Dear Guest Thank you very much for providing your valuable feedback during your stay. We apologize for any inconvenience caused and for not meeting your expectations. We apologize for the inconvenience caused by smoking and noise in the public areas and guest rooms. Your valuable feedback is very important to us, and we fully understand that this inconvenience has affected your stay. Smoking is prohibited throughout the hotel and in all guest rooms, and we take appropriate measures against any violations. Based on your feedback, we will strengthen the enforcement and management of our no-smoking policy, improve our measures to reduce noise from guests, and strive to provide a more comfortable stay for you. We apologize again for any inconvenience caused and sincerely hope to welcome you back. We will do our best to ensure your satisfaction in the future.

Dear Guest, Thank you very much for your kind words and for your continued support. We are happy to hear that you are satisfied with our service and cleanliness. We truly appreciate you choosing 12 The Residence Hotel every time you visit Bangkok. Your kind words are a great encouragement to all our staff and motivate us to continue to improve our service quality, maintain the highest standards, and provide each guest with the best possible stay. Thank you again for choosing our hotel. We hope you will consider staying with us again on your next trip to Bangkok. Many thanks. Sincerely, 12 The Residence Hotel Team

Dear Guest Thank you very much for your valuable feedback. We are happy to hear that you enjoyed our strategic location near Don Mueang Airport and our newly renovated, spacious and clean rooms. We are also pleased that you enjoyed our comprehensive facilities, beautifully designed and spacious bathrooms, and the wide range of breakfast options. Your kind words are a great encouragement to all our staff to improve our services and ensure that all our guests have a comfortable and enjoyable stay. Thank you again for choosing 12 The Residence Hotel. We look forward to welcoming you back again. Thank you. 12 The Residence Hotel Team

Dear Guest Thank you very much for your valuable feedback. We are happy to hear that you were satisfied with the clean and comfortable room, excellent facilities, and the friendly and attentive service from our staff. Your kind words are a great encouragement to all our staff. We will continue to strive to provide the best service to all our guests and ensure a memorable stay. Thank you again for choosing 12 The Residence Hotel. We look forward to welcoming you back again. Many thanks. Sincerely, 12 The Residence Hotel Team

Dear Guest, Thank you very much for your valuable feedback. We are happy to hear that you were satisfied with the comfortable room and the excellent value for your money. We also appreciate you using our complimentary airport transfer service. Your kind words are very valuable to us and are a great encouragement for us to improve our services and provide all our guests with a comfortable and memorable stay. Thank you again for choosing 12 The Residence Hotel. We look forward to welcoming you back again. Many thanks. Sincerely, 12 The Residence Hotel Team

Dear Guest, Thank you very much for sharing your review with us. We are delighted to hear that you enjoyed our friendly service and had a pleasant stay with us. We are also glad that you appreciated our complimentary shuttle bus service to Don Mueang Airport. Your kind feedback is a great encouragement for our team to continue providing a warm and convenient experience for all our guests. Thank you again for choosing 12 The Residence Hotel. We look forward to welcoming you back in the future. Best regards, 12 The Residence Hotel Team

Dear Guest Thank you very much for your valuable feedback. We are happy to hear that you enjoyed a comfortable stay at our hotel and that you enjoyed the delicious breakfast. Your kind words are a great encouragement to all our staff in our efforts to improve our services and create a memorable experience for all our guests. Thank you again for choosing 12 The Residence Hotel. We look forward to welcoming you back again. Many thanks. Sincerely, 12 The Residence Hotel Team

Dear Guest, Thank you very much for your kind review. We are delighted to hear that you had a very good experience and enjoyed your stay with us. Your positive feedback is greatly appreciated and encourages our team to continue providing excellent service and a comfortable experience for all our guests. Thank you again for choosing 12 The Residence Hotel. We look forward to welcoming you back in the future. Best regards, 12 The Residence Hotel Team

Dear Guest Thank you very much for your valuable feedback. We are happy to hear that our strategic location near Don Mueang Airport made your trip smooth. We are also honored that you were satisfied with our friendly service and valet parking. Your kind words and feedback are a great encouragement to us. We will continue to strive to provide more comfortable and satisfying services in the future. Thank you again for staying at 12 The Residence Hotel. We look forward to welcoming you back again. Many thanks. Sincerely, 12 The Residence Hotel Team