Dear Mr./Ms. Guest,
Warmest greetings from Hotel Santika Batam.
Thank you for taking the time to share your honest feedback with us. We sincerely apologize for the inconvenience and discomfort caused during your stay, particularly regarding the privacy around the pool area, the smoke from the adjacent meeting room, and the lack of clear pre-arrival information about our ongoing expansion project.
We understand that a relaxing pool experience and a balanced breakfast selection are essential to an enjoyable stay. Your comments have been escalated immediately to our Project & Operations team to improve privacy screening around the construction area, enforce stricter non-smoking policies near the pool, and ensure clearer project disclosures on our booking platforms. Additionally, our Food & Beverage team has been notified to ensure our breakfast buffet offers a more balanced variety, including standard Western options alongside our authentic Indonesian spread.
We truly appreciate your valuable insights as they help us improve, and we hope to have the opportunity to welcome you back for a seamless and much better experience in the future.
Best regards,
Management Hotel Santika Batam