The room is comfortable, the food is also delicious

The breakfast is highly recommended. The all-inclusive is also very good.

I have repeated bookings at this hotel because it is always the main choice when traveling to Solo.

During our stay, we received no complaints. In fact, the hotel staff was very responsive to our needs. The rooms were clean and spacious. The breakfast was varied and had plenty of options. Guest requests were promptly met. Accessibility was easy, and the hotel was close to the mall. The staff was very friendly. Thank you for your excellent service.

very good, it would be even better if there was more lighting in the room.

near The Park mall, and easy to access by public transportation

The room was very comfortable. Spacious, clean, and bright. The staff was very friendly and helpful.

Friendly staff, comfortable hotel, great city view.

Friendly staff, nice pool with towels provided, and adjacent to Park Mall. Okay.

A very memorable and enjoyable family vacation. The location is very strategic. For culinary and educational tours for children, I highly recommend staying at the Grand Mercure because of its strategic location. Special thanks for upgrading our room to a Junior Suite, which was very spacious and comfortable. The breakfast was delicious, but I think it could be improved and more varied, comparable to a 5-star hotel.

Solo Baru city view 😍... Near to The Park Mall, everything is awesome.

Overall this hotel is very good. Only 1, I stayed with my baby, and needed a baby bath, this hotel does not have a baby bath.. but I asked the hotel staff to find a room with a bath tub and I got it.. thank you hotel staff.. all are friendly and kind. Then secondly, when I entered the room, many amenities were incomplete.. I stayed with my wife and baby, there should have been 2 toothbrushes but only 1 was provided, then the shower gel was difficult to get out, it seems the bottle was broken, it means it was not checked, there was only 1 sleeper in the room.. for a 5 star class this should not have happened.. so and hopefully there can be improvements from the hotel.

Yesterday, I asked for a small cake to surprise my son on his birthday. The staff promptly helped, and it was free. Thank you for the fast and friendly service.

In general, it is quite good and should be maintained.

The hotel is nice, clean, the pillows are soft, the room is nice, thank you.

The hotel staff is friendly, check in and check out are easy, the facilities are appropriate, clean, neat, beautiful.

Good hotel, good service, good room

The hotel atmosphere is comfortable, clean, friendly service, recommended for other friends who want to stay in Solobaru.

The room was quite spacious and clean enough. The bathroom toilet leaked, so water always pooled on the floor. My first unpleasant experience was when I ordered food from outside. I left the order with the front security guard, who asked the office boy to deliver it to my room (my child was there, and I was busy), and I left a 20,000 IDR tip. When I returned to my room in the afternoon, I discovered that the lunch meal hadn't been delivered. Another time, my child picked up the order from the lobby (where the food was stored). It turned out to be in two separate bags, but only gave me one. I only realized it when I opened it in my room, so I had to go back to the lobby.

Really nice hotel, big rooms, good food, nice and friendly staff, always stay at Grand Mercure when I go to Solo