Overall Ratings & Reviews WoodSpring Suites Morrisville Raleigh Durham Airport

👍

Lovely stay

Serene, peaceful environment.

For a cheap option it is fine. There is no cleaning of the rooms while you attend and there is very little in the way of dishes and utensils

Check in was a nightmare! Have to check in at the Kiosk, that was down, call for help and they are not on the property, actually they were behind the pull down gate/window. They put the kiosk in "working: mode but still couldn't check in due to no agent on site! Bath tub had hairs in it before being used. Had 2 small pillows, 2 towels and wash rags. No hand towel or hair dryer and something was left spilled in the refrigerator!

Returning customer

Good

👍

Clean & friendly

The lady at the office was very kind and the room was clean and nice. The mattresses were amazing. I hope people keep this hotel affordable and clean.

Nice

No coffee pot in room and non available in lobby.

Clean, comfortable and convenient.

Great location, easy check in and spacious room

The AI check in procedure needs to be improved. It was difficult to hear the agent, and some of the information on the screen was NOT self explanatory. The rooms did not have shampoo or lotion as expected. The rooms were very updated and looked very nice.

Very helpful staff

There's a lot of information about staying here. There's not on the website, including cookware, cleaning housekeeping. Also, it is very unacceptable for people that use canes and wheelchairs, the doors are not automatic. And most of the time a person just needs to wait until somebody else comes along and just say Hey, can you help me?

Pros: Conveniently located. Key Cards are required for building entry after hours. Ample parking. Rooms are comfortable. Hot Showers. Able to extend stay continuously with ease. The cons are thin walls/ceilings, getting help at the front desk being hit or miss, and the hallways and elevators could use a good vacuuming.

The room looks great at first glance, but we had a lot of issues with this stay. 1) the parking lot and hotel smelled of weed when we first arrived 2) check in and check out is done through kiosk. Getting hold of an actual person was extremely difficult. On our second day, my husband attempted to get new towels for us. There werent enough in our room so the family had to share (they also only gave us a bar of handsoap and a shampoo, so dont cound on them having hody wash). When he used the kiosk to speak to someone, they informed him that housekeeping wouldnt be available until 10am. When he went back and asked, they said only one person was working the entire hotel (doing laundry, housekeeping, and front desk duty). We never received new towels. 3) the floor was extremely dirty!!!! I pulled a new pair of socks out of my bag. After wearing them for 20 mins, the bottom was nasty. We kept shoes on the entire time. 4) yes, the room has a kitchenette. But with no dishes, pots, or anything. The kitchenette was the main reason we booked this hotel because we wanted to cook instead of eating out. It isnt mentioned upfront, but if you want a coffe maker, pots, pans, utensils, or anything that would normally come with a kitchenette, you have to buy it from the hotel. But good luck finding a staff member for that. 10/10 would not stay again. And you shouldnt either. Thank you for attending my ted talk.

My stay which had to be extended twice was not bad at all. The room was clean and the staff was nice.. But I did notice that they were inattentive to some other guests. There was a gentleman coming in with the luggage cart and the whole side of the luggage cart came out and the desk attendan and 2 other employees in the lobby did nothing to go help him hold the door for him, repair the cart Gore go get the other luggage cart and help him put his things on that. Nothing was done. It also needs to be made very clear that if you want things to use in your kitchen like a silverware plates, etc. You have to ask at the front desk and check them out. Additionally, it needs to be made clear that housekeeping is done every other week for your room. So if you want more than that lack of frequency, you have to put in a request and pay a fee of $25. Finally, the doors getting in and out are so heavy and nothing is handicap compliant. There needs to be automatic doors that open. Put in a handicap button, let the exterior and the interior open and the interior can only open if you put your card in and it scanned you as legit guest. But something needs to be done and, actually, one on the laundry room.