Ascent Premiere Pasuruan

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9.1
Exceptional
From 403 reviews
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Cleanliness

9.1

Room Comfort

9.1

Meal

9.0

Location

9.1

Service and Facilites

9.1

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Staff Friendliness (41)
Distance to City Center (36)
Bedroom (36)
Ambiance (32)
Family Friendly (30)
Bathroom (30)
Accessibility (28)
Hotel Area (27)
Room Space (26)
Taste (24)
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Traveler Reviews Ascent Premiere Pasuruan

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20
40
Customer reviews
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Ibrahim H.
icon-Business
Business
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8.8
/10
Reviewed 7 week(s) ago
There was a slight inconvenience, namely the master key in the room frequently malfunctioning and wouldn't open, but it was resolved even though it happened twice. Overall, this hotel is okay, thanks.
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Accommodation's Reply
25 Jul 2026
Dear Mr. Ibrahim H., Thank you for taking the time to write a review about your stay at Acent Premiere Malang. We apologize for the inconvenience you experienced with your room key or the room access system frequently malfunctioning. In the future, our team will ensure your room, including the key, is in good condition upon check-in. We appreciate you giving our team two opportunities to resolve this issue. However, positive reviews like yours inspire our entire team to strive for the best service and comfort for all guests. Thank you again for your trust in choosing Ascent Premiere Pasuruan as your accommodation. We hope to welcome you back again in the future and provide you with an even more memorable stay. Sincerely, Management
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m***i
icon-Leisure
Leisure
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9.4
/10
Reviewed 8 week(s) ago
Clean hotel, friendly and fast service, suitable for family vacation.
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Accommodation's Reply
25 Jul 2026
Dear Mr./Ms. m*i, Thank you for taking the time to write a review about your stay at Ascent Premiere Pasuruan. We are delighted to hear that you were satisfied with our service, which allows us to communicate that our service is friendly and efficient. We are also pleased that you appreciated the cleanliness of the hotel, as we are very happy when our hotel meets your expectations during your stay. Positive reviews like yours inspire our entire team to strive to provide the best service and comfort to all our guests. Thank you again for your trust in choosing Ascent Premiere Pasuruan as your accommodation. We hope to welcome you back again in the future and provide you with an even more memorable stay. Sincerely, The Management
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Agung
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10.0
/10
Reviewed 10 week(s) ago
Great, 2 nights stay with family at Hotel Ascent was very enjoyable.
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Accommodation's Reply
25 Jul 2026
Dear Mr. Agung T., Thank you for taking the time to write a review about your stay at Ascent Premier Pasuruan. We are delighted to hear that you and your family enjoyed your two-night stay with us, and we are also pleased that our services and facilities met your expectations. Your positive feedback is an encouragement to our entire team to continue striving to provide the best service and comfort to all our guests. Thank you again for your trust in choosing Ascent Premier Pasuruan as your accommodation. We hope to welcome you and your family back again in the future and provide you with an even more memorable stay. Sincerely, The Management Team
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Fadlan A. A.
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Business
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8.2
/10
Reviewed 13 week(s) ago
Internet access is very slow, not worthy of a 4 star hotel with wifi quality like that
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1 people find it helpful
Accommodation's Reply
18 May 2026
Dear Mr. Fadlan A. A, Thank you for taking the time to review your stay at Ascent Premiere Pasuruan. We apologize for any inconvenience you experienced regarding the quality of internet access. We will take your feedback into consideration to improve the comfort and experience of all our guests in the future. We will forward this feedback to the relevant team for further investigation and improvement to ensure all guests enjoy their stay. However, we hope you continued to enjoy our services and other facilities during your next stay at our hotel. Thank you again for your interest and feedback. We look forward to welcoming you back in the future for an even more comfortable and enjoyable stay. Sincerely, Management
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Ageng
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Transit
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9.4
/10
Reviewed 14 week(s) ago
Check-in was quick and the room was quite spacious. The location is also quiet, as it's in a housing complex and close to the toll road.
