BALAM Playa - 15 Th. Ave

Explore BALAM Playa - 15 Th. Ave
6.4
Pleasant
From 377 reviews
Cleanliness

6.2

Room Comfort

6.0

Service and Facilites

6.4

Traveler Reviews BALAM Playa - 15 Th. Ave

Number of reviews per page
20
40
Top reviews
Wilbert
icon-Family
Family
2.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Bait and switch! This place is nothing but an old broken down hostel pretending to be a hotel. They advertise private beach and private beach bar that doesn’t exist they are blocks away from the beach. They advertise breakfast included it’s not even a full continental at sweet bread and coffee and what used to be the communal kitchen. The gaps on the doors and the windows do not keep pests out and do not keep air-conditioning in. We booked the room for four people we were given no soap and two tiny bottles one shampoo one conditioner and two towel towels. When we asked for more we were literally told no that’s all they will provide. There are gaping holes behind the air-conditioning unit for pest to get in. Everything is rusted and dirty there is no bathmat towel and the showerhead comes so far out the floor floods no matter what you do. There’s no hand towels no washcloths for your face. The full-size fridge is not it’s a mini fridge and it barely works. The full-size refrigerator is in the communal kitchen from when it used to be a hostel. The electrical wiring is bad the bathroom light kept going in and out so you could be taking a shower in the dark and have to wait for it to decide to work again. No remote was provided for the supposed free premium streaming services. When we asked for them to switch the box we were told they could not do it. The lady in the office didnt care the only bright spot was Gabby from housekeeping. Not even on my brokest day would I stay again
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Oksana
icon-with Partner
with Partner
2.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Was no electricity for several hours. Not possible to stay in room without AC.
Carter
2.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Th
Kazuhiko
icon-
8.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Good place.
Patricia
icon-with Partner
with Partner
10.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

The staff was magnificent, great location.
Hilary
8.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Clean room Great staff Great location
Mario
icon-with Partner
with Partner
4.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Bathroom door was broken TV didn’t work very noisy all night. Bathroom mirror was stained very old hotel.
Chris
icon-
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Located in busy downtown district, very close to 5th Av. Wonderful service, very friendly.
Brent William
icon-
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Yes
Georgina ann
icon-with Children
with Children
6.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

The location for the hotel was great, resturants and shops close, nice to have a pool, the rooms were run down, the breakfast is a slice of toast and butter and jam, unless u pay for eggs, most of the staff were very nice and accommodating and the walk to the beach is just 2 blocks away,
Andrea Jean
icon-with Partner
with Partner
2.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Beach was 5 blocks away so there was no beachview!!!!
Patricia
icon-with Children
with Children
4.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

One of the rooms was unclean, with blood on the bed, walls, and doorknob. The staff claimed it was likely paint, but it didn't look like paint. There was broken glass on the floor (not safe for our kid), and the staff refused to inspect it or replace the room. We were relocated to another room for just one night, but we'll have to return the next evening. Deciding that the hotel didn't seem safe, we checked out and searched for another hotel. I won't recommend this hotel to others.
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Kevin Scott
icon-with Partner
with Partner
2.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Pictures are not what you get sheets smelt like they were never washed windows in bathroom were missing shower leaked so bad the whole bathroom got wet when you showered they was no breakfast and pool area was gross…had no parking herd soccer being played all night ledt 2 days early found another hotel to stay our last 2 nights very disappointed and no private beach access
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Calvin
icon-Leisure
Leisure
4.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Staff was hit or miss. The morning shift front desk was not friendly, however, Gabby the cleaning staff was very kind and greeted me by name every day. Alejandro, the afternoon front desk worker was great and friendly. The mattress was old and very uncomfortable and the bathroom was also very old. The shower leaked and sprayed everywhere when turned on. The noise level from the street echoed through the main corridoro on the first floor. I would not stay here again.
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Isabel
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Great budget option! The room was very clean and spacious. :)
Eduardo
icon-Leisure with Friends
Leisure with Friends
8.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

good relation price x acomodation.
Sergei
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 30 week(s) ago

Hotels.com verified review

Location is close to ADO.
colette Marie
icon-Leisure
Leisure
6.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

More cleaning of the rooms. Better water pressure in shower.
Lawrence Ross
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Nothing special.Room was clean.Pesonally little nosey for me
Berlie
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

It was a good cost effective place to stay while waiting to transfer to our booked resort. It is in walking distance to accessible beaches, shopping, and entertainment. If you do not want an all inclusive resort, but want an affordable place to stay for a holiday and just need a place to put your head at night, this might be your place. There are no safes to keep valuables in the room and the doors to the rooms are not the most secure.
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