MaxOneHotels.com @ Kota Harapan Indah Bekasi

Explore MaxOneHotels.com @ Kota Harapan Indah Bekasi
9.0
Exceptional
From 831 reviews
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Cleanliness

8.9

Room Comfort

8.9

Meal

8.8

Location

9.0

Service and Facilites

8.9

People often mention about MaxOneHotels.com @ Kota Harapan Indah Bekasi
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Staff Friendliness (78)
Bedroom (77)
Ambiance (73)
Room Space (62)
Bathroom (62)
Hotel Area (62)
Accessibility (59)
Family Friendly (56)
Surroundings (52)
Check-in/out Time (52)
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Traveler Reviews MaxOneHotels.com @ Kota Harapan Indah Bekasi

Number of reviews per page
20
40
Customer reviews
A***I
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 day(s) ago
It is a good place for rest. The staff is friendly and helpful.
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Accommodation's Reply
10 Jun 2026
Dear Sir/Madam Max wishes you a bright and happy day! Thank you for taking the time to share your wonderful feedback regarding your recent stay at MaxOne Kota Harapan Indah. We are delighted to hear that you enjoyed our comfort room & sincere service. We are commitment to providing friendly and attentive service, and it is wonderful to know that this part contributed positively to your stay. Your kind words serve as motivation for our team to continue delivering exceptional service and memorable stays for all our guests. We truly appreciate your support and hope to welcome you back soon for another delightful visit. Stay Bright & Cheerful, Tri Kurniawan Front Office Manager.
D***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Friendly staff and comfortable environment.
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Accommodation's Reply
10 Jun 2026
Dear Sir/Madam Max wishes you a bright and happy day! Thank you for taking the time to share your wonderful feedback regarding your recent stay at MaxOne Kota Harapan Indah. We are delighted to hear that you enjoyed our comfort room & sincere service. We are commitment to providing friendly and attentive service, and it is wonderful to know that this part contributed positively to your stay. Your kind words serve as motivation for our team to continue delivering exceptional service and memorable stays for all our guests. We truly appreciate your support and hope to welcome you back soon for another delightful visit. Stay Bright & Cheerful, Tri Kurniawan Front Office Manager.
saeful a.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Everything is comfortable and clean, easy access and close to everywhere.
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Accommodation's Reply
28 May 2026
Dear Mr.Saeful A. Max wishes you a bright and happy day! Thank you for your recommendation about our strategic location & sharing detailed feedback regarding your recent stay. We appreciate your constructive remarks regarding our comfort & clean rooms. Your feedback is invaluable as we strive to maintain high standards and improve our services. Should you have any further suggestions or require assistance in the future, please do not hesitate to reach out. We look forward to welcoming you back for another enjoyable stay. Stay Bright & Cheerful, Tri Kurniawan Front Office Manager
Asma
icon-Business
Business
icon-origin-TRAVELOKA
8.8
/10
Reviewed 3 week(s) ago
For the price it is very appropriate, enjoyable
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Accommodation's Reply
25 May 2026
Dear Sir/Madam Max wishes you a bright and happy day! Thank you for sharing detailed feedback regarding your recent stay. We appreciate your kind words about our competitive price. Your insights are invaluable as we strive to enhance our services and accommodations. Thank you once again for your constructive feedback we hope to welcome you back soon! Stay Bright & Cheerful, Tri Kurniawan Front Office Manager
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denni k.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
Alhamdulillah, the hotel was effective, highly recommended
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Accommodation's Reply
25 May 2026
Dear Mr.Denni K, Max wishes you a bright and happy day! Thanks for your best scored review! We sincerely appreciate your feedback as well as you enjoying our facility. We aim to provide a comfortable experience for all our guests, and your insights help us achieve this goal. We truly appreciate your recommendation and hope to welcome you back soon for another delightful visit. Stay Bright & Cheerful, Tri Kurniawan Front Office Manager.
Verified Traveler
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
So clean and spacious, also staff so helpful.
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Accommodation's Reply
25 May 2026
Dear Sir/Madam , Max wishes you a bright and happy day! Thank you for taking the time to share your wonderful feedback regarding your recent stay at MaxOne Kota Harapan Indah Bekasi. We are delighted to hear that you enjoyed your stay . We take great pride in guest service expereiences, It is gratifying to know that these aspects contributed positively to your experience. Your kind words serve as motivation for our team to continue delivering exceptional service and memorable stays for all our guests. We truly appreciate your support and hope to welcome you back soon for another delightful visit. Stay Bright & Cheerful, Tri Kurniawan Front Office Manager.