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Accommodation's Reply
18 May 2026
Dear Mr./Ms. Ageng G.I.N., Thank you for taking the time to write a review and share your experience staying at Ascent Premiere Pasuruan. We are delighted to hear that you were comfortable with our hotel's location, which is conveniently located for easy access to the city center and the expressway. We are also pleased to hear that our family rooms met your and your family's needs during your stay. Furthermore, your appreciation for the ease of check-in is something we will take into consideration to maintain the quality of our service. Thank you for choosing Ascent Premiere Pasuruan as your family's accommodation. We sincerely hope to welcome you and your family back again on your next stay for an even more memorable experience. Sincerely, The Management Team
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D***i
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Staycation
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9.7
/10
Reviewed 15 week(s) ago
The experience of staying here was very good.
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Accommodation's Reply
18 May 2026
Dear Mr./Ms. D*i, Thank you for taking the time to write a review about your stay at Ascent Premiere Pasuruan. We are delighted that you enjoyed your stay with us. Guest satisfaction is our top priority, and positive feedback like yours encourages our entire team to continue striving to provide the best service. We hope that the facilities, comfort in your room, and our services met your expectations during your stay in Pasuruan. Thank you for trusting Ascent Premiere Pasuruan as your accommodation. We look forward to welcoming you back again on your next stay for an even better experience. Sincerely, The Management Team
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Rizqy R.
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Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 17 week(s) ago
The staff were all very friendly, even the parking attendant was very friendly, even though I was staying with my motorcycle. I woke up at 2 a.m. and sat down for tea in the restaurant, but the hotel staff still greeted me warmly. 😊 The food was also quite affordable. I'd love to come back again sometime.
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2 people find it helpful
Accommodation's Reply
18 May 2026
Dear Mr. Ritch R., Thank you for taking the time to write a review and share your experience staying at Ascent Premier Pasuruan. We are delighted to hear that you were satisfied with our staff's service. Small things like this are part of our commitment to creating a friendly and memorable stay for all our guests. We are also pleased to hear that the amenities in our family room met your and your family's needs during your stay. We greatly appreciate your trust in choosing Ascent Premier Pasuruan as your family's accommodation. We sincerely hope to welcome you and your family back again on your next stay for an even more memorable experience. Sincerely, The Management Team
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Edy S.
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10.0
/10
Reviewed 18 week(s) ago
Impressive experience, very nice, comfortable and affordable price.
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1 people find it helpful
Accommodation's Reply
16 Apr 2026
Dear Mr. Eddy S., Greetings from the Ascent Premier Pas Luang Hotel team. Thank you so much for enjoying your stay at Ascent Premier Pas Luang. We are delighted that you had a memorable time at our hotel. Thank you for your compliments on our comfortable facilities. Your compliments are a great encouragement to our entire team and motivate us to maintain our high standards of service so that we can continue to provide the best service and comfort to all our guests. We hope to welcome you back to Ascent Premier Pas Luang on your next visit. If you have any questions or requests during your stay, please feel free to contact us. Thank you again for your kind words. The Ascent Premier Pas Luang Hotel Management Team
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W***e
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 18 week(s) ago
The hotel staff was friendly, but unfortunately, the soap and shampoo in the bathroom weren't refilled—you had to double-check. But in terms of comfort, it was very comfortable.
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1 people find it helpful
Accommodation's Reply
22 Apr 2026
Dear Ms./Mrs. W*e, Thank you for taking the time to share your review of your stay at Ascent Premiere Pasuruan. Regarding the issues you mentioned, such as the lack of refilled soap and shampoo in the bathroom, we apologize for any inconvenience caused. Your feedback is invaluable in helping us improve our services and facilities in the future. To further investigate this matter, we apologize again for any inconvenience. We will follow up and investigate the issues you reported to prevent similar incidents from happening again. We hope to welcome you back to Ascent Premiere Pasuruan for a better experience in the future. Sincerely, Management
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m***h
