A nice stay. Didn’t receive check in details in email, however lady on the phone was very helpful and prompt to respond. Great location. Room a bit small but there was 4 of us. 2 adults and 2 teenage kids with big bags. Layout of room was excellent. Good value.

It was a little challenging to do online entry because I couldn't always get good phone service. I tried to make a physical keycard and it failed to work. Thankfully, one of the staff in the bar/restaurant was able to help me. It was also challenging to carry our luggage through the front entrance, up the flight of stairs and around to the elevator. It would help to somehow direct guests to the side entrance after getting checked in electronically. The room itself was perfect, plenty of space. Everything appeared clean and well stocked. There were only 2 complaints: The A/C unit did not seem to work well; the fan was barely blowing air. We had to open the windows to get the room to cool down. The other item was that the bed was not anchored well. If you propped up against the headboard to read, the bed would begin slipping away from the wall! We still had a great stay though, and it was so centrally located to the train station, shopping, waterfront and other things we wanted to do. We were not prepared, however, for all the shops and many restaurants to close so early in the evening (7PM), and after being gone all day sightseeing, it could be challenging to find something to eat. And the kitchen in the hotel restaurant also stopped serving at that time, although they remained open a little longer to serve drinks.

Very good location. Close to central train station where you can also find bunch of shops open when other are already closed. Modern and well thought out hotel. Hassle free check-in and check-out. Stayed 5 nights. Would recommend.

Great location with seamless check in process. Rooms and toilets were considered dark for us, could do more with better lightings. There were also many stairs for this accommodation might be challenging if you’re coming with suitcases.

Overall: 9/10; Location: 10/10; Amenities: 7/10; Communication: 10/10 Great location within old town – close to the station, Chapel Bridge, and shopping areas, but also got very loud at night with outside noises. The kitchen supplies could have been better but it was helpful to have that facility. There is a check in/reservation code that was to be provided. This was booked through Expedia and the hotel was not able to provide this by email. This process needs to be improved. Hotel call support was able to walk us through it. For the first time, you will need to go up a flight of stairs (with luggage) - after that you can get to the elevator. Once checkin is done, you can enter/exit from the other side without needing to go up the stairs.

Location and facilities

The room we had was nothing like the picture that we had reserved. It was a lot smaller than the original picture. They also had a policy that you cannot check in to until 1500 hrs. even if you are early and the room is available. There was an elevator available to be used but no sighs indicating as to where it was, thus we had to carry our luggage up and down several chairs. The elevator was found by accident on the ground floor and it would have been very helpful at the time of check in. The kitchen was on not really suitable for use. With only two medium sized plates, bowls and two sets of kfs. There were 2 coffee cups but there was no kettle to make coffee or a toaster. Eventually we did get a kettle and toaster though. Since there were only two hot plates there was a frying pan and large pot. Don't how the hotel staff thought how we could actually use the kitchen but we did. There also was not microwave. When you are out touring the area every day, it would have been nice to be able to make something quick for dinner. The hotel was clean and the cleaning staff were helpful. The best part about the hotel was its location to the transportation hub which was on 9 minutes away. It was conveniently located for touring the city.

Enjoyed our corner room with great views. Great location!

Clean modern rooms in a great area in old town. Everything worked well. We loved the layout, almost felt designed by escher with the up and down hallways. Bed was huge and comfortable, kitchenette and bathroom/shower worked great. We're glad we stayed at the LUBO.

Room was not well equipped- kitchenette had minimal equipment. Couldn’t make coffee unless you bought instant coffee and heated water in a pan- no microwave, few silverware. Staff was not responsive as there is no front desk. Location is very convenient. Cooling system made a vibrating noise.

The sheets are covered with a lot of hair, there are blood stains underneath, disgusting!

Great

.

I recently stayed at this hotel and there were definitely some strong positives. The location was fantastic, making it super convenient to get around. The staff were incredibly friendly and welcoming, and there was a really nice café on the bottom floor that added a great touch to the overall experience. The only downside was the room size. The rooms were very, very small, to the point where there wasn’t really anywhere to put luggage comfortably. So while it's a great spot with wonderful staff, just be aware that the space is a bit tight.

LUBO Staff and Coffee House Girls were outstanding - The Parking was difficult with a 5KM walk off site!

Located in the very center of the old town pretty much every part of the city is in walking distance. The hotel is nice and the rooms are ok. Not too fancy, the furniture has had a few spots and scratches but in general the room was clean. Over all I would say it’s just too expensive. Something one could say about the whole city

A poorly designed air conditioning system had a condensate pump clicking very loudly every minute or two - which kept us awake for most of the trip.

The location of this hotel is the main selling point

Website was down and we got locked out of our room. The rooms are noisy, you can hear everyone leaving and entering the hotel. The pillows and air conditioning leave a lot to be desired.

I am always skeptical about "self-service" hotel, and this stay at Lubo confirmed it. It was wrong right from the start: 1.) the self check-in does not work, and I am forced to pay and make an international call to help desk to fix. 2.) the lighting in the room does not work, and I am told by the cleaning lady that no one will fix lighting till after the weekend (by then I woudl have checked out) 3.) the air-condioner makes noise every once and a while throughout the night, and of course no one can help; 4.) there is just no one you can contact to get any issues fixed it's definitey worse experience than some youth hostel we stayed in, and the latter is a lot cheaper.