraded to diamond experience and still waited an hour for dinner even though I had “reservations”.

We came for a family wedding and it was lovely. The resort changed the venue at the last minute due to wind and rain and it was absolutely stunning.

The check in process was slow, hours of restaurants were inconvenient, no restaurant reservations available on app, son got food poisoning from the Indian restaurant Taj, limited entertainment, and beach was so dirty that it was unsafe to swim in it. Will not be going back.

Nice property

Pros: Clean resort, really great service from staff, a lot of amenities and activities to choose from. Cons: Terrible food. Even the A la Carte restaurants had poor quality of food. Zen Tepanyaki was the best out of the once we tried. They were always running out of side dishes (Guac, Pico, etc.) Beach was inaccessible due to high amount of Sargassum (seaweed). Bar services by the pool was also extremly slow, often only one bartender.

My family and I really enjoyed our 5 day stay. I love that we booked through Expedia and received discounts throughout the resort , there were plenty of restaurants to accommodate everyone’s taste buds, and the customer service was wonderful.

Property was pretty. Lots of pools and daily activities. Service was very slow everywhere and they kept running out of food at the buffet. Nightly dinner reservations were very limited.

The overall property was beautiful, very clean and well manicured. The downside was the availability of reservations at the restaurants. It was EXTREMELY DIFFUCULT to get into most of the restaurants.

Habia pocas opciones de comida, de los 6 dias que estuvimos 4 no ponian nada de proteína en el bufete, para reservar en algún restaurante nunca habia Lugar, fuimos un grupo de mas de 40 personas y todos estuvimos inconformes con la comida. La habitación solo ivan tendian camas y barrian, los pisos sucios. Ni una sola vez me cambiaron sabanas y se suponía que cada 3 dias ivan si es que yo no lo requería antes.

La atención maravillosa de todo el personal, la comida del restaurante Zep ( japonés) exquisita, su personal maravilloso, la limpieza muy buena, las habitaciones espaciosas, las piscinas y el parque de agua muy divertido y limpios, no puedo decir lo mismo de la playa que estaba llena de sargazo, pero todo lo demás muy bueno? Lo recomiendo 100%

Malisimo hotel la comida malisima todo no se lo recomiendo cucarachas en los cuartos demasiada peste a fosa

We had a good time, I did not like that when you walk out of your

Food is horrible never been to a hotel with this poor food selection has very little protein selection only place that was to our expectation and has the best service was ZEN Japanese restaurant. Service to us was poor not what we expected mind you we were a group of 48 guests and all had the same opinion on this place

The Staff at the Expedia recepción in the hotel was excellent. Sadly the were food shortages, drink shortages, the rules at water park did not allow us to enjoy the fullest.

Good

The stay was amazing! Stay was friendly and accommodating! Resort was clean and the food was great

The food needs work, and staff needs training on the difference of meat options my first night I ordered room service because I came in late and they got my order wrong not once but twice that's frustrating needless to say I didn't eat that night . The next day at the cafe same thing turkey and ham doesn't look the same.