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 20 week(s) ago
Easy access. Ample parking, responsive staff. There's a super delicious lemongrass welcome drink. The children's play area has a wide selection of games. There are also several sofas in the waiting room. The rooms are quite soundproof, and the curtain arrangement is beautiful. The most memorable experience was breakfast. The menu was extensive and delicious. My favorites were the black sticky rice porridge and the rice pudding, which were so delicious. The dining table also had sachets of creamer, regular sugar, Tropicana sugar, salt, and pepper. Thank you, Ascent Hotel Pasuruan.
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1 people find it helpful
Accommodation's Reply
18 May 2026
Dear Mr./Ms. m*h, Thank you for taking the time to write a review about your stay at Ascent Premiere Pasuruan. We are delighted that you enjoyed your stay with us. Guest satisfaction is our top priority, and positive feedback like yours encourages our entire team to continue striving to provide the best service. We hope that the facilities, comfort in your room, and our services met your expectations during your stay in Pasuruan. Thank you for trusting Ascent Premiere Pasuruan as your accommodation. We hope to welcome you back again on your next stay for an even better experience. Sincerely, The Management Team
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Artama J.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 21 week(s) ago
The staff is very friendly and has good relations with guests.
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1 people find it helpful
Accommodation's Reply
18 May 2026
Dear Ms. Artama J., Thank you for taking the time to review your stay at Ascent Premiere Pasuruan. We are delighted to receive such a positive review. Guest satisfaction is our top priority, and such positive feedback motivates our entire team to continue striving to provide the best service. We hope that the facilities, comfort in your room, and services met your expectations during your stay in Pasuruan. Thank you for trusting Ascent Premiere Pasuruan as your accommodation. We look forward to welcoming you back on your next stay for an even better experience. Sincerely, The Management Team
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s***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 24 week(s) ago
The only star-rated hotel in Pasuruan. Overall, it's very good, with just a few things that need improvement. The bathroom floor, in particular, is extremely slippery due to the glossy, non-rough ceramic tile.
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Accommodation's Reply
18 May 2026
Dear s*a, Thank you for taking the time to write a review about your stay at Ascent Premiere Pasuruan. Thank you for your positive review. This small act encourages us to always strive to provide the best service to all our guests. We apologize for the inconvenience you experienced regarding the slippery bathroom floor. We will take this into consideration to improve the quality of comfort and the guest experience in the future. We will forward this matter to the relevant team for further investigation and improvement to ensure the comfort of all guests. However, we hope you still enjoyed our services and other facilities during your stay at our hotel. Thank you again for your interest and feedback. We look forward to welcoming you back again in the future for an even more comfortable and enjoyable stay. Sincerely, Management
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M***h
icon-origin-TRAVELOKA
9.7
/10
Reviewed 25 week(s) ago
Convenient location, breakfast with lots of variety
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Accommodation's Reply
18 May 2026
Dear Mr./Ms. M*h, Thank you for taking the time to write a review about your stay at Ascent Premiere Pasuruan. We are delighted that you enjoyed your stay with us. Guest satisfaction is our top priority, and positive feedback like yours encourages our entire team to continue striving to provide the best service. We hope that the facilities, comfort in your room, and our services met your expectations during your stay in Pasuruan. Thank you for trusting Ascent Premiere Pasuruan as your accommodation. We look forward to welcoming you back again on your next stay for an even better experience. Sincerely, The Management Team
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N***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.0
/10
Reviewed 28 week(s) ago
The room was okay, but it wasn’t very clean, especially batht
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Accommodation's Reply
06 Feb 2026
Dear Mr./Ms. N*I, Thank you for taking the time to share your review and experience staying at Ascent Premiere Pasuruan. We are delighted to hear that you were satisfied with the cleanliness of your room and the amenities we provided. Guest satisfaction and comfort are always our top priority. Thank you again for your trust in choosing Ascent Premiere Pasuruan as your accommodation. We hope to welcome and serve you again in the future with even better service. Sincerely, The Management Team
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Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
