Overall Ratings & Reviews HOTEL ZEN - Adults Only

For people that love to walk around quiet, not people crowded area. This is the place to go! Restaurants and gift shops are only about a 10 min walk and also a bus stop about the same walk! Very friendly and all cleaned up every day my lady and I went out to explore or eat out! Will come back if ever decide to come back to Japan!

This was the worst hotel experience I have ever had. It’s in the middle of nowhere, there was no mattress, just a boxspring. We stayed the first night and then decided to leave. We paid for the two nights, the afternoon girl was lovely and accommodating then at midnight our phone rang and woke us up. Another woman was saying we didn’t pay the correct amount and we owe more money. It was only $20 so I didn’t mind paying, I asked if I could pay in the morning at check out and she said no I have to pay now at midnight! She came up to my room and made me go downstairs with her. She called again at 1am and woke us up and demanded I come pay for another 4 nights even though we cancelled the hotel stay. I refused to pay and she demanded I pay another $580 which I refused. I had to call my spouse to come down and help as she wouldn’t let me go back to my room to go to sleep. I said we would resolve it in the morning at checkout but she said we weren’t allowed to check out. We left the lobby and went back to our room anyways. She came up to our room and came in without permission and continued to demand more money. We told her to leave and we would call Expedia in the morning. In the morning when we were going to leave she locked us in a side room of the lobby and said we weren’t allowed to leave! I told her she can’t hold us hostage and that’s when she unlocked the door. Also an employee walked into our room unannounced while we were showering, just insanity all around. Be warned!

Fantastic!!!

Staff was helpful and attentive for the most part.

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