Overall Ratings & Reviews Grand Mercure Solo Baru

Good hotel, good service, good room

The hotel atmosphere is comfortable, clean, friendly service, recommended for other friends who want to stay in Solobaru.

The room was quite spacious and clean enough. The bathroom toilet leaked, so water always pooled on the floor. My first unpleasant experience was when I ordered food from outside. I left the order with the front security guard, who asked the office boy to deliver it to my room (my child was there, and I was busy), and I left a 20,000 IDR tip. When I returned to my room in the afternoon, I discovered that the lunch meal hadn't been delivered. Another time, my child picked up the order from the lobby (where the food was stored). It turned out to be in two separate bags, but only gave me one. I only realized it when I opened it in my room, so I had to go back to the lobby.

Really nice hotel, big rooms, good food, nice and friendly staff, always stay at Grand Mercure when I go to Solo

Service could have been better

The staff are all friendly. The food has a lot of variations and tastes good. The price of children's breakfast is 70 thousand. The location is next to Park Mall. The room is brightly lit.

halo...saya pernah menginap disini beberapa kali (bahkan sebelum beruhah management).. tapi maaf kali ini momen yg buat kel saya sedikit kecewa adalah shampoo dan sabun yg tersedia ternyata berbau (maaf kalau anak saya blg bau busuk ). dan lama sekali datangnya sampai anak saya selesai mandi belum datang juga.. waktu saya komplain ditanggapi dgn baik oleh resepsionis tp ditunggu 15 menit tdk ada org yg datang.akhirnya saya telp lagi baru sampai ,entah mungkin krn lagi masa liburan.masalah lainnya adalah liftnya lama krn mungkin 22 lantai dan pas lagi musim liburan. masalah lainnya kondisi dudukan showernya ternyata sdh goyang jadi air nya membasahi lantai karena terlalu kencang .mohon di cek kembali dan diperbaiki untuk hotel sekelas mercure harua bisa lebih baik. untungnya ranjangnya ok jadi bisa tidur dgn nyenyak. utk makanan saya tdk ambil yg with breakfast jadi tdk saya review. satu lagi untuk parkiran di b2 pas belokan gelap dan tdk tertata baik krn banyak barang2 kesannya bukan hotel bintang 5. terima kasih. semoga ditingkatkan dan dijaga kualitas nya.

The rooms are fantastic and comfortable.

It can be recommended, big and affordable, good service. Comfortable room.

Always be the best and highly recommended. Especially the employees who handle everything are friendly and kind. Thank you very much, I am very happy.

Need to improve breakfast menu variants.

It is excellent hotel for family.

Satisfactory service, delicious food, comfortable for honeymoon.

Good food, good service, close to city center and shopping center. (Room was cleaned but towels were not replaced, just folded) Overall okay.

Hotel sangat nyaman. Staff sangat ramah. Lokasi dekat dengan kota. Nilai plusnya sebelah hotel ada mall. Next semoga bisa menginap lagi di sini.

strategic hotel location near mall, very friendly staff

Overall it's good, but unfortunately for a Grand Mercure class the food variety is lacking. But for the taste of the food and the service of the staff are good. For the room, the AC is not cold enough. I have complained to the staff too, they have come, but it turns out it's still not cold enough.

for me this hotel is very clean...and the next room is not noisy. we got a comfortable room, for the size of the facilities in the bathroom it feels lacking without a face towel or hand towel, the food here is very varied, the service is also friendly. the gym center is also very neat, clean and good equipment... the staff also serve well

The staff were very friendly and accommodating. Very recommended.

Stayed during the Eid holiday, the room was nice, the breakfast was good, can repeat it next time yaaaaaa