S***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
The room is neat, nice, nice, comfortable.
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Accommodation's Reply
15 May 2026
Dear Sir/Madam Max wishes you a bright and happy day! Thank you for your recommendation about our room & sharing detailed feedback regarding your recent stay. We appreciate your constructive remarks regarding the condition of the rooms. Your feedback is invaluable as we strive to maintain high standards and improve our services. Should you have any further suggestions or require assistance in the future, please do not hesitate to reach out. We look forward to welcoming you back for another enjoyable stay. Stay Bright & Cheerful, Tri Kurniawan Front Office Manager
Verified Traveler
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
Please consider providing the facility for a kids' swimming pool.
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Accommodation's Reply
06 May 2026
Dear Sir/Madam Max wishes you a bright and happy day! Thank you for your sharing detailed feedback regarding your recent stay. We appreciate your kind words about facility improvement. Your insights are invaluable as we strive to enhance our services and accommodations. Thank you once again for your constructive feedback we hope to welcome you back soon! Stay Bright & Cheerful, Tri Kurniawan Front Office Manager
H***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Nice hotel for staying around Bekasi
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1 people find it helpful
Accommodation's Reply
06 May 2026
Dear Sir/Madam , Max wishes you a bright and happy day! Thank you for your recommendation & sharing detailed feedback regarding your recent stay. We are delighted to hear that you enjoyed, Your insights are invaluable as we strive to enhance our services and accommodations. Thank you once again for your feedback we hope to welcome you back soon! Stay Bright & Cheerful, Tri Kurniawan Front Office Manager
R***l
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Comfortable, nice hotel, easy to find food
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Accommodation's Reply
06 May 2026
Dear Sir/Madam, Max wishes you a bright and happy day! Thanks for your best review scored ! We sincerely appreciate your kind constuctive review. We truly appreciate your support and hope to welcome you back soon for another delightful visit. Stay Bright & Cheerful, Tri Kurniawan Front Office Manager
R***a
icon-Business
Business
icon-origin-TRAVELOKA
8.2
/10
Reviewed 8 week(s) ago
Clean, fragrant, strategic hotel.
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Accommodation's Reply
20 Apr 2026
Dear Sir/Madam, Max wishes you a bright and happy day! Thanks for your review! We sincerely appreciate your feedback as well as you enjoying our good room & strategic place. We aim to provide a comfortable experience for all our guests, and your insights help us achieve this goal. We truly appreciate your recommendation and hope to welcome you back soon for another delightful visit. Stay Bright & Cheerful, Tri Kurniawan Front Office Manager.
Firman A.
icon-Transit
Transit
icon-origin-TRAVELOKA
8.5
/10
Reviewed 9 week(s) ago
I stayed there for one night, most of the things are good, but the lift access card didn't work for level 2 only.
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Accommodation's Reply
15 Apr 2026
Dear Mr.Firman A. Max wishes you a bright and happy day! Thanks for your good review scored! Regarding the ke access , we take great care of guest safety & comfort by limiting access so that not everyone can enter your private floor area. We hope this will make you feel safer and more comfortable. We aim to provide a comfortable experience for all our guests, and your insights help us achieve this goal. We truly appreciate your recommendation and hope to welcome you back soon for another delightful visit. Stay Bright & Cheerful, Tri Kurniawan Front Office Manager.
S Muthia G. K.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 10 week(s) ago
The hotel staff is friendly, check in is easy, no hassle.
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Accommodation's Reply
15 Apr 2026
Dear Ms.S Muthia G. K. Max wishes you a bright and happy day! Thank you for taking the time to share your thoughtful feedback regarding your recent stay with us. We are delighted to hear that you enjoyed our hospitality service. Thank you once again for your best review scored. We hope to welcome you back soon, where we will strive to make your next visit even more enjoyable. Stay Bright & Cheerful, Tri Kurniawan Front Office Manager
J***r
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
If possible, the elevator can provide direct access to the basement parking.
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Accommodation's Reply
09 Apr 2026
Dear Sir/Madam, Max wishes you a bright and happy day! Thanks for your best review scored ! We sincerely appreciate your feedback about access. We truly appreciate your support and hope to welcome you back soon for another delightful visit. Stay Bright & Cheerful, Tri Kurniawan Front Office Manager