6.7
/10
Reviewed 28 week(s) ago
The hot water is not optimal, it is not even warm.
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2 people find it helpful
Accommodation's Reply
18 May 2026
Dear Mr./Ms. G*t, Thank you for taking the time to review your stay at Ascent Premiere Pasuruan. We apologize for the inconvenience you experienced regarding the inadequate hot water facilities. We will take your feedback into consideration to improve the quality of comfort and the guest experience in the future. We will forward this feedback to the relevant team for further investigation and improvement to ensure the comfort of all guests. However, we hope you still enjoyed our services and other amenities during your next stay at our hotel. Thank you again for your interest and feedback. We look forward to welcoming you back in the future for an even more comfortable and enjoyable stay. Sincerely, Management
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Riesda D. N.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 29 week(s) ago
Nice view, can see the beach
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3 people find it helpful
Accommodation's Reply
06 Feb 2026
Dear Ms. Resida D.N., Thank you for taking the time to share your review and experience staying at Ascent Premier Pasuruan Hotel. We are delighted to hear that you were satisfied with the view from your room and the amenities we provided. Guest satisfaction and comfort are always our top priority. Thank you again for choosing Ascent Premier Pasuruan Hotel as your accommodation. We hope to welcome and serve you again in the future with even better service. Sincerely, The Management Team
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M***d
icon-Transit
Transit
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10.0
/10
Reviewed 31 week(s) ago
friendly staff, comfortable, clean and the food is delicious
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Accommodation's Reply
22 Jan 2026
Thank you for taking the time to review your stay at our hotel. We are delighted that you enjoyed the food and found it delicious. Your compliments are a great motivator for our entire team, especially our kitchen and service teams, to maintain the quality of taste, cleanliness, and consistency in every dish we serve to our guests. We hope that Ascent Premiere Pasuruan will be your choice again on your next visit to Pasuruan. If there is anything we can improve in the future, we welcome your feedback. Sincerely, The Management
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agung W.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 33 week(s) ago
The hotel is comfortable, clean and the food is delicious, the taste is just right, the towels are just dirty
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Accommodation's Reply
22 Jan 2026
Thank you for taking the time to share your experience staying at Ascent Premiere Pasuruan. We greatly appreciate any feedback you provided, as it helps us evaluate and improve the quality of our services in the future. We are delighted to hear that you and your family enjoyed our breakfast. Regarding the dirty or unsuitable towels, we will investigate and rectify the situation to ensure guests do not reuse them. Furthermore, we apologize for any inconvenience you and your family experienced. We are grateful that your overall stay was enjoyable, and we are honored that you trusted us to host your next stay. We hope to welcome you again and provide even better service in the future. Sincerely, The Management
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Nina K. M.
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 33 week(s) ago
This is my second time staying here and the food is always good.
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1 people find it helpful
Accommodation's Reply
22 Jan 2026
Dear Nina and Mr. M, Thank you for taking the time to write a review about your stay at our hotel. We are delighted to hear that you enjoyed our food and felt that its quality was truly excellent. Your compliments are a very meaningful inspiration to our entire team, especially our kitchen and service teams, in maintaining the quality of taste, cleanliness, and consistency in every dish we serve our guests. We hope that Ascent Premiere Pasuruan will be your choice again on your next visit to Pasuruan. If there is anything we can improve in the future, we would appreciate your feedback. Sincerely, The Management
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A***a
icon-origin-TRAVELOKA
9.7
/10
Reviewed 34 week(s) ago
long check in, waited until 4 pm
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Accommodation's Reply
22 Jan 2026
With our deepest respect from Ascent Premier Hotel Pasuroan, we wish you good health. We appreciate your valuable feedback and suggestions for improving our hotel, especially regarding the poor service. We have conducted an assessment within the relevant departments, including the service department, to conduct refresher training. Thank you again, we wish you a safe journey home, and we hope to see you again at Ascent Premier Hotel, the best hotel in Pasuroan. Sincerely, The Management.
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