Muzzamilah
icon-origin-TRAVELOKA
8.5
/10
Reviewed 10 week(s) ago
For 700,000 Rupiah, I got a room that I found to be mediocre, not recommended. Plus, I found a small cockroach, which I forgot to take a photo of. My GoFood order wasn't delivered to the front desk, so it was left hanging near security. The security guard should have taken the initiative. I was heavily pregnant and my husband was still out, so I had to go downstairs to get the food. The service and cleanliness could be improved.
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Accommodation's Reply
09 Apr 2026
Dear Mrs.Muzzamilah, Max wishes you a bright and happy day! We appreciate you taking a moment to describe your visit at MaxOne Kota Harapan Indah. We sincerely apologize for the inconvenience you encountered, specifically concerning about room cleanliness & our staff. We take this comment very seriously and will address this matter promptly with all of our team to ensure it meets our high standards. We truly appreciate your comment and hope to welcome you back soon for another delightful visit. Stay Bright & Cheerful, Tri Kurniawan Front Office Manager.
F***a
icon-origin-TRAVELOKA
8.7
/10
Reviewed 12 week(s) ago
The room is nice, neat, clean, comfortable, but the toilet is lacking, because as soon as you enter the toilet you are greeted by the smell of urine.
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Accommodation's Reply
26 Mar 2026
Dear Sir/Madam, Max wishes you a bright and happy day! Thank you for taking the time to share your experience at MaxOne Kota Harapan Indah. We sincerely apologize for the inconvenience you encountered during your stay, particularly regarding the readiness our bath room. Please be assured that we are addressing this issue with our Housekeeping Manager to ensure room preparation in next future. Your feedback is invaluable as it helps us enhance our services. We hope you will consider staying with us again so we can provide you with a more seamless experience. Thank you once again for your insights. Stay Bright & Cheerful, Tri Kurniawan Front Office Manager.
H***r
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 15 week(s) ago
As usual, the staff is friendly but the downside is the breakfast with a limited menu.
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1 people find it helpful
Accommodation's Reply
10 Mar 2026
Dear Sir/Madam Max wishes you a bright and happy day! Thank you for your recommendation about warm staff & sharing detailed feedback regarding your recent stay. We appreciate your constructive remarks regarding the condition of the hotel. Your observations about the food completeness have been duly noted by our Executive Chef , and we will certainly look into this matter to enhance our guests' overall experience. Your feedback is invaluable as we strive to maintain high standards and improve our services. Should you have any further suggestions or require assistance in the future, please do not hesitate to reach out. We look forward to welcoming you back for another enjoyable stay. Stay Bright & Cheerful, Tri Kurniawan Front Office Manager
M***d
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 15 week(s) ago
Great, good job on the room and staff. I definitely recommend staying here; the atmosphere is really nice, and you'll definitely be happy, guys. You won't regret it.
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Accommodation's Reply
10 Mar 2026
Dear Sir/Madam, Max wishes you a bright and happy day! Thanks for your best review scored ! We sincerely appreciate your feedback & recommendation. We truly appreciate your support and hope to welcome you back soon for another delightful visit. Stay Bright & Cheerful, Tri Kurniawan Front Office Manager
Irfanul F.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 16 week(s) ago
I was quite satisfied and it turned out that I underestimated this hotel.
1 people find it helpful
Accommodation's Reply
10 Mar 2026
Dear Mr.Irfanul F, Max wishes you a bright and happy day! Thanks for your best review scored ! We sincerely appreciate your feedback & recommendation. We truly appreciate your support and hope to welcome you back soon for another delightful visit. Stay Bright & Cheerful, Tri Kurniawan Front Office Manager
H***r
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 16 week(s) ago
The staff is friendly, but the breakfast is not so good.
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Accommodation's Reply
10 Mar 2026
Dear Sir/Madam Max wishes you a bright and happy day! Thank you for your recommendation about warm staff & sharing detailed feedback regarding your recent stay. We appreciate your constructive remarks regarding the condition of the hotel. Your observations about the food taste have been duly noted by our Executive Chef , and we will certainly look into this matter to enhance our guests' overall experience. Your feedback is invaluable as we strive to maintain high standards and improve our services. Should you have any further suggestions or require assistance in the future, please do not hesitate to reach out. We look forward to welcoming you back for another enjoyable stay. Stay Bright & Cheerful, Tri Kurniawan Front Office Manager
Number of reviews per